The UPS Store

Excellent customer service all around. Mary assisted me today and I was just so grateful for her - esp. after two HORRIFIC run ins with the Van Nuys location. Thank you Mary and all the other staff who make coming here a breeze! From standard shipping, to Amazon returns, or even something as small as a sliver of tape - at this location sending out is easy and effortless! Phenomenal staff. Phenomenal service. I’ll definitely be back!

I was in the Sherman Oaks area for work and needed to return many, many things to Amazon for the job. The returns were messy, going back to countless sellers with seemingly endless scan codes, each item with its own specific packaging needs. I was overwhelmed with how long it was going to take and how complicated my needs were going to be, that I would surely annoy both the employees and other customers with this tedious task. But i was met with the smiling face, patience, and kindness of Marion from Louisiana. He helped make my experience at UPS efficient and fun. He happily instructed me on how to use the self-return station, which was a breeze, and really helped to expedite the return process for items that didn't require to be 'packed by customer.' Jay was also great, who helped me box multiple items, tape them up, print return labels, etc. And while it did, in fact, take quite a long time - until closing on a Friday evening - that time was very pleasantly spent with the knowledgeable, friendly, and extremely patient employees. I think they deserve a raise from their employer, Shlomo!

(There is a parking lot with a few UPS dedicated spaces but know that it's a bit of a tight squeeze.)

All the Sherman Oaks, on Ventura Blvd staff are friendly, helpful, and mostly all of them know me by my first name. I consider them my best staff for an excellent customer service experience.

The staff here has always been really friendly and helpful! I went in earlier with a lot of Amazon returns and Cam was extremely patient and friendly! Never had a bad experience here! I go out of my way to always come to this location. Thank you all for the hard work!

I love this store. The manager Powel is fantastic, super nice & Natalia a sweetheart, very kind & Ashley the most awesome team member. This group is exceptional. My faviorate store ever

Excellent Customer Service and Help with "Marion" who did help me over my Amazon returns with friendly and professional attitude!
He is one of the Best Associates of this UPS branch.

I have been using ups as my go to package delivery service for years now and have never had an issue and all of the employees I have met are always the nicest people!

Best ups center ever!!!Ashley and Yesenia both were great super kind and helpful... Definitely coming back!! Thank you girls!

The helpfulness and caring I am forever grateful for the help I received today with my amazon return.

Bustling, efficient store in a very busy and small shopping strip. I was warmly greeted almost immediately upon arrival. The associate stopped what she was doing and moved to an area where she would be able to assist me. On two occasions the associate needed assistance (it was her first day and she did great!) to process the transaction. Both times I was pleasantly surprised when a more seasoned employee immediately came over to patiently and professionally guide her seamlessly through the transaction. I didn't get the associate's name, but she is the reason for the 5 star rating. What I witnessed was great customer service delivered with a smile, teamwork, mentorship and overall great management. Bravo, team!

A Busy and very efficient store and the Quality of Service from Christopher was so impressive that I had to write this review. He did a few Notary signings for me (on a Saturday! ~ and I couldn't find any place open for that until I found him). The store was clean, cool and actually very nice to be in. The service couldn't have been any better. They Thank people for coming in and even offered a water as you left. This is my go-to place and I'd follow Christopher anywhere. You were truly "of service", sir. Don't ever change. 5 stars, A+ rating. Wonderful.

Bryson and the team did a fantastic job, and I highly recommend this UPS Store. It can be difficult to arrange shipments from across the country, but the constant, clear communication and excellent service made an easy experience. The team packed my fragile shipment with extreme care to ensure no damage and were very accommodating to my schedule. Thank you!

Delia was super duper HELPFUL. It’s my first time of shipping internationally. And I’m so glad I choose this UPS store over the ones closer to my area(who got bad reviews). I love how patient and detailed Delia was with me. Thank you so much.

Honestly the people here are so nice. It does take a long time to get services but believe me it's worth it. I literally never write a review but the people here treated me so well I just had to.

Solid UPS store here. My go to spot and have never had an issue in my 3 years coming here. Parking is a nightmare though. Its small and tight on a busy street. But once you are in you can rest assured that they will handle things with care.

Thank you So much for the really great packing job you guys did on our Sedona pottery vases. I’ve never seen such careful wrapping, and extra support added to help them make their way to Ct-but they arrived intact and beautiful. I ‘m afraid I didn’t think ahead to the fact that buying fragile goods in California could become a concern making it all the way to the east coast until I had bought them. A job extremely well done. Our thanks again. Will use your store again without hesitation.
Sue Griffith
Ct

I love this individually owned and operated UPS store. June 15th, according to California guidelines They lifted their mask mandate here. Common sense owner. They could’ve (if they wanted to ) kept us fearful and repressed afraid of life. But nope the owner is wonderful. THIS is the UPS store to support.

Do not support the UPS at woodman and Ventura. There they want to keep everyone bandaged up for rest of our lives. Support people who support you.

Everyone here is super helpful and friendly. A special shout out to Juan who helped me above and beyond when trying to print and ship. Also, the manager is very professional and runs the store exceptionally well. Parking is tricky but overall a great experience.

This store is the best ups store hands down.
Juan the manager and their employees treat you with such respect and kindness and are there to always help you with heavy packages. Thank you for being the best! store in the valley.

Great service!! I love it.