AT&T Store

Jorge Was very helpful and had great customer service skills. Was very satisfied with my visit because of him. He helped me save a lot of money.

Went way beyond anything we could imagine. Paco is exceptional, we highly recommend seeing him for your phone needs. Wow, he was able to resolve a very complex phone issue.

Good customer service from all the people who work there. They are very understanding and helpful, especially Alex and Marvin.

AT&T wireless on Lancaster Drive in Salem Oregon is outstanding for all services. Try them out...you will not be sorry...

This is the place to visit if you have phone needs! Jorge was the most knowledgeable and helpful representative and did me such a favor by helping eliminate waste on my phone spending!

Paco went over and above, worked extremely hard to resolve iPhone issue & setup 2 travel data plans. Exceptional service, I highly recommend coming here.

Such a good company! Always get the best service here, we've had the same guy helping us for a while now and he sticks it out till the end. The costumer service got things jumbled up and took him 4 hours to sort it out. His name is Robert I think he is a team lead at the Lancaster store absolutely 100% 10/10

the gentleman who helped me was very kind and professional. he had quick answers and solutions to the reason I came to the store. my whole visit probably took about 15min tops. 10/10 recommend.
I missed the gentleman's name but his manager should be very proud of him!

Definitely a great experience visiting this store. I appreciate the outstanding assistance provided by Marvin over there. He’s super friendly, easy to work with, and a great conversationalist. If you’ve gotta visit the store and need assistance, Marvin’s your guy—hands down!!

Eric assisted our family, he was great in helping us get setup.

We went in to the AT&T store today to fix our first bill, being new customers only 14 days ago. The bill greatly differed from our agreement to the new services. After going into two different stores on four different occasions to solve this issue to no avail. Today, we were prepared to return our phones, cancel our service, and go to a new carrier. Upon our arrival we met George, who unlike our previous encounters took the time to really listen, understand and recognize our issues and our frustrations. He was able to correct the things that were incorrect and explain what he could not to our satisfaction. He even called customer service on our behalf to have them remove a charge that was incorrect. He explained the services and charges in detail, was very knowledgeable about the plans and services. We can't praise George enough for his hard work, his time detailing everything we needed to know, and was important to him that we were comfortable and happy with what he helped us with and understand. We only hope this review reaches others who can also receive the same positive experience we have had thanks to him. As well as his superiors that can properly recognize his customer service knowledge and skills, his ability to deal with customers that were not happy, and the willingness to go above and beyond what others were not willing to do to help us. In the end it seems what he did anyone could have done, but did not. Wish there were more George's at AT&T. We are still customers of AT&T because of him. He turned what looked like at first a negative experience and turned it into a positive one.

Robert Riggi is awesome!!!! Not only does he provide AMAZING customer service, he goes the extra mile to help with any issue to make sure you are a happy customer. We appreciate Robert regarding his knowledge, outstanding customer service and stellar integrity. Very happy

Alexis rocks! Great customer service from him always.

I worked with Bobby at the Lancaster St store and my experience was awesome; just totally beyond expectations! I don’t like dealing with retail stores, sales and tech yet having a newer phone and keeping up with apps and features is reliably an essential in todays world. If I could avoid it I would! I walked into the AT&T store with dread but Bobby made my phone and assessors purchases painless and incredibly efficient as well as informative. He’s a rock star salesperson and knows what the customer needs. Thank you Bobby!

The team at the AT&T Lancaster' store was very amazing! Especially Robert! This guy really knows his job! We had a great time socializing with Robert and bringing our business to his store!!!

Jenni was great, Robert as well at the side hustle tonight. Went in not wanting anything to do with AT&T or the service we received from them but Robert here at the AT&T on Lancaster in salem Oregon brought me back. Much appreciated prolly the most helpful customer service I’ve ever received thanks again and thanks for staying after your scheduled work hrs just to help us

This store was so helpful I felt heard and listened to! The rep Robert was so knowledgeable and stayed later just to help me with my bill that I did not understand! He went over and above! I’ve never had a better experience then I just had!!! He made it where I will be staying with AT&T because of his service

Robert was so kind and he was helped me fix my Samsung Flip 4 issue's! He was so knowledgeable and was great working with someone as confident as he is

I went into AT&T today and Robert Riggs helped us get all our phones on one plan. He is very knowledgeable, helpful and fun to work with. I couldn't ask for a smoother interaction between customer and representative. Stellar customer service

Robert R. was great and really helpful in setting up my own plan. Whatever bonus for his excellent service is available at your company he deserves. He was handling the sales floor by himself on a busy night and still was able to help me and others at the same time.