Petco

Our pup Maximus (Max) loves his new bed! Petco is the place where the pets go!! They have a clearance aisle!!! And their cat/dog health check up is affordable and necessary!

I brought my Siberian Husky in for Grooming. I don't think she has every looked so good. I have had it done elsewhere and it did not compare to what she looked like yesterday. So happy my other husky is booked for this week. I wish I got the women's name but unfortunately did not but she was excellent.

James was awesome, huge help, and knew where everything was. Clean and organized!

I live in Danvers but go to Topsfield store cuz less busy and they super friendly and helpful. The staff is quite knowledgeable about products and offer advice. The Danvers store is shaped different inside with floor plan that's more stressful to find items.
The parking in Topsfield easier and safer too.
It's just past the fairgrounds on same side of route one .

I have no complaints about my experiences with Petco either recent or past. I do wonder about these surveys. Who reads them? What do they do with them? What kinds of actions internally do they drive toward improving the customer experiences? I am a CX professional who works with organizations on customer-centric behaviors and best practices and when I experience being surveyed over and over with no indication as to what happens with this information it (1) makes me wonder and (2) makes me less likely to complete future surveys.

I have been a customer of the Topsfield MA store for quite a while and always have received good service with friendly employees.

Update: I have since purchased fish at this location: a betta and a small school of ember tetras. All fish have integrated smoothly into a planted 20-gallon tank, and every one remains healthy and alert. I hope they keep it up with their aquatic department!

We happened to stop by this store because it was the closest place to grab some supplies for an ailing fish. It was a very pleasant surprise to see how limited and well-kept the live animal displays are. In particular, I've never seen such healthy fish in a big box pet store. Even the bettas on display in cups are all alert and healthy with clean water. That's a low bar but most shops cannot clear it!

I stopped in this store while traveling and was very pleased that I did. The store was very clean and organized. I made a purchase and asked, I believe the manager, for directions and she was very knowledgeable, sweet and helpful.

The store is smaller than other Petco stores. The store is well organized & easy to locate the products you may want. Due to its size, the inventory is limited. The staff is friendly & knowledgeable of the products within the building.

Friendly women who work there always welcome with a smile!!!

I originally boycotted Petco for a long time due to irresponsible animal selling practices and unhealthy pet merchandise in the North Andover Petco. I ended up stopping by the Topsfield store to get some feeder flies for my mantis. Dang, this place never ceases to surprise me! They have signs to educate proper pet care for their creatures, tons of good exotic’s merchandise! Also, their feeder flies have always been healthy and in stock! I personally have budgies and a Guinea pig. They had a big selection for both, well made and everything! I’ve never seen a dead fish in their fish tanks, they’ve all looked really happy! Lots of selection for all of your pets! I recently was looking for information on my Corydora and the person in charge of the Aquariums, “D” was very knowledgeable and respectful of the fish! I learned a lot and had a great time discussing tanks and lighting. Highly recommended :)

Greeted by a young gentleman upon entering and asked what I was looking for. Was extremely knowledgeable and brought me right to what I needed , even carried the heavy bag up to the counter for me. Rarely do you see customer like this. Very impressed

I accidentally left a one-star review, so I change it to five Star. I have no memory of even leaving a review!

Cashier was very pleasant and friendly, which is unusual during this time of year at retailers and that late at night. I walked in closer to closing time, and the cashier didn't act like they were annoyed or bothered by it. Just very happy and a delight to cash out with.

The woman who works in the fish department is amazing. My two children went in with their own money. They picked a fish, but ended up not having enough cash for the fish they had picked. The employee paid the money they were missing! She said she wanted to help and wanted the lonely fish to have a good home. The fish had been there for awhile and was all alone. Not only was she kind to my children she was deeply concerned for the singleton fishes well being!! Amazing!

Staff very pleasant. Found what I needed when tractor supply can't seem to keep it in stock. Little more travel time but worth it.

This place gets 5 stars from me... I dropped or misplaced my eye glasses at the Topsfield store. Three days later this was the last place I looked for them (as I didn't remember ever taking them off). When I swung by they were being carefully attended to, and right behind the counter waiting for me! Thanks!

They are also very helpful regarding pet products :)

I went there yesterday and had my dog Bella groomed. Jackie was her groomer and I am very happy in fact she was very professional and patient she did a great job and I have no complaints. Thank you Jackie

I was completely satisfied with the service help and the selection of dog food. Glad i had stopped by to check out if they had the food my dog eats. He's allergic to most l
Flavors like beef amd salmon. Thank you for your service @Petco!!

Brought my dog for picture with Santa. I was immediately greeted by numerous, very friendly staff members, including Santa! My dog loved all the attention, and was relaxed when it was time for his picture so it came out perfect!