T-Mobile Authorized Retailer

I hate going into mobile
Stores I get nervous but going into the Moorpark store was such a relief not only did they fix my problem
With my phone but Roseann helped me get a better deal than before!! She was so knowledgeable I was in and out!! No long waits not trying to sell me on something I didn’t need I will definitely make this my go to store if I ever need to go in again thanks Roseann !!

Totally was supposed to post my review RIGHT AFTER I left the store but better late then never- LET ME BE SUPER CLEAR...we all know that going into a phone store we are gonna leave paying more than we expected, and usually sold on a few upgrades we really didn't need- so I appreciate the hustle and authenticity of the 2 workers there Jason and Matt (please tell me I'm right about Matt's name lol)) (he is the one getting a masters in cyber security) lol
The moment I walked in they greeted me and got to work right away on how they could best handle a broken phone and how to fit my budget...they reminded me of two brothers together joking, having fun and even trying to outdo each other in a fun and harmless way...I guess I can't explain it better then just saying overall there is nothing more satisfying and important then leaving a business in a better mood than when you walked in. People forget that a lot of the work is done by having to deal with outside sources and to be able to make you feel like you aren't just another person walking in and not get impatient when trying to find a solution to get all your personal picture and info from a broken phone to a new one, how to find a budget that works for you, how to consistently keep you engaged and not over do it, how to maintain an atmosphere of feeling like you've walked into a place with all friends and leaving with a pep in your step is NOT only hard, but impossible to find these days. I seriously feel and wish all business's had these two everywhere! Not sure if Tmobile rewards employees like this...but LET ME TELL YOU THEY DESERVE A RAISE 100%. I MISS the days when employees took their job serious. I hope this place treats them well, you def don't want to lose what they have to offer customers..it was refreshingly different and overall somethingI really appreciated. Hope this wasn't insanely overdone..but it's important to let people know that GREAT CUSTOMER SERVICE STILL EXISTS.

I came here for a billing issue and was helped out by the T Mobile employees that worked at the store. They were very helpful and courteous answering all my questions and addressing all my concerns about my account. They were also informed me on current promotions that were going on and wasn't pushy about me buying anything. Definitely coming out here to the store again.

If you want great service with a knowledgeable person including fast service? Come see Jason! Great experience working with him and the guys there were also helpful.

Love this store!! Love the new manager !!! Ask for her and she’ll take care of it all !! Very helpful !! Rose you are the BEST!!!

Rose the Manager was great she helped me with everything go see her.

Emily was great. Very helpful with patient while I made decisions. While my phone was transferring info, she stepped away to help an older gentleman with his passwords that he lost. She was very kind to him and showed that famous patience of hers. Good stuff. 👍

T-Mobile in Moorpark gave me great customer service . Been with them for almost 3 years and have never had any problems with them . I want to thank Arthur Garcia and Rafa for helping me out they were awesome !! I will definitely be coming back to the Moorpark T-Mobile. Great customer service , very helpful employees.☺ Thank you T-Mobile

I have Verizon but I came in with my partner to discuss details about their phone plan and Emily's charisma and laughter almost had me seriously considering switching. Thanks for the clear and concise help! Timely and kind, please give her a $5 hourly raise.

Walked in with an uncommon technical problem. No one there had an obligation to help me as 1. I did not buy my phone there and 2. It wasn't really a T mobil issue, yet.....Bryce took the necessary time to solve the problem. Great customer service. Above and beyond.

Excellent staff!!! We were moving 6 phones on 2 different accounts from AT&T to T Mobile. They were very patient with us and helped set up the new phones. We cannot thank you again for going above and beyond for our family!! A special shout out to Albert, Zack, and Jose!

Javier got home set up and running 360mps over my att 20-30mps.

If you want great service with a knowledgeable person including fast service? Come see Jason! Great experience working with him and the guys there were also helpful.

this place is so wonderful and amazing, I love their staff who always hard at work and always making sure every customer is taken care of. I would recommend anybody and everyone to stop by here because they really do help allllloooottt

Javier was very kind and super helpful! Thank you!!

Outstanding service. If you have a tough problem ask for Emily. A genius.

Heath was GREAT! No wait and store is clean and energetic. All reps were very friendly !

Tommy and Brenda were great!

With the coronavirus it's still great customer service somewhat fast very helpful people

Wouldn't sell something I didn't need. Fantastic!