T-Mobile Authorized Retailer

My Z-Flip was having issues after the screen went dark and thought it was a lost cause. However Lauren helped me out and found a way to transfer my data to another phone without even turning it on. Amazing service and will recommend to my friends and family who also have T-Mobile to come by to Gardner if they ever have any problems with their phones or tablets.

I cannot possibly say enough good things about the staff at this store in Gardner Massachusetts.. I am an older individual and I had a phone or rather an account with Verizon wireless for 14 years.. l broke an old phone, which was replaced by Verizon in Athol ma. Problems quickly became apparent with the quoted price per month..
One thing led to another and I decided to switch to T-Mobile.. The new phone that I had? Purchased. From the Athol store I could not find the box and as a result of the box not being available they refused to refund any of my $570 for the phone even though it was less than 30 days old.... Not only that to you that's all store refused do identify the manager of their said store nor would the person on the phone identify himself..... Like I said I am not a happy customer of T-Mobile. The staff and his store was very much taken back By how difficult? Verizon. Was?... I was in the store for 2 hours.
An ended with a new T-Mobile account and an outstanding bill of $570 for the stupid phone that I'm locked out of and can't use if you read? This. I hope you realize that I'm telling you to go to T-Mobile and to avoid Verizon like the top of your head is on fire.

I’ll be honest, this review is far under poured. I wish it could be an infinite amount of acknowledgement. What exceptional and patient team members I dealt with last evening at T-Mobile in Gardner Massachusetts. To be frank, the internal team totally let down these team members making them have to call back four different times making a basic upgrade nearly three hours long …

I was mindblown at the positive reinforcement and professional behavior of santo and Lauren
Santo and Lauren,
They are assets to this location and tmobile should be proud to assist them in the start of thier work careers. Their energy and means of ease of a headache situation was impactful. Thankyou

There honestly isn’t enough good words to say about the costumer service I received today from Sara. She was honestly great, polite and efficient. If you are ever in need of any help or to buy anything, ask for Sara, you won’t regret it trust me.

My phone wasn't working, and patient Sara and shelia helped get my phone up and running. She showed me how to turn my phone back on and how to do it myself if the issue ever happens again. Thanks so much for your help.

Switched from straight talk, service is great and the Gardner store was very helpful. Lauren was sweet, and helped me get my phone and watch set up.

Sara very professional and pleasant to deal with. She definitely knows her product and deals! Go see her if you need help.

Sara was very helpful and did an excellent job! She was patient and thorough. I highly recommend Sara!

I came in to pay my bill and there was mistake on my bill that Sara helped me with and got it all sorted out! She was very kind and professional.

I had the best experience at Tmobile in Gardner and Lauren helped me out with everything I needed, highly Recommend this location!

Shelia was very helpful and patient. She helped setup my phones, and order new ones.

If you need anything go see Sara, she's the store associate Manger. She was very helpful, knowledgeable, and kind.

My very tech illiterate mom was extremely happy with customer service here. She was treated well even though staff were held up 45 mins past closing time.

We worked with Waldo and he is so REAL! He was funny, personable, knowledgeable, and recommended products that were in our best interests. It was only himself and another coworker waiting and he was so apologetic about the wait. We will definitely be going back to this location thanks to him!

This was the first time I am having a good experience with a carrier and that's all due to Sara! Gi see her!

Waldo is the BEST!! Dude deserves a medal 🥇. He fixed so much for me and got a line for free that I don’t even need right now.

Sara in Gardner is Awesome! She was very helpful!

Awesome experience. Waldo is the dude to talk to straight up. Answered all my questions and hooked it up with a phone. Super easy, no unnecessary hassle.10/10

Loved how there were several employees there to assist. They were very helpful in navigating me through my new phone! They know their stuff!
Kudos to Bobby, Waldo, April, and the manager, Josh for making my experience an easy one to wait through. I will most certainly continue to do business there in Gardner!

Absolutely loved Waldo and Shelia , great service from both of them ,spot on with All the information they gave. Great experience