MAPCO Mart

I always have a great experience at the Mapco in Hermitage, TN across from carwash. Kile is absolutely amazing!! Always goes above and beyond for me and is extremely helpful!! Kile definitely deserves a raise. Every visit the store and bathrooms are clean! Always well stocked. And service is quick but very friendly!! I come here almost every day and will continue to go a little out of my way to go here.

Good folks...clean store and well stocked

Favorite place to get gas, coffee and bottled water. Friendly staff and good location.

I fill up here all the time and they usually have some of the best prices around.

Best price on fuel in town

Good

It's fairly clean not super busy and it's nice to have a place nearby to get a tire and go when I don't have three hours to sit around waiting/wasting time.

Usually not a quick in or out but very friendly staff.

MAPCO Mart
3900 Lebanon Rd, Hermitage, TN 37076
2/1/2020
I've always liked this particular MAPCO station because of their competitive gas prices. Often lower than surrounding stations. Although the location is convenient for my needs, the service has sometimes be quite bad with one particularly middle aged women. The latest incident occurred this morning around 8:45. I had payed for a fill-up on gas, but over estimated and returned to pick-up my change. However, she had placed a sign on the door that indicated she was cleaning the bathroom and would return shortly. I waited about five minutes, but no show. While I waited, potential customers drove in, but left after a few minutes. When the time waiting reached ten minutes, I started tapping on the glass door in hopes of catching her attention. Again, no response. By this time another customer came, but also needed to wait so I tried tapping on the door once again. After a few minutes, still no response. Around the fourth time of tapping she finally came to the door with cleaning products in hand. Her response, "It doesn't matter how many times you tap on the door, if I have to go to the bathroom, I have to go. I have to go whenever I can." That's understandable, but she was gone for more than 12 minutes, probably closer to 15 minutes and never apologized for keeping us waiting. This is not my first experience with her taking her time in providing customer service. She's always cheerful, but never apologizes for making her customers wait. I remember a few years ago around Christmas time she had made a comment to me, when I returned for my change, about getting a tip. I assumed she was joking, because I have never seen her put out any effort towards her customers, other than idle chitchat, or any internal maintenance that warranted me leaving her a tip.

Slowest gas pump I’ve ever seen

Your store advertises Kool cigarettes buy 2 save $2 $5.69 a pack - they will not uphold their advertising!! They blame the audit department for the sign being present !! And then when I tell them they are false advertising I'm told I don't have to come back !! Worst customer service you have had there in a long time !!

SLOW MORNING CASHIERS! I hate having to stop at this store. No matter what, you’re going to have to wait a very long time.

This store is definitely not convenient. In any way, shape, or form. They need to understand that people are trying to get in and get out as quickly as possible.

Avoid this store if possible, especially in the mornings.

Worst gas station in the state. The place is run down, their pumps don't work half the time, and they hire the most inept and apathetic employees on the planet. One guy who works overnights even got snarky and condescending with me because I did not see the hand written sign taped to the front door. If you want a lesson on how NOT to run a business and provide customer service, visit this place.