Verizon

I've been coming to this store for years... always good. But today was a step up to great! The store manager Sereana was SO helpful. She knows her stuff and worked with me like a patient teacher would. She understood my needs and made solid recommendations. I won't go anywhere else as long as this store is here. Thanks Sereana!!

Excellent Service, Friendly & Pleasant Staff
In particular, I worked with Sereana.
Sereana gave Me some Professional Assistance with My Apple iPhone 7+ by extracting All of the Data and Successfully getting it onto a New iPhone 14 Pro Max.
The data on this phone was only on this phone and not backed up to the cloud or any type of server. I have used this phone since New for both Work/Personal. It was crucial to extract the data. Upon completion I can only say that I was Absolutely Thrilled with its success. Contacts, Pics, etc
Thank You so very much.

Serena was absolutely the help I needed when trying to take old photos off the iPhone 6 and showed me how to do backup to iCloud. I checked my iCloud for the oldest photo and it had already been backed up to iCloud. To test it, I deleted a few photos and signed out of iCloud- signed back in and they were there, but not on the phone- success!! I now can take many more photos while at the Grand Canyon!!

Mike Turner was absolutely the best sales person I have ever dealt with. We purchased a new phone and tablet and Mike worked closely with us on both. Always confidently and diligent to ensure our confidence and more important my wife. He is now the only salesman I will work with here at Russell Cellular. He should be recognized for his excellent work.

I needed a new phone after my old one broke. Sereana helped me find the best phone within my budget. She transferred everything from my old phone so it was all set when I picked it up. Overall I had a positive experience and was relieved to have a new phone so quickly. Highly recommend this Verizon store!

Connor was most helpful, knowledgeable and very pleasant. He walked me through the entire process of the purchase & transfer of data, etc from my old phone to the new phone! Great guy - Thx Connor!!

Anyone looking to upgrade or buy a new phone, Mike Turner is the best sales rep I have ever worked with. He is attentive, honest and went above and beyond to assist me with my new Iphone 11. I without a doubt, will be back to upgrade phones for my family.

I had gone into the store to get a cover for my iPad and had the opportunity to meet the new team there, as I had been a longtime customer of the previous owner. These guys killed it. Met ever expectation and then some. Best experience. Thank you Mike, Jeff & Kay !!!

Michael was super friendly and helpful. He answered all my questions and concerns with a smile on his face. Talked to me like I'm a human instead of just a customer and really helped me decide what was best for me. 10/10 would recommend.

I went and picked up my new iphone 11 today. I was in and out in and had all my questions answered! Mike was awesome. He walked me through the whole process & made it painless. Mike was wicked friendly, knowledgeable and professional. I highly recommend going to Russell Cellular! Thanks Mike!

Had to replace my damaged phone today and the Manager Jeff, Ally and Paul at Russell Cellular by Verizon couldn't have been more helpful, knowledgeable and accommodating.
Ally was actually the one who specifically assisted me but they all clearly work as a "team" and it was very refreshing to see. Would highly recommend this store for any of your Verizon needs.

I could tell he was doing great but my grandson was doing it for me. He's more up on this stuff. It was a great experience for me to observe. Newburyport is very lucky to have this store. I give a five star rating.

Excellent service and very efficient. Sereana really knew her stuff and made the process very easy! She was kind and very knowledgeable! I will definitely go back to this store…

Mike was awesome, after being frustrated with my Assurion replacement phone after hours assurion staff could not figure out my phone issues.
Mike set the new phone up for me with all apps working and no issues within 1/2 hour.

Went to Russell Cellular to obtain a US number for the duration of my visit. Vinicius was very kind, friendly and extremely helpful - a true professional. I was very happy with the service.

Brittany was amazing! She helped me get into my new phone without milking me for money I didn’t need to spend. Honest, helpful and efficient!

The representative was pleasant and very knowledgeable. He guided me to the correct accessories and fixed my phone situation quickly and with out hesitations. I was in and out in record time. Thank You.

Wow great customer service
I got an explanation on stuff I’ve been asking for years and sereana was so helpful and knowledgeable

Purchased a new phone with Russell Cellular. The staff, and particularly Vinicius, were so patient, helpful and courteous. There was a problem with transferring data and they kept at it until solved. All questions were answered and explained well. These are professionals you can trust.

Serena , Jeff and Jaimie were very helpful to my mother and I today ! They were very courteous and helpful.