CVS Pharmacy

Technician was very friendly and asked if I had any questions about the medicine that I was picking up. Service was fast without any problems.

I love you guys!! This location is my all time favorite!I wish I knew the name of the lady who was at the window 9/13 at around 430pm because she was the BEST!! Had me cracking up, was quick and literally made my day after a rough day at work! The whole staff is great but she won my heart! Thanks for all you guys do! Keep it up guys!! Wooo!!
—Athena Mouzoukos💖

The staff were friendly and helpful, and the hours they were open enabled us to pick up a prescription during the afternoon on a weekend. I would recommend this place, though it is at times difficult to exit because of road construction.

I have used different pharmacies all of my life. CVS Pharmacy and store is the best I have ever used. Jaishallie and Karen are the best pharmacist in this area! All of the Rx techs are very nice and extremely competent.

Someone else gave them a poor review for being slow. I have never had to wait on any of my scripts, but I’m smart enough to know that I can’t just walk in with my prescription and expect them to drop everything they are doing and take care of me when they have other customers ahead of me.

Just turn in your script and shop for other things you might need. When you get through shopping, your Rx should be ready.

Very pleased with service. They filled prescription promptly. Though out of one medication, it was ordered and available the next day. Most importantly CVS accepts TriCare insurance for Veterans.

It is very clean looking, Lower shelving so you can see the entire store layout and easy to see signs. The register counters have many things you want when checking out right at your fingertips easy to see and reach and Most Importantly, the Customer Service is what everyone used to get a long time ago but is hard to find today...they are very quick to notice if you can't find something or to ask if they can help you but also know how to let you shop and feel like you are not being watched. Very nice store. You MUST stop by and visit it.

So clean and neat! The employees are always so helpful and friendly. No more walgreens for us!

Always friendly and courteous!

I've been a CVS customer for over 3 years and, yet, when I initially attempted to refill a prescription for OneTouch Ultra test strips, it showed a charge of over $150 for the prescription that is a 0-dollar copay. It took 3 trips to the CVS pharmacy to get the situation resolved. I am not pleased with that! I am thankful for the employee at the local CVS who finally made it a priority to get things worked out.

We had to move to CVS because we thought that was our only choice with the new insurance card. The app is not intuitive to use, we are never notified when a prescription is ready like Walgreens and Walmart do, and half the time part of the prescription is ready while they do not follow up on others. They proceed to refill with generics and do not ask. This place is a total waste of your time.

I don’t understand why the pharmacist won’t fill a prescription early when my doctor says to fill early. I don’t know why they wouldn’t. But they aren’t. I have a family emergency an the script I get can’t be filled out of state. How is this fair when I have my actual doctors approval?

I have been a customer since you opened in Bella Vista. Most of the time I experience long waits at the counter or drive thru. I have complained and they always say they are short staffed. 2/09/2024 I had been by the store twice and encountered long lines and decided to just wait for another time. Later that day I got a rather text from CVS saying 2nd notice please pick up your order today. I called the store in order to ask if I could pick it up tomorrow, I waited on hold for quite some time with no answer. I drive to the store at 6:00 PM to get my order. Wait in line, complain to Richard get same response short handed. How is it possible to be short handed all the time without poor management?\n I have 13 prescriptions and the wife has 4.

Not helpful with suggesting cost-saving alternatives. On my visit today, the person who answered my questions about an alternative I found post-purchase was condescending and dismissive. While poor customer service is much more commonplace in the post-COVID world, I've found the service at this store to be mediocre at best for years. Shame on me for going back.

Please coach employees both in the store and Pharmacy not to make insulting comments to customers and avoid escalating situations by chiming in before others understand the circumstances. This was by far the worse experience I've ever had in a retail establishment. There seems to be a general confrontational angry attitude with employees at this location (10408). The young man at the front counter became very aggressive (I have it video recorded) and he informed me I could not record in the store. I felt I had to in order to protect myself at this point. Not sure what kind of climate is promoted there but it isn't a good one.