T-Mobile Authorized Retailer

Jason the manager is very knowledgeable and helpful. We love the cell service over our previous carrier and the store near me always has helpful staff. Jason has made it so easy for us to switch to t-mobile.

My husband and I came in on a Friday. Jason, the manager, had helped us previously. He helped us get our new phone set up and combine 2 lines on one phone. He’s was very knowledgeable in a variety of devices. Excellent customer service. His patience with us and the software was much appreciated. He was efficient and courteous. This review deserves 10 stars but hopefully Jason’s superb customer service is compensated well for going the extra mile. Thank you, Jason!!! 😊

Sonny set me up a few years ago with the perfect plan to fit my lifestyle and budget. She patiently spent plenty of time with me explaining the different T-Mobile packages to hone in on what was exactly right for me. Occasionally I would have questions or would need minor service on my phone, and she was always available and steered me in the right direction.

If you want professional, knowledgeable service, ask for Sonny! 10 out 10 recommendation!

We’ve had the T-Mobile Wi-Fi box for a year or two, and when we moved houses. We had a problem reconnecting. JUSTIN and the other staff were really outstanding in being patient and kind and working with me and receptive to my calls. Life has been a little overwhelming lately and their attitude was very supportive. Not trying to brush me off, which is the norm sometimes with some stores. I’m going to keep T Mobile and get it for my kids. Thank you very much.

Had a glitch in a phone I had for a few months so I returned looking for a remedy. I was greeted by Austen and the whole process could not of gone better. After going over my issue, the decision was to replace the phone. It arrived in 24 hours and all content was moved to my new phone in minutes. I could not have had better customer service then what Austen gave me.

Went to this location to trade in my 12 and upgrade to a 14. Jason not only helped me accomplish that, but he also helped me review my account so I would be provided the most optimal plan for what I needed. He helped not only me, but a few customers at the same time without making anyone feel like they were being ignored. Thank you Jason, I appreciate everything you did and I’ll be coming to this location every time in the future because of your service.

The guys there in the valley building on Indiana road, were friendly, fun, and talkative. It was such a great experience my husband even hugged the people and offered hugs. It was fun. You are not just a person to sell to. You will walk away with a good story and possibly want to go back to chat it up with them.

Edgar helped me fix my account after countless times of trying with other people. I was thinking about changing carriers before this but now will stay with T-Mobile. He shows real compassion for his customers.

I have had T-Mobile service for years now and I can’t complain at all. Sonny and her team always give great customer service on the south hill store in Spokane. I will continue with T-Mobile service for years to come!!

I came in to the store a couple months back to upgrade my phone. Austin was the employee who helped me, and im so happy he convinced me to take out insurance on my phone because i prefer to not use a case. Long story short, it fell out of my pocket and broke. It was Austin again who walked me through the process of submitting an insurance claim. I felt compelled to write this review because it is twice now this employee made a stressful experience easy to navigate. I highly recommend seeing Austin at this location for any and all of your phone needs!

Great visit! Edgar was professional, knowledgeable, engaging, and did an excellent job of determining the right plan/ phone for me (older tech challenged person) Sonny was also helpful and personable

When I visited for a phone upgrade, I wasn't sure about which device I wanted, only which features I needed. An associate named Austin helped me find the perfect device and within my time frame :) I was very pleased with the service I received, thank you South Hill T-Mobile!

-M

I always hate going to a cell phone store. But my experience here was amazing. I didn’t have to wait to be helped, got all of my questions answered. And Sonny was so incredibly bright and knowledgeable. Thank you again

These guys are awesome. Ethan helped me get fabulous deals on 3 phones and added 3 lines, all super quick and made it really simple me. Totally recommend them, super nice super efficient. 🌠

When we went Jason was the one to help us. He was super knowledgeable and tried to get the best deals for us. We came out of there so happy!! Thanks Jason!!

I came into the store with a problem with my phone and was helped by Jason. He was extremely professional and polite.
I was in and out in a matter of minutes.
Wonderful store and wonderful staff.

Dominick is a absolute bad a**. Even with a busy store, we were in and out with 0 issues. If you want a fun transaction with a professional salesman, ask for Dom! 10 out 10 will recommend every time!

Edgar helped me get my wife a new iPhone and set us up with a hotspot since I work from home all while keeping my bill reasonable. If you're going here make sure you ask for Edgar to help you out!

Had an incredible experience working with Austin and Edgar setting up a new phone plan. There were several issues with porting our numbers from ATT and they made multiple calls to outside persons to fix the issue. They were able to solve the problems and got us all set up with a new phone plan and phones. A top customer service experience.

I love the employees here- Jessie, Jack and Austin have all helped me on different occasions and have been SO friendly, helpful and kind as I switched from another carrier. Jessie was super friendly and patient and helped me put on a new screen protector. Austin is FUNNY and a great salesman- and Jack helped me make the initial switch and port over my phone number, contact etc. I refuse to go to any other t mobile store in town.