T-Mobile Authorized Retailer

Great costumers service, so you need help with your phone ask the great costumers service and they will ablige

We needed a new plan, so we were girded for battle. But the staff were super friendly, professional and helpful, and we got a great deal. Many different kinds of people came in the store, and all were served with the same respectful cheerful and professional service. Plus, great music and the solid gold dancers!

I have been patronizing this T-Mobile for the last 3 years. Today I had a customer service issue and I worked with Jay. Jay was beyond professional. She was also very friendly and knowledgeable. She took the time out to show me the latest models on the market and help me make an educated decision on my future purchase. I highly recommend Isabel and T mobile on Diablo Blvd for all of your cell phone needs

Roy & Kara were great at customer service. They were patient and friendly. And They were helpful and spent the time with me I needed so I could understand my new phone. I will definitely return to this location.
The environment was relaxing, and not stressful. Roy and Kara were both respectful and kind to me. I would definitely refer my friends to T Mobil in Novato.

Had a great experience in here moving a line and getting a couple new ones. Thought it would take forever but Roy and Kara had it all sorted in no time, they really know their stuff! Easily the best phone store experience I've had. Just make sure to ask for Roy or Kara, they're the best!

Absolutely awesome service. Went in to switch to T-Mobile so we can travel internationally with unlimited text and data. Lovely staff helped us tremendously, explained all billing and service questions very clearly. Unfortunately one of the phones we had was with Sprint, and we spent the majority of our time at the store battling with Sprint - even though we were ultimately unsuccessful, the T-Mobile staff, particularly Alan, went out of their way to help us. Can't speak to T-mobile as a carrier yet, but highly recommend this store.

Awesome customer service & knowledgeable staff! This T-mobile store is the best. My husband and I were with ATT for 18 years or so (Cellular One became Cingular became ATT). We finally decided to make the switch to T-Mobile because of improved coverage and the awesome everything included plans at reasonable prices...and extras we didn't have at ATT like mobile hot spot included, HD video, and kickback for months data usage is low. The staff was top notch! I went in with a million questions and Alan was so patient and so kind...and very knowledgeable. The next day when I went back to officially make the switch, I had a whole team of folks helping me out...Alan and Cody were both so helpful and again responsive to all my questions (yes, I'm a high maintenance customer). They're always professional and I witnessed their excellent customer service with other customers...not just me. I'm telling everyone about T-Mobile and sending them to Cody and Alan. We're newbies, but so far we are very happy we made the switch. Thank you.
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Yes, I'm back to give a SECOND review for this AWESOME T-Mobile store in NOVATO! After switching from YEARS with ATT, my husband and I have been thrilled with the network and the service! Went back with, yes, more questions and decided to buy another phone. Roy (NEW HIRE) was SUPER special and took care of setting up my new phone! Both Rachel and Kara delivered TOP NOTCH customer service as well. I am telling everyone about T-Mobile and sending them to see these folks! Thank you for making this experience an enjoyable one!

I came from Metro 25 years, then to AT&t for one year and I'm so happy to be back at t-mobile. The people in this office are awesome.

I came to Tmobile very upset and not happy about my service over the past 14 years with ATT. Roy S and Alan F were very helpful from the time I called them to the time I left the store!! I am a happy person now and I have a phone that will cost me less and that works!! These guys deserve a nice PRICE for having the best customer service and making T Mobile look the best!!!

Ronald was great. Very personable, understanding and had a good sense of humor. All the other staff was helpful as well. Weren't too pushy sales wise. Answered all my questions. They all greeted us as if we were good friends as soon as we walked in. Really enjoyed the experience.

Cody, Steph, and Kielen were more than helpful and friendly. This has become my home store. They had so much patience with me and all the problems I had with getting a new phone. They are the best especially when you compare customer service and efficiency

Takeida was so helpful in getting me the best possible deal out of the 3 vendors I spoke to. Mark was amazing in wrangling my number out of my previous vendor, plus configuring my phone with some helpful features. Everyone in this shop is so nice and friendly!

I was experiencing a number of issues with T-Mobile and it was not resolved when I went to a store location. However I went to the location in Novato and a young man by the name of Keilan took ample time to call in and save me hundreds on my bill. He is a gem of person, if I could personally give him a hundred stars as a customer service rep I would! Great person, Long Live Keilan!

We came here twice and both times Qucwte was super helpful. The first visit we were wondering about the t mobile essentials plan and he was able to walk us through all the details and highlighted the difference between that and our current plan. Second visit was to get a nano sim for my new phone. Once again he was professional and courteous, got my new phone working in no time. Highly recommend!

I would like to congratulate you for having Mr.Abel as your sales person on your staff. His customer services is exceptional. He is so patient with the customer which is so admirable. Abel is so professional and knowledgeable with his work. He is an asset for your organization. I would like to nominate Mr. Abel as the employee of the year or the month. Thank you so much for all you do for your customers.

Me and my boyfriend went into the tmobile on diablo in novato. Both employees were awesome, especially the manager. I switched from Verizon android service and got 2 new Samsung phones. The manager walked me thru everything including how to use my phone. Above and beyond excellent customer service. Thank you guys.

Stephen was awesome even thought I only need some headphones he went above and beyond and made sure I got the right kind to keep up with my lifestyle I love my tone pros and will definitely be returning to switch to T-Mobile soon :)

We picked up another phone here today, great service, no complaints Bravo

Very informative! Learned lots of new and exciting things about my phone and the service that T Mobile provides. Extremely friendly and helpful and thanks to both Alan and Rachel I found solutions to all my problems with my phone.

Great visit... got everything I needed done in a short time... manager Alexander is super...