Forty Winks Logan

We had a lovely experience at Forty Winks Logan today, when hubby & I were searching for a new mattress. Ash was the team member that served us. She was super knowledgeable across all brands of mattresses & how their springs/coils differ. We found her to be really helpful, but also knew when was the right time to step away to allow us to try out mattresses on our own & discuss our options. She really encouraged us to take as long as we needed trying out the mattresses & it was nice to know we didn't have to be quick in making a decision. Having staff like Ash is incredibly beneficial to your business! We could have looked elsewhere but we felt really taken care of at this store. Thanks Ash! We can't wait to use our new mattress & bed soon. ☺

Purchased my tempur mattress 2 months ago. Mel provided excellent service and detailed support through the whole process! I was really hesitant as to what to buy at the start and after trying out the bedMatch system along with the expert advice from mel brought comfort in purchasing. Months down the track and I’ve got my restfulness back These ladies really know beds!

Easily the best shopping experience I’ve had in any retail store. Richard was a very knowledgeable, personable and friendly salesman. I highly recommend this store and their services.

I was in the market for a kids bed. After shopping around and deciding on a particular bed (due to its build quality and current sale price), I was assisted by Richard. Whilst in the store, I mentioned I had always been interested in replacing my mattress that I have had for years. Richard was exceptionally patient, knowledgeable and helpful selecting the best one. Best of all, at no point did I feel pressured into buying anything, like I do with many other sales people. Even though we’re we’re mostly impulse buying and had chosen a reasonably expensive mattress, I felt comfortable with the support and assurance of the purchase. My experience with Forty Winks Logan was superb - from the price, right down to the included delivery experience. Couldn’t recommend more.

Thank you to Richard and the team.

(MySide Series 4/Series 4)

The lady with the colourful nails who served us today made our customer experience amazing! She was very cheerful and brightened up the room with her many wonderful shades of pink. She was helpful, professional and we hope we have the pleasure of dealing with her again for any future purchases 😊

Served by Ellie at 40 Winks Logan today - she was amazing! Quick to serve us, super friendly, knowledgeable and respectful. Made the process quick and easy, and got a mattress for a great price! :) Would definitely recommend!

We initially had an issue with the bed frame assembles, Sandra has helped us resolve it within the same day. We also purchased the bedside tables and tallboy which look great and in good quality.

I purchased an ensemble 5 months ago, dealt with Ellie. I used the test program, which is probably just a gimick, but it significantly reduces the choices i had to make from their large range of beds, which is a good thing. ( I also went to another store and did a blind test myself - not read the matress name before laying on it - and came to the same bed as the most comfy).

The service was very good, but the delivery was better. They gave me an actual 2hr-window when to expect delivery, instead of the usual between 9-12 or between 1 and 5 pm (waste the whole day).

I delayed this review, in case any changes occurred, but the bed arrived as it felt in-store and I am very happy with it. Yes i would like it cheaper but you get what you pay for, and making a good choice is its own reward.

We just bought a bedroom suite and mattress from Forty Winks Logan and had THE best service from a lady named Ellie (or Elly?).
She explained everything clearly, was very friendly, and happily answered all our questions. We would 100% recommend seeing Ellie if you are in need of a bedroom suite.

Thank you so much Sandra and Ash, for helping me with the refund of my single mattress today. I bought a single mattress for a trundle of a bunkbed and explained it it had to be 20 cm maximum height. We tried the supposedly 20 cm mattress in the trundle after purchase and it didn't fit. We measured it at home and it was 22 cm. Normally, this isn't a big deal. The same day we had also purchased a second single mattress and a double mattress for the bunkbed and, because it didn't need to go into a special slot, those mattresses are fabulous and a brilliant quality for the price.

Because we have taken out of the packet in order to put it into the trundle (as we were expecting to use it at the "sold" 20 cm height,) there was a little controversy about whether or not we could return it.

The staff here obviously have common sense and, after a few phone calls, understood that nothing had happened to said mattress; no one had slept on it and had literally been out of the packaging for 1.5 minutes, (plus being sold as a 20cm mattress when it wasn't) that it could be refunded. Thank goodness for common sense people in the world where they put their customers first who are just trying to get a nice bunkbed for their children rather than a blanket "you got it out the packet - it's yours now" type attitude.

I will be going back to Forty Winks again!
Thanks Sandra and Ash!

Elly and Richard made shopping for a mattress and bed suite easy and enjoyable. Their customer service was superb and they were able to beat all the prices of other competitors, even with superior quality goods. I can’t recommend Forty Winks Logan highly enough.

I went to find my perfect mattress and found it with some help and knowledge from Ellie. Thank you so much for your great service Ellie (and not being too “pushy” to make the sale.) I would highly recommend seeing her to find your perfect mattress! 😄

We appreciated the great service we received. Ellie was very knowledgeable and answered all our questions. The technology used was so helpful in finding the right bed for us. Great price as well.

Sales assistant Chris was very friendly and helped us find the perfect bed and deal even though we arrived just before closing and with 2 young children with too much energy!
Would highly recommend.
Thank you,
Haydn and Jessica

Karen was most helpful in assisting us with choosing the right bed. The transaction and delivery has been super efficient. All personnel we have dealt with have been excellent.

Ian and Ellie were most helpful and nothing seemed to be a problem. They explained everything really well and went out of there way to look after us. Was a very pleasant shopping experience.

Forty Winks Logan were very professional. Chris was extremely helpful and informative, helped us to understand what we were looking for in the correct mattress for us also. Would recommend for anybody to buy at Forty Winks Loganholme

Great experience. The lads delivered and assembled my bed with ease and were very friendly. They cleaned up after themselves. Very happy.

Purchased a mattress and base from Forty Winks a few weeks ago. The bedMATCH system was really great. A big thanks to Richard for being so informative and Chris the delivery driver was really helpful.

The service from Glenda was 5 star. She was very patient, & showed me all the mattresses she thought would suit me. Great range to choose from.

Melissa made the task off purchasing a mattress so much easier, with her friendly but expert advice and knowledge. The customer service during and after was excellent 👍🏽