E&H Ace Hardware

Great place to deliver to ! Called and asked about over night parking. Was offered to deliver a day earlier than expected. Fast unload and friendly staff.

Julie and the staff are awesome. I can think of at least 3 times they have let me come in as they where closing to get supplies needed to fix something. Julie helped me figure out a color of paint needed when I didn’t have the old can or formula. Which took almost an hour after close. Now that is customer service. Wish I could give 10 stars. Guess I’ll just have to spend more money there

Great service had at least two people ask me what I needed and they suggested what else would be good for my problem

I purchased a Weber Grill here today. I couldn't be happier with the service. Julie was the person who helped me. She was very personable, and was unbelievably knowledgeable of the product, and went above and beyond to help me. The whole experience was exceptional!!

Usually have what I need. A little more expensive, but it's the only game in town without having to drive 20-30 minutes. Glad they are here, but they would get more business if they stayed open later in the evening.
Edit: In general, but I believe that you have changed the hours recently. I updated my review to 5* because of the excellent customer service I had recently. They went out of the way to help me find fittings for a plumbing emergency. Much appreciated!

It’s was a cold January night 5 minutes till closing, when I was faced with a struggle in my project (heavily glued down kitchen carpet). Not expecting the glue to be so tuff to remove I placed a call to NFAH (Newton Falls Ace Hardware) and asked if them might carry an adhesive remover, me being the impatient person I am asked if I could come get some tonight now with 3-4 minutes before closing. I raced down there trying to hurry so they could go home and what I was greeted with upon walking in the store was not what is usual for customer service, when they stay later than necessary. I was greeted with the BEST customer service!! Everyone there was more than willing to help find a solution to my problem. Not just showing me when the product was located but also helping me decipher each product and it’s ability to remove adhesive the best. The end result being they got me the stuff I needed and good quality at a decent price. I highly recommend Newton Falls Ace Hardware and the very helpful people who make it a great place to shop!

Just went in to have a couple of new keys cut for my vehicle. Sue was very helpful and friendly. I’m proud to live in the small community and even more so, to support a small town business.

Friendly, helpful and courteous staff! A fantastic place to shop!!

Great people that work at ace, took valuable time out of their day to help change my brothers tire, even after they closed they still managed to make sure we were good for the road. Very amazing people!!!

Brought a Traeger grill today and from the minute I walked into the store everyone was extremely helpful and courteous. Chelsea who worked with me was especially helpful, thank you for a wonderful shopping experience.

The young lady in paint department was extremely knowledgeable and very professional. The Benjamin Moore paint I got was fantastic, no more valspar for me.

Always helpful from the moment you walk through the doors. Very polite and will always help you find what you need. The staff here is a great representation of the standard of service ACE can provide

The pregnant girl needs a raise. Anyone in that much pain ,still smiling and hanging in there like a champ deserves more $$,she was very pleasant helpful n friendly

Just got mulch delivered. It was super fast and the girls were very helpful, friendly and professional!! Nothing but the best from my local Ace Hardware!

I love this store. This is what I imagine when I picture the perfect small town hardware store.

Great staff, always helpful. My go to placed for all my general needs!

love the staff at ace!! great people!!

Always have a good experience. Very helpful

Clean, well stocked store. Always alot of staff there to help.

They have everything you need plus some. Very nice and great service.