Verizon

Let me start by saying I hardly EVER leave reviews, but my experience at this location was so great I just had to ask for the person's name to be able to leave a review. So I went in today to get some information on choosing a phone for new phone service. The person who took care of me was Miranda Taylor! She was extremely helpful answering EVERY SINGLE QUESTION (& I had A LOT of questions 😬😬😬) 5 star service for sure. I completely recommend this place especially if Miranda will be the one taking care of you. Thank you Miranda and Verizon for such a great experience. Also very clean and organized location.

Serenity helped us make a new phone transaction go smoothly. We were taken care of immediately and she explained everything to me (someone who is not very tech savvy) completely so I would understand. I will definitely keep going to this store instead of going all the way into Champaign. Thanks Serenity and Russell Cellular for being so helpful and accommodating! 5 stars!

My husband and I went in to upgrade our phones. The staff was so helpful and knowledgeable! We don’t like to change phones bc it always seems so complicated but Alia and Serenity made it seem so easy! They found some great deals for us! Highly recommend Russell Cellular!

I am amazed at how wonderfully quick this experience was! I live in Champaign but work in Rantoul so I thought I’d try this location and WOW am I glad I did! The staff was so friendly, prompt, and informative. Definitely will be coming back to this location because there was NO WAIT which is astounding for a Verizon store. Definitely recommend!

Our visit was exceptional!! Serenity was extremely knowledgeable, helpful, and pleasant to assist us in our purchase. I will definitely recommend her to everyone I come in contact with.

Going into Verizon in Rantoul IL, I thought I would be in there for hours and did not Have time for that. Outside of them being prompted in getting to me they were very nice and made me fill welcome when I stepped into the door. They helped me get my I phone set up and ready for use in no time. Thank you ladies!

I really liked the girl wh waited on me! She was very knowledgeable and friendly. She was a temporary but really great. She was able answered all of my questions.

Mr. Lamar Brooks not only helped me with my Verizon account, and smart phone. 2 days later he helped activate my wife's phone and assist in helping her start the My Verizon app.
Great customer service!!!

We were able to get right in and taken care of in no time. Emily was not only very knowledgeable but also very enjoyable to work with. Thank you so much Russell Cellular and Emily!

Turned a stressful situation into a pleasure. Amazing service. No bells and whistles and I am telling all family and friends about Verizon Rantoul IL.

Great purchase experience. I got everything I needed and more! Rantoul is great with their customers. They listened to my concerns and answered every question I had.

Very attentive and helpful with my purchase. Manager has a pleasant demeanor which still very much counts in today's world.

Miranda was very helpful and chill. She knew the job and didn't seem clueless about what she had to do.

Staff was friendly and helpful.

My fiancé had an amazing experience with Lamar!!! Really enjoyed his personality. Bought 2 phones 😍

The customer service and all three staff members were friendly, knowledgeable, knew what I needed and helped me. In and out, and the prices were affordable.

Miranda was fantastic person to work with.Shes an allstar in my book.

Awesome service the switch was super easy and Alia and serenity answered all my questions will definitely come back

Went to two other stores today for phones and they were both out russel cellular had the phones in stock and I had zero wait time with the Champaign store then went to rantoul and again had zero wait time

Serenity was so friendly and helpful. The staff in Champaign Illinois were not friendly or helpful