O'Reilly Auto Parts

The staff was friendly and the products I needed were very easy to find.

It was raining and my windshield wiper was dead. I was able to easily purchase one after calling them to see if they had them in stock purchased one and they installed it for me right there! Customer service is impeccable! On top of that they usually have everything you need and if they don’t, they will order it for you if they can find it. I’m very impressed.

Very interesting visit. I was the only female in the store and the sales people were busy with quite a bit of traffic on the store and the room lol employees were hopping to get this and that for the customers and they seemed competent. So after this rush, all the men were gone. I'm walking down the isles and past the counter and I must have looked like an alien to them, they probably thought I was lost and that I'd figure out I was in a place not familiar to me. Not one of them said hi or may I help you or anything. I thought that was almost hilarious. So I didn't say anything and just observed their lack of engagement with me. So I'm not complaining about O AP, they always have what I need, and it's always organized and clean, so I didn't buy anything, I just sen6t back the next day and bought what I wanted
Not needed, but wanted. Any how it was funny how they didn't participate.

A very nice young man helped me with new windshield wiper blades and a new headlight. He offered to install them for me, hallelujah, and had both done in a minute or two. He was also a total cutie. Special thanks!

I enjoy coming in here. The employees are helpful when you ask them but don't hover over you while browsing. This time I went in for brakes and rotors. They match up vehicle, year make and model to ensure proper fit and have good prices. If you like to do it yourself then come here. They have all you need for your car and if they don't they will order it for you.

These people are awesome! My engine started smoking on the freeway, so I pulled in to this location. everyone was so helpful . Kevin searched the area to get me the services I needed to fix my car. I can't say enough positive praise for this staff. Highly highly recommend

I like this location, Ramon does a good job!

Can't thank these guys enough for their patience and help during a stressful situation with me trying to fix my own car, replacing serpentine belt and then one of the idler pulleys which had shed ball bearings and locked up. At one stage, because I was far away by walking distance, they dispatched the delivery driver who came to me with parts, no extra fee, for which I am super grateful! What amazing service! And when one or two parts didn't fit for a variety of reasons, they were super helpful in trouble shooting with me and also in returning or exchanging the merchandise. I'm already a loyal customer, but this experience changed my outlook altogether on O'Reilly's. Basically from good store to GREAT. This was really my first time needing more than just incidental help from staff and this is where they excelled and greatly exceeded my expectations. I was also amazed that everything I needed for my jeep 93 grand Cherokee was in stock. And if it hadn't been, they offered same day or next day delivery for the parts, which is really great. I needed a specialized bolt as well, and they stock a large variety of such bolts in pertinent diameter, length, and varying thread pitch, and I was able to find one that fit perfectly and smoothly. I also bought some cheap tools which I expected to destroy in the process, but they held up as well. Anyway, from the manager to the rest of the staff, they really know what they're talking about and also how to utilize internal resources. I've been to auto shops in general where the employees can only work at the surface of the problem and instinctively give up after an initial set back. These guys had alternatives and backup ideas when my quest presented such challenges. I really appreciate them digging in and going the extra mile for me. I'm sure If they're reading this, they probably feel like my situation is very typical and they always love helping out as they did, all normal in a days work, but I'm telling you, from a customer perspective, this service stood out to me, enough to inspire my writing this.

These guys can assist you in battery change out and loan you a tool to fix your ride I came from out of town with my sweeper truck and Curtis assist me as if I was your next door neighbor it was great customer service especially the latina I belive her name is Esmeralda or starts with E she was awesome as well. Very knowledgeable.

I love this place. My service dog Lucy comes with me and the staff always give her treats. She knows exactly where to go. The guys here are very knowledgeable and very helpful. I will always come here with my car stuff

Needed USB & Cigarette lighter port to replace mine. Wired it into my fuze box, works great, didn't need to spend money diagnosing wiring harness short. Everything works again. I'm VERY HAPPY!

I went to O'Reilly's to get my battery charged, they charged my battery for free and I was grateful.

Replaced my 2-year old dead battery with a new one under warranty. No hassle and was able to borrow the tools when I realized mine were the wrong sizes. They don't carry every part; however, the basic stuff is usually available in the sizes I need (batteries, headlamps/lights, oil, fluids, filters, accessories, wipers, and so on).

Salesperson took the time to step outside store and replace a wiper blade for me - rare to find that kind of service these days.

Super nice and friendly people work here. I had some car issues and they were very helpful and came out to my car and helped me. Go here if you have issues with your car. They will help you out.

We went to the DMV so my 16yo could take his driving test. All of our lights had been working when we checked at home , but a kind officer at the DMV pointed out that our rear brake light was out. We needed to have it fixed quickly so we didn’t need to reschedule his driving test. I called ahead to O’Reilly’s in Novato and they had the replacement light. When we showed up I asked if anyone could help and Nick was a rockstar. He sold me the replacement light and helped me figure out how to replace it. I was able to fix it in their parking lot and head back to the DMV for my sons test. I highly recommend O’Reilly Auto Parts in Novato and especially Nick. He saved the day and we have a new driver in the house!!

The store is neatly laid out and was well stocked. There is adequate parking. The service received was excellent. The cashier was efficient and very personable.

Always helpful.. and they have staff again so no long lines.

Great staff Tj, Debie and Rosa keep me right

Great customer service and prices. Dog friendly. Military discount. I always go here for oil and filters.