AT&T Store

Very friendly customer service personnel and very helpful and very quick and very fast

I needed a phone quickly for a new job. Needing a second line in a fast amount of time, I came into the store and was able to get the last Apple SE phone they had. Ben was very helpful and detailed with me. I told him what I needed and he customized my order!

They were super helpful. We got our phone into some weird mode and they quickly found the problem and fixed the issue. Way to go.

Stopped by for a quick question, and Christina not only answered our questions, but got us a deal better than we could have imagined, and in about 10 minutes we had a new phone. Our visit was a shockingly pleasant surprise: please give this young woman a raise!!

Beautiful store the only place I feel confident in buying a new phone. Just got an iPhone 11 Pro and Apple three 6 series watches. Rene was really patient with my transfer and got me a great deal that was very much needed during this pandemic. Thank you

The staff were friendly, helpful, and knew exactly what to do. I went there with a messed up phone that I could not get to work and was out the door in 15 minutes or maybe less. Thank you

Jason at the AT&T store in Moorpark was AMAZING! He was kind, informative, and very helpful! He deserves a promotion! Thank you so much for everything! I'll definitely be recommending him to my friends and family!

Jason C was very professional and helped me through a horrible experience with At&T customer service. I bought a pre-paid wireless iphone package from AT&T online and ported my number from another provider on AT&T's website. When the phone and new sim card arrived I followed the instructions perfectly BUT the phone would not activate nor complete the process. Since AT&T wireless prepaid customer service is automated and can only be accessed over the phone, and I was a new wireless customer without an account since the phone was not successfully activated--- AT&T customer support hung-up on me about 20 times (I was using another phone) because they could not find me in their system. I tried using chat support and they were not able to help me since no one at AT&T is able to call a live support agent directly for prepaid wireless accounts or technical support. A couple hours later, I got a live agent in the Rewards department, I explained my situation and she did not listen to me because she just routed me to the general prepaid wireless phone line and the automated interface then hung up on me again. I was about to cancel my AT&T U-verse, Internet, and Wireless phone that I could not get working and call it a day, but I decided to go to the AT&T Store in Moorpark, CA. Jason C was the only employee on site, he listened to my story and immediately tried everything he could to help me. He was unsuccessful activating my phone on the store computer so he called At&T customer service for retailers (its different). He was still routed to an automated interface and was hung up on a couple times. Also, the first three live customer support agents he spoke with also hung up on him and was disconnected. Almost an hour later, Jason was able to get a Live agent that knew what to do and was able to fix the error in the system (my ported phone number was stuck because AT&T had not activated it/moved it over yet). So, Jason C saved the day by being professional, calm, and diligently worked through his lunch break to see that my customer service issue was resolved. If I was not able to get a hold of a living person to help me with this issue, I would have left AT&T and closed my U-Verse TV and Internet accounts too. At&T should be thanking Jason C for not loosing a customer of 9 years, because I was very close to leaving.

Ismael was wonderful! Extremely patient and helpful. Cannot say enough good things about his job performance

The best service, best deals with trading in your old phone for a new one , thank you rene for your help and patience !!! Loving my new iphone 12

I want there today and the Manager and Sales person were both outstanding! Excellent service and very patient! Highly recommned!

Jason is the rep that helped me. He is incredibly knowledgeable, helpful, patient and a super nice guy. I won’t go to any other store.

Great fast friendly service , employees know there stuff and got me a great deal for my iPhone 11 Pro

Great service! Amazing store reps are really freindly and very knowledgeable. Got dtv and iPhone x

Very nice service. Polite, friendly, helpful, honest, and patient, even helping us well past closing time.

Awesome store. Friendly staff. Gave me a good deal on DIRECTV and phones. Will come here again.

Jose at ATT Moorpark was an excellent help today!!! Although busy he took the time to clarify and answered all my questions. Thx!

Staff greeted me pleasantly, listened to the issue I was having with my service, switched me over to Direct TV and saved me money in the process.

Great customer service, Rene was the best really nice he answer all my questions! Thank you so much 😊

Josh was the best sales person I ever worked with since I been an at&t customer starting in 2008