CVS

Joel at this CVS location has the best customer service of anyone I’ve met! He was able to solve all of my printing problems and did everything with amazing care. Thank you Joel

I am shocked to see that this CVS has a 2.5!! It deserves 5 stars. I have never had a bad experience here. The new location is amazing. It’s so organized and the staff is friendly and efficient. My prescriptions are always filled quickly!! I have gotten my vaccines here as well and all went smoothly. Don’t believe these bad reviews!!!

My experience with this CVS Pharmacy has always been very pleasant.

Whether I am getting vaccines or my prescriptions refilled, this CVS Pharmacy makes sure I am taken care of with urgency and professionalism.

The pharmacy is so organized and clean, and you can tell that it is well-staffed with people who care about their job and helping others.

The Pharmacy Manager, Austin, is easy on the eyes, which personally for me, makes the experience even more enjoyable. Didn't think that that was possible!

My photo book was perfect. The manager I think he was named Joel was extremely helpful and another employee offered to help me find products twice! Seriously the best retail experience I’ve had since Covid started. The employees actually cared about their customers and were so kind. Retail has become a nightmare but this store was a pleasant surprise. I don’t even get this level of customer service at Costco a store which I pay to shop at. Thanks for all the help I was in extreme pain from sciatica but y’all brightened my day.

Cannot recommend this CVS enough. Everyone at this CVS is attentive to my pharmaceutical needs. I was out of refills on one of my maintenance medications and the pharmacist Austin went above and beyond to contact the prescribers office for a refill in a timely manner. I received my flu vaccine here and it was an extremely gentle, professional experience. Their new location is clean and well kept - so pleasant to visit. Definitely recommend transferring all prescriptions here!!

I’ve had nothing but great experiences at this CVS! The pharmacists and techs are always kind, professional and efficient, which makes the usual mundane task of getting prescriptions quite pleasant. Would definitely recommend if you need a pharmacy in the area!

I had the best experience at a CVS of my life today. Simone the Pharmacist went above and beyond to see to it that the medication I needed to take before a hospital procedure tomorrow was delivered to me. I don’t know how she did it but it got here. I had tried CVS locations in the area to no avail for hours. Stressed out, when I finally spoke to her she had a calming, reassuring, professional and thorough way that is unmatched. There was a glitch on the website delivery function? She hung up with me and called IT to try to fix it, and when they couldn’t she called me back and said she would see what she could do. Next thing I know I’m getting a call from the front desk that the prescription was here. Needed a miracle today- a miracle happened. Can’t thank her enough and will say CVS should promote her as far as possible because those are the types of people that drive a corporation to new levels and beyond.

This is the best CVS I have found in Austin. I think the workers here own the store because they were extremely kind and helpful. I was looking for a coupon deal that was sold out at all other CVS but they were fully stocked here. Their coupon center and price checker work where as other CVS in the area are broken. Also, they have self check out which is great. I went to another CVS and the manager was really rude with me. At this location, I was surprised by how nice they were over the phone and in store. Thanks!

Awesome customer service by Deedee and Joel. I didn't even ask for assistance. They offered it without being promted to do so. Joel's knowledge of the merchandise within the store and the items' location was second to none. Deedee's service at the register was smooth, efficient, and done with care. I really appreciate their energy. Thank y'all for brightening my day and making my job as an Uber driver and Uber Eats delivery driver that much easier. Please note their efforts for their next employment reviews. Their actions reflected positively on the store.

I've never had a unpleasant experience here. I get my prescriptions refilled here and make quick stops here if I need. It's a small CVS, but I'm always greeted and helped when I walk in and the pharmacy staff and friendly and helpful. They're perfectly friendly when assisting me.

The RX staff who helped my girlfriend and I today was very nice! We came to pick up an expensive prescription for our cat and the woman helping us was very kind. She took her time to try and find us a better price.

i have social anxiety and i am very low vision and the employees were so kind and helped me walk around (and didn’t make me feel like a burden), i had come to get some solution to help clean my contacts and the pharmacist helped me pick which one, the two front ladies were so kind and wanted to help me walk outside :) 10/10 from someone with bad anxiety and a disability!!

I have been going to this 30th and Guadalupe CVS for 25+ years...or whenever it opened. I probably go at least once a day for something like small or large. I have never ever had a negative experience never ever. When needed, I receive extra, detailed care. Twice, through the years, Antonio has personally brought me a heating pad and medicine to my jousevway before deliveries were a thing.

The CVS part is as good as any other, but the pharmacy is the reason I rate this place nicely. I love the feature to place an order to the pharmacy a couple days ahead of time, then walk in at the scheduled time, and walk out with my prescription. The process is hassle free, and I intend to use it again in the future should I need to.

The staff here has been so refreshing. Especially the pharmacist. He took the time to answer all my questions and was so knowledgeable.

Great experience in this CVS. All thank to Joel, he is an example of what a great employee is all about. Definitely, I’m coming back!

Place was clean and stocked well. Employees encountered were friendly and helpful in finding items I was looking for.

IT'S NOT THE STAFF, IT'S THE COMPANY! STORE VOLUME KEEPS GROWING AND THE STAFF KEEPS GETTING SMALLER AND SMALLER. IT'S UNFORTUNATE BECAUSE THEY REALLY DO CARE AND WANT TO MAKE YOUR EXPERIENCE A PLEASANT ONE. HOWEVER, IT'S HARD WHEN THERE IS ONLY 2 PEOPLE IN THE RX, THE PHONES ARE RINGING OFF THE HOOK AND THE LINE AT PICK UP IS ALL THE WAY TO THE FRONT OF THE STORE. AND THE RPH IS THE ONLY ONE FILLING YOUR PRESCRIPTIONS. THERE SIMPLY ISN'T ENOUGH STAFF TO HELP THE VOLUME OF CUSTOMERS DURING PEAK HOURS. [SCHOOL YEAR] I WISH PHCY WAS LIKE IT USED TO BE BACK IN THE DAYS WHEN YOU HAD ALL THE STAFF NEEDED AND THE RPH COULD GIVE HIS/HER UNDIVIDED ATTENTION TO EACH CUSTOMER, AS WE ALL DESERVE.
GOD BLESS YOU GUYS! I KNOW YOU ARE DOING YOUR BEST!

Pharmacists & staff are conscientious & very pleasant no matter how busy they are

Excellent customer service🤗