Great Lakes Ace

Needed a snow brush and scraper for my car, and a fly swatter. $9 and some change out the door;I asked some employees what isle they took me to the isle. Less than 5 minutes to complete the transaction. Staff was very polite and professional.

Update to my negative review two weeks ago:

I've given this trip 5 stars! I'm awaiting knee replacement surgery and yesterday was a "bad knee day" so I had to use a cane. (Puts bad hair days in perspective!) I hobbled next door to Ace to stretch my leg and I needed a small bag of sand for a painting project. The smallest bag in stocks was 50lbs, about 49 more than I needed. The price was right and employee Connor said he'd load it for me, but it would be too much for me to unload at home. I could have waited for the weekend when I would have company to help, but I really wanted to finish before company arrived. Embarrassed,
I asked Connor if he could open it and split it into several bags I could carry. He agreed just asked for a little time because he was covering the register. I gratefully paid and drove my car back after work. He was ready for me and loaded them up. I got home and was able unload them myself and finished my project! Thank you!

I love Ace & try to use them rather than the Home Depot behemoth stores. This Ace is next to my work but it's difficult to find any help or expertise. The cashier has been there awhile, I believe, but you can see on her face and by her service that the needle on her give-a-damn meter isn't moving.

I’ve been in this Ace store 2 times and each time the employees were nice, helpful & put in a new battery for my car fob. Yesterday, I got excellent assistance from Will. He was very helpful, friendly, professional, fast, & knowledgeable & helped me with the items I was looking for! He also put in a new battery for my fob. You won’t get this high level of customer service from the big box stores. Thanks, Will, I’ll be coming back to this store my hardware items! A+

Friendly and knowledgeable staff. Keys worked great as usual. Thanks!

Today, I had no choice, but to leave my home and purchase a snow blower! My wife and I not only love the model we selected (image attached), but we truly appreciate John and Maria for all of their wisdom and insight into our final selection!

Charged my double batteries and ready for the snow storm coming!!!!

Friendly staff and knowledgeable helped me find a match for some paint

The nicest staff members I have ever interacted with, especially the cashier on duty this evening. Really great store layout and clean too! So glad I moved to the area.

Love coming here, always get great service and advice. People working here are wonderful and and extremely helpful.

Chandra’s has rock solid experience, and Joshua is a great addition with his infectious smile and attitude. They’re both keepers! Two more reasons why I’m loyal to this store.

Always very helpful.

Nice spot. Great staff

I called the store in Southfield, MI on 2/8/2023 requesting information pertaining to drywall. The store clerk explained to me that he would pass my information along to Kate Groudis to further assist me. I received a call from Kate within an hour. We discussed what I was looking for and she said she will be getting back to me. Within a day she called me back telling me that she was able to locate the drywall and will be able to deliver them to me personally on Monday morning. On Monday 2/12/23 Kate & Brandon Stewart personally delivered the drywall that we were in need of. They both personally went the extra mile for me & my business.

I wasn't aware of this service that Ace Hardware provides to their business customers; however because of the outstanding service I received from Kate & Brandon; Ace Hardware will now become my 1st place I visit when I am in need of supplies!

Kuddos to Kate & Brandon for the exceptional customer service!!

Great hardware store. Open late.

They were fully stocked the staff was so helpful. The gentleman that was at the checkout was the absolute best. I would go back just for his jokes alone.

Truly a wonderful store. It has a small-town feel, not a corporation one. The people who work there are always happy to help you out, and help you find everything you need. The prices are pretty good as well - maybe slightly more than Home Depot's, but worth it to not have to wander around by yourself with no one to help you find what you're looking for.

Polite and professional. Have been a staple of my families house hold shopping for decades. From propane refills. To having experienced agents at the location. Have never had a bad experience.

Kassidy, at the Greenfield location, is awesome!!😀I went in for a patio table and umbrella purchase today. She was so helpful and patient with helping me match up a set for size and fit. The entire staff is always friendly and courteous when I go there. THANKS, GUYS!!👍

Very friendly! Greeted thrice upon entry, helped me find what I needed quickly and was in and out in less than 5 mins!

Always helpful staff

We found what we needed and the workers were helpful.