UScellular

I want to thank Sarah for finally solving my phone activation issues. This process has been going on since Nov. 28. I ordered a phone and it was lost. Somehow two phones were attached to my account. Sarah dove in researched the issue, and did what no one in two other stores could. I have a phone again and I am so grateful! Thank you Sarah!

Thank You, Amy K for taking your time to help me with the Apple IPhones 📱 trying to find the right IPhone size for me with my Cerebral Palsy in my hand. Amy you helped a lot with your input and your information. Plus showing me your personal phone 🙂 Thank you for understanding my situation.

Just paid a visit to USCellular to start a new phone plan. FYI- I am a novice at all this stuff. Brandon E was excellent help. He was friendly, yet professional, efficient, and knowledgeable. He patiently and thoroughly explained the phone plan, as well as, how to use the smartphone. Plus he set me up so I was ready to go.

Nicole k was very helpful and knowledgeable. She went above and beyond what most employees at other stores would do, even making a phone call on my behalf to find something I needed. Would definitely recommend.

The staff here has never failed to deliver helpful on point answers to my questions. And they avoid the eyerolls I get from my children (all grown) when I ask things that everyone under 30 apparently got in some " information for those under 30" starter kit, unavailable to us in the 50 plus crowd.

I went in yesterday after work because my keyboard on my phone was acting funky. Brandon was very courteous and was able to fix it. I was in and out in about 10 minutes!

I've been to this location multiple times and have to say that the workers are knowledgable and pleasant. It can be busy at times, so I would recommend getting an appointment if you are not a patient person or in a hurry.

Very helpful, courteous. Several other customers also entered and he (Derek I believe) handled all of them efficiently. Recommend this store.

ELIZABETH WAS SO HELPFUL TO ME TONIGHT! I CAME IN WITH A NUMBER OF QUESTIONS AND SHE HANDLED EACH ONE QUICKLY AND WITH GREAT EXPERTISE! ELIZABETH IS VERY FRIENDLY AND AN ASSET TO THE ELKHORN US CELLULAR! I WAS VERY IMPRESSED WITH HER SKILL AND EXCELLENT CUSTOMER SERVICE! NANCY

Great customer service! Thanks Nicole K! She is a excellent sales associate.

She was a very wonderful and personable lady, and she solved my problem right away!

Hands down best customer service I have ever gotten from any service provider I have ever dealt with thanks Tyler appreciate it

Elizabeth was so patient and quite knowledgeable about setting up my new iPad! Thank you!

Great Products
Great People
Great Service

HI Highly recommend this Store

Good enough, but not enough employees to help the line of customers. If I was trying to get anything done on lunch break, I wouldn't stop here

Desire G whatever her name was, was unprofessional and too flirty. She helped me last weekend and it seemed she was trying to get me instead of helping with phone. She wasn’t following protocol and letting my girl make calls from the work phone and now she has messed up my receipt because it says I pod in cash and I did not and the dumb broad can’t even tell me why. Keep ur thing in ur pants and focus on ur job and maybe u wouldn’t make mistakes like that. Check the camera!

My latest customer service with US Cellular in Elkhorn has been awful. We were updating 5 phones, started the process on July 15th at the store and still do not have one of the phones and I just found out the smart watch that we have been waiting for has never been ordered. The store is angry when I got customer service from the 611 number involved because of no return calls from the store. The reason I was given for the calls not being returned was because they were working the State Fair-but, the original calls to be returned were before the fair had even started. I was to get a credit to my bill, but, I just paid my bill -and have received no credit.
I have literally spent 8 hours plus between visits to the store (and the devices not being there) , calls to the store and customer service, and it is still not complete.