AT&T Store

Love the AT&T store on Hwy 351 in Abilene!
Brandon and Juan were excellence in knowledge, ability to communicate with customers and customer service. Bravo, guys!!!

The store manager was amazing and walked me through many options. He personally helped me the whole time. Because of him, I purchased two Apple iPhone 14 Pro phones, plus lots of accessories. The experience was above and beyond from what I expected. Great job!

Bianca was awesome great service fast and knowledgeable

Very friendly service and wanted to make sure I was happy with the phone. Made sure I had the accessories needed to charge the phone and a case to protect the phone, ext... I would send friends and family to your store. Thanks for the great service.

Upgraded two phones and had the best experience. All questions were answered with out hesitation. Great customer service from a great employee the young lady is good at her job and you can tell she enjoys doing what she’s doing. 👍

Fantastic service received at this location. Helped me decide if I was going or leaving servic. His respect and knowledge of problem solving and meeting the customer’s expectations rated him 5 out of 5 stars and this store will be receiving all my business!

Excellent service. No wait, worker was super knowledgeable, helpful, and competent. I needed my name changed. He took multiple measures to ensure my identity which I appreciated. He was not a robot but very engaging. Extremely happy with the fast and quality service.

Well first of all I would like to say Thank you to Paul the rep at the North East store of Abilene. Paul was working with a couple and their daughter Ruby when I walked in. He also had another customer waiting before me. I was greeted Friendly and was in formed that it would a little bit before I was taking care of or I could come back Saturday. I chose to go wait, the couple was waiting on their phones to down load, Mr Paul goes to work, he takes care of the gentleman before me, was done in 10-15 mins, they ask me what phone I was looking for, I said 12 pro max. Paul let me know he has only one, I took it, again the couples phones were still downloading, he take care of me and has me out the door before 7pm. Again the customer is what customer service is about, and at this AT&T you have a bad rap for this, but he shined and with no pressure took care of all of us with a smile, thank you! My hat goes off to Paul for caring for us and what he does for us! THANK YOU MR PAUL!!

Just had to visit ATT a few days ago. The phone has been messing up. Not letting me receive or send calls unless a reboot. I told the man what was going on and that it might be the sim card. He looked me up and said "alright let's get you a new sim card and see if that fixes the issue." He programmed one up, we replaced it and haven't had an issue sense.

AMAZING! Had a problem with a past account that caused difficulties while in the store but Matthew and Gianno kept at it. Matthew was my sales person and was absolutely perfect. My patience is short and they both managed to keep me smiling while taking care of business. They even had another employee go out of their way to get me taken care of. This is your store folks!

I went and got a new phone after getting an email regarding the trade in credit. The employees were very helpful and showed much care and concern in assisting me.

Went in after having no luck online. Juan R was totally amazing. He spent 3 hours getting our numbers transferred from straight talk. He never gave up and went above and beyond his duty. I really appreciate him and highly recommend going to him.

Gregory is an awesome customer service rep. I was glad I came into this At&t store! Great customer service and a small wait time!

Always good service.

Fantastic customer service, handled my situation very well and the outcome was better than expected

The store manager, Gianno, is a kind gentleman and a perfect example of how great customer service should be, in my opinion, because he went above and beyond to help me. I’m an AT&T customer with an iPhone and I needed a screen protector installed on my phone by someone else because I don’t have the best of luck installing them myself. I came in one day with a screen protector I bought from someplace else and he was more than happy to help me even without proof that I was an AT&T customer, for no charge. ((golf clap for Gianno)) If Gianno can do something like this, I’m sure he provide a wonderful experience for anyone seeking to purchase services or items at this AT&T store.

Great customer service! Associate Steven was very kind and helpful. I got everything I wanted and a bit more which I didn't mind.

The gentleman working was so helpful and he was the only one there, but handled everyone.

Well I thought I had lost all hope visiting those dang stores on the south side and then I noticed this shining AT&T sign ducked off back by the north side walmart and man did those guys sure hook me up, I was greeted promptly and pleasantly by the young man who made my day so much better. I recommend this store over any other one, plus they always are staffed the right amount to give speedy yet quality service

Zach is the absolute best! Any cell phone issues we have, he is always there to help provide a solution. I highly recommend this store.