Airgas Store

Great customer service. I was having problems with the drive roll system on my welder and they had the rep there the next morning to fix my problem. I'm a small business and they still went above and beyond to take care of me when most suppliers brush off the smaller guys to cater to the big accounts.

We have been purchasing our Hi/Low, Evap and Zero air gas from Airgas since last year and on the last two visits we have been really impressed with the customer service that has been provided to us. Great job Airgas!

Very helpful..very professional..I would definitely do business there again.

The best service in Riverside hands down..

Customer service is allways at its finest and there is never a line.

Always a great experience when I purchase from that location.

Great custumer service and got attended quick

great service. had what I needed and more

Best welding supplies

Yo compre nitrógeno, tienen de todos los tamaños, rápido y muy amable la persona quene atendió , estacionamiento

muy buen servicio.
muy amables todos..

Great store good cust serv.helped me get my new rig going as well

They don't have a good variety of welding gear for the costumer to choose from.

They give better prices to certain customers

I've been a regular customer at Airgas over the years and I feel I need to let others know just how disappointed I feel with their customer service and expertise I've encountered.

On multiple occasions, I've found the staff to be unresponsive and indifferent to my inquiries. It's as if my questions are a burden to them rather than a part of their job. The customer service representatives I've dealt with either lack basic product knowledge or seem too disinterested to assist effectively.

For instance, I recently needed to purchase some dual shield flux core wire and when I went in this is a simple Lincoln product. Not only did the employee seem confused by my questions, but they also provided contradictory information that I later discovered was inaccurate. This forced me to do my own research, which is something I would expect a supplier to confidently assist with.

Furthermore, there has been a noticeable drop in the attentiveness to order details. I've had issues with delayed orders and absolutely. I have never received a call once my order comes in I have to do all the follow-up to make sure that my item is there this always causes a significant setback in my project timeline. The resolution process was drawn-out and far from satisfactory, showing a lack of concern for their impact on customers' operations.

My experiences have led me to the unfortunate conclusion that Airgas currently lacks the ingredients essential for quality customer service: product knowledge, responsiveness, and an actual commitment to customer care. Unless I see substantial improvements, I will have to consider taking my business elsewhere and cannot recommend Airgas to others in my field.

Do not go to AIRGAS EVER!!!!!!!!!!! Crooks, only in business to make a quick buck, you tell them you don't rent cylinders and what do they do, they rent them to you, by the time everything is corrected, you not only rent cylinders, you paid their hazmat and rental fee and they got paid and you lost your cylinder, I would recommend going anywhere except AIRGAS!!!