Westlake Ace Hardware

Eric helped us out last week and he was absolutely awesome! Was quite the nice change of scenery after a horrible experience at the Lowe’s and Home Depot.

Though a bit on the pricey side, Ace is always full of great products with a small- business feel. We are always asked if we are finding what we are looking for, the store is always clean, and the staff is friendly.

After many attempts at getting keys made at other places, I heard absolutely 💯 good things about Westlakes, so I went in today to make a spare house key, they nailed it first try...didn't have to return , no stress of keys not fitting....definitely will be back next time I need a key made

Had what I needed was in and out no problem

Great selection of grills and seasonings!!

They had what I wanted. Prices were very fair. Staff was friendly and informative. And the smoked sausage was really good!!

FIRST CLASS. This store reminds me of stores of my youth. Laid back, knowledgeable staff, awesome selection. I had a home improvement project and a staff member literally walked me to each item on my list until i was satisfied!! That is excellent service. Great key making setup too. I recommend highly.

They always have what I am looking for and the customer service is even better

Let's face it: you either like or dislike hardware stores! We like going into this hardware store. Staff is excellent and helpful. Variety of retail products is very good and prices where they need to be; competitive. During this pandemic time, we didn't see a shopper or staff person without a mask. Strongly recommend.

They usually have what I need. Quick in and out. I like these qualities!

The Westlakes on Business Loop never lets me down! The staff is friendly and helpful, items are always well-stocked and fairly priced, plus you can save more with an Ace Rewards account! I buy Nature's Miracle to clean pet messes here by the gallon and it's more than $5 cheaper than anywhere else in town! Store is clean and well-organized. I was needing help for a project and 2 of their employees and their manager went above and beyond to get me exactly what I wanted!!!

The customer service is great at this location! The prices are comparable to other home improvement stores in town. Although the stock is smaller, you don't have to spend 10 minutes searching for an employee. The paint department manager, Eric, is awesome. He's very knowledgeable about the products and offers great tips!

No one helped me. I had to walk all over the store until I found what I was there to buy. Cashier was very nice at store on Business Loop. Opposite of the experience I had at the store on Worley! An Employee helped me and the Cashier was nice!

Excellent customer service. We were having a difficult time trying to locate scroll saw blades. Two staff members assisted and blades were located!
Asked several times while shopping if we needed assistance locating anything. Appreciated the friendly & helpful service.

Staff are friendly and always helpful when it comes to help with finding things. Been here many times and will for sure be back. Thanks guys!

I love hardware stores & Westlake Ace Hardware is one of the best I've been to in quite a while. Clean, employees are efficient, friendly & very knowledgeable. I will be returning.

Well organized and friendly and knowledgeable staff make for a great atmosphere and intriguing store I love this local one personally though

We were greeted and asked if we needed help just after walking in. He took us to the item we were looking for. Also found some very funny greeting cards and some hard to find little round batteries. This store has an old-fashioned atmosphere. Much more interesting than going to Walmart.

Friendly people, easy returns. Wasn't sure if I needed a 21 mm or 20 mm socket guy said that I should take both and just return the one I didn't need. Try to use these guys when I can as unfortunately been using amazon too much and local businesses like this need our support. Since the pandemic, Kudos to these guys for having taken good steps to make sure customers feel safe before it was required by city of Columbia. (employees have masks and clear social distancing guidelines)

The store is nicely laid out and I didn't see anything out of place. There are signs everywhere that say what is in each aisle. I was able to find exactly what I needed quickly.