Auto Masters Cockburn

Mark has great customer service skills and was kindly able to squeeze me in. His team are very thorough, I went in to have my light globe switched over and his team had found an unrelated but serious issue that I would not have known was there until it was too late. Would highly recommend Auto Masters Cockburn.

Mark and his team have done great job servicing our cars in the last few years. Always professional and courteous. Also very knowledgeable about their trade. Mark recently helped me diagnosing a low battery throwing bunch of error codes and locking up in safe mode our VW Passat; all good after charging the battery. I will highly recommend these guys!

After going to 3 other companies and being turned away to solve an electrical issue on my car, Automasters were happy to listen and sort the problem in 5 minutes. Was a very positive and professional experience, and I would highly recommend them.

Mark from auto masters. Is a life saver. Come down with some bolts I could not remove. Didn't ask for anything in return. Just a review on his service. Definitely bring your car down to here for a service with great Great technicians.

Marks kindness and generosity left me absolutely speechless after I had the pleasure of having him help me out with my car issue. His beautiful and bubbly personality was so welcoming so thank you I appreciate the wonderful service.

Mark and his team of mechanics assessed my cars mechanical issue and rectified it there and then. I would recommend these guys to anyone.

My wife went into auto masters today ,as a bulb went in her car didn’t have a appointment and they fixed it straight away the second time they fitted her in with no appointment!! Always accomodating and super friendly nothing is to much trouble. Will definitely bring our cars back to them in the future! Would definitely recommend them to anyone !!!

Very happy with my car service. Video provided to me and approval requested to go ahead with services required. I required car back at a certain time and received a phone call and text advising car was ready ahead of time. Pleasant and professional staff. Clean and tidy workshop that I could see and waiting area looked the same.

Great service, I purchased some new bulbs for my headlights from repco and they fitted them for free and within 20 mins. Very happy :)

Really helped me short notice and towards the end of the business day. The staff were helpful and friendly and really went out of their way to help me! Thank you!!!!!

Very, very helpful and friendly. Excellent service.

Mark was amazing! Thank you so much for your service.

Amazing, top notch service! Will highly recommend to all my friends!

Rlly good place and really friendly and helpful staff

Thanks to the team - my aircon is now running super crispy cold. I'll be back for my major service.

Took my car in this afternoon. I had bought a new battery from supercheap but the storemen and i couldnt figure out how to do the install. It was a real tight squeeze under the bonnet.

Long story short, Automasters installed my new battery for free.

Cheers

Ryan has been so helpful with all the cars I've taken in there for repairs. He explains everything that needs doing before hand and his after care service gives you that piece of mind.Will definitely recommend him and his team there, well done boys.

Exceptional customer service and professionalism. They took on my car breakdown despite their busy schedule. Also made time to explain to me what the problem is and what needs to be done. Thank you!

A rare find in these days of over inflated hourly service rates, and worse, not getting value for those rates, is a service centre whose policy is genuine customer care, not price gouging. Manager Mark's attention to detail and going out of his way in helping with a major service issue on my daughter's Audi B7 was outstanding.Thank you so much Mark, and Scott for driving us home.

Irritated by Belinda Lamont's comment in which she concluded "I think they were taken advantage of because of their age!" after these otherwise phenomenal mechanics and above all phenomenal people serviced her daughter's car I have to state the following:

My daughter's car was towed to them by the RAC after it stopped on the Leach highway. They received the car just before the end of working hours, checked it and called my 20-year-old daughter to pick it up because the car was in order. They DID NOT WANT to take money for this service. They also saved me a lot of money when I took my new car, which was under the factory warranty, for service before the expiration of the same warranty. The car was brought by my wife and since she left her phone number, they contacted her and said that the timing belt had long passed the deadline for replacement! 5 years a dealerships where I bought a car and who serviced it told me that the car has no timing belt but a chain. They recently diagnosed quickly and efficiently a problem with my nineteen-old son's his car and fixed without any problems. Since both the son's and daughter's cars are older, but with a small mileage and service history, every time they bring the car to the service, these people show them how much the service will cost according to the books.

Mark and his team are one of the last examples in this city of the old fashion way of dealing with customers, honest, fair and always ready to compromise as well as advice especially to younger customers.

My opinion is shared by several other people who live locally and whom I know and whose kids cars are maintained by these people. To write what Mrs. Belinda wrote is extremely incorrect according to my and my friends experience.

If I could I'll give Auto Masters Cockburn 6 stars.