Metro by T-Mobile

The location at 321 Harding Place on Nashville provided me with the best customer service. They really went above and beyond to ensure I was able to leave with a phone.

Definitely one of my favorite stores. There’s new people and they are great. They know what they are doing. They treat people so nicely. Can’t wait till they open up again

Nice employees they are fast and friendly, and will help you out with all of your questions about your phone.

Love this store they always attend me so well and store is always so coean

The store looks clean, great customer service

Regular

It a good place

Good deals just cheap in all ways...

Need to have person that speaks better English

Representitive lied to me and told me the system was down. When I didnt leave she began using the very system I was told was down.

Worst experience. Over charging compared to other metro near by. Also charging 10 dollars extra on top of the monthly bill. When there is only a 5 dollar charge for paying in store. They will rip anyone off. The woman that worked there April 25 in the afternoon she tried to act dumb and say she put the wrong number when she didn’t even type any other number after the first time I gave it.

They will sell phones to strangers just to get the commission. My husbands wallet was stolen and the stranger went in and bought a iPhone 11 and the store asked for ID to match the card. The cards matched but the person who had the cards wasn’t even the same race, and they still sold it to the thief. Don’t ever go here

I got to the store a few minutes after opening and advised the lady behind the counter (who seemed very annoyed by my presence) that I need to have the new phone that I just bought activated on my account. She got on the computer for a few minutes, then said something like "The person who was here last night forgot to do something, so I can't get into the computer right now." We then stared at each other for a solid 10 seconds until I asked "So... I guess I need to go to another store?" And she said yes, she can't get into the computer. Not professional, apologetic, or helpful in the least. The store on Nolensville Road was much more friendly and got me taken care of quickly.

Visit to have cellphone issue resolved not charging. Insurance doesn't cover the charging port.repair for phone would cost more than I paid for the phone, only choice was to upgrade to different phone. No discount or waiving of activition fees so never going there again.

Came to activate a phone but the girl in there didn’t want to activate it she just sold me a SIM card and told me to go to another store because In that store they don’t activate phones that customers bring in . Not helpful at all !