City Xray

Really efficient, helpful, easy experience here. Front office staff informed and helpful, returning calls with outstanding questions. Medical staff also great - had multiple scans, and surgery under imaging - in and out in less than 45 mins.

Hard to reconcile my experience with some of the negative comments here.

Had a challenging IV insertion my first visit (I have troublesome veins) and was able to rebook with a specialist for today, but as a result was very nervous. Both the Dr who helped find a vein and Lorraine for my CT were so friendly, patient and put me at ease. I was explained everything happening and what I could expect. My post-visit care was explained to me and I felt confident finishing my day taking care of myself.
The facilities and staff are clean and professional and I would not hesitate to choose this location again for any future medical testing/imaging needs. Thank you for taking care of me!!

Always polite and quick service after being her 4-5 times. The receptionist with black hair and her beautiful toddler son yesterday 28/11/23 went out of her way to assist me and offered some very encouraging words in what has been a difficult personal journey. Thanks for shining light on my day - it was more needed than you’ll ever know and I cannot praise the service, professionalism and empathy you displayed enough. Thank you

Took mum/dad in for the 2nd time for their scans and MRI. Excellent place with reasonableness. Reception staffs are very friendly and professional. Would return in the future.

These days, some other places probably don't realise that people have a choice, and if they aim longer prosperity, they need to do what City Xray does!

Took my nephew in for an MRI, friendly staff from start to finish and process was very smooth. Would definitely recommend CityXray

Absolutely wonderful service offered by CityXray team.

Had to get an MRI done for my nephew and the team was extremely helpful.

I was a little concerned about the reviews but I think sometimes people mistake attitude for professionalism.
The doctors and receptionists are not there to chit chat. They try to get you in and out as fast as possible performing their duties.
Had an appointment at 10 and it's now 10.23 and I got my MRI done and just waiting for the CD to be burnt.
Exactly what I would expect from a X-ray place.

Both the receptionist and radiographer were exceptional. Super professional and nice.

I recently needed to do 3 types of X-ray last Thursday. The staff are friendly and helpful, as that my first did Xray. So the staff explained to me that I need to take out my necklace for scans and I did. But after finished the scans the staff asked me to changing clothes in another room but I forgot that I still put my necklace on the green stuff near the chair. I just realised yesterday which is the place was close on the weekend. I do email and provide pictures. Please let me know if any staff found it. Thank you, I’m really appreciate it.

I had a tricky injection in my foot today and found all staff from reception, CT staff and doctor to be highly competent and professional. Very pleasant as well. Perfect! Thank you.

Lovely staff all around. I had my first visit there today and it was great to see that even in a busy imaging business like this, everyone was still smiling and looked happy to be at work. Also, I really REALLY appreciated the ease with which I was able to modify my patient record so that it didn't say 'Mr' or anything before my name.

This might seem like a small thing, but to a lot of people like me who don't identify with a binary gender it's really important to be able to remove titles such as this from our names. It's usually a struggle, met with rolled eyes, an insistence it can't be done, or being told you HAVE to have a title. So I very much appreciated the easy, matter of fact way my request was dealt with. Thank you for being decent humans.

I would recommend this business based on the totality of my experience today. Friendly imaging staff. Friendly reception staff. Good, clean, modern facilities.

I recently needed to do 3 types of scans on different parts of my lower limbs, the clinic was able to book me in to have all 3 done at the same appointment, I didn't have to wait long between the scans, the process was smooth and organised, the staff was friendly and helpful.
The only little troublesome thing was that now you have to email a copy or photo of your doctor's referral to them before they can book you in, previously I just needed to call them.

City XRay is a dedicated and courteous group of professionals. A special thanks to the MRI team who did a wonderful job taking care of my 12-year-old son.

Great service! I went in for an ultrasound and the sonographer was really nice and friendly, got my results very quickly too. The facility is very modern and seems like there are lots of rooms and clinicians for various types of imaging. I turned up on time and didn't have to wait long for my scan.

A very smooth and professional experience. I sent an online enquiry for a booking this morning, got a call back within 30 mins, set up my appointment later that day, and was seen right on time. The radiographer who did my scan was lovely and did a great job, and the reception staff were helpful too. All in all a good experience, I'd definitely use them again.

I had a great experience. The lady who answered the phone was really nice, I called first thing in the morning around 8:30 and they were able to squeeze me in for an MRI the same day. Also to the reviewer who said they don't offer rebates, that isn't true my MRI was bulk billed so don't believe everything you read in the reviews. They were a very accomodating to me and I will be returning if I need any future X-rays done.

Just had my biopsy done today by Dr Paul and his lovely assistant Vanessa. I was very anxious as i have fear for needle but Vanessa and Dr Paul were so patient and encouraging during the whole process. Incisions were painless and i did not pass out. 10 Stars!

Honestly don’t know where some of these reviews have come from. Staff on phone, front of house, sonographer, radiologist and dr were all friendly and efficient. Visited twice and all on point. Thank you!

Short waiting time and great care. I came to get an ultrasound and was taken care of by Falguni and Dr. Bako, both of then were absolutely wonderful. I honestly didn’t expect, but truly appreciated, the attention and care that I received from them. It wasn’t the normal get you in and shove you out experience. I wasn’t even there to see Dr Bako, but because of something Falguni noted on the ultrasound, she took the time to consult him and he then took the time to contact my doctor and organise a CT scan on the same day. He then took time to explain the results when they came out. Tommy who did the CT scan was great also. Great experience and would recommend.

On time, efficient and lovely people. A special thanks to Dr Bako and the Sonographer who attended - you both made a not so pleasant procedure completely bearable. I am certainly thankful for your exceptional skill (and the light-hearted banter!).