Verizon

Jonathan was an amazing person and the service is great. Quickly resolved my issue and very knowledgeable.

Great customer service 10/10

They were very helpful and accommodating! So glad I went to the store instead of going online and missing out on their great customer service!

Best service I’ve received at a Verizon store, Gabe & his team were very helpful & answered all my questions!

Elias was awesome very pleasant to deal with and knew his job

This place always given me great experience.

Spectacular customer service!! Both Anthony and Devin helped and made my experience so much easier. I had been calling other Verizon stores to get help with an issue I had and no one could help. Also wanted to mention the the new setup makes this place look so much better!!

Got an awesome phone great service

Hooray!! For Daniel Perez who was completely polite, friendly, and cheerful during all my visits. 😎 👏🏼👐🏼👏🏼👐🏼

Alex was great. He was very professional and personable. Made my experience great. I will definitely come back to this location for all my electronics needs

Devon has provided us with the best possible customer service. He was responsive, helpful, courteous, and defines what good customer care can be. Thank you Devon, we truly appreciate your service. 11th St. Tracy retail store rocks!

Great customer service. Devin the manager is a great salesman. He helped us get all new phones for our account and helped resolve all the problems I had.

Exceptional service!! I had Gabriel help with upgrading from an android to an iphone and he explained everything super well. He also did a great job of letting us know about deals we could qualify for and walked us through everything in a simple, easy to understand way. The other associate was also super nice and they both did their best to engage the customers they were helping and customers who were still waiting. Overall amazing service from beginning to end!

Alex was helpful and personable. The whole usually tedious experience of buying a new phone was painless, thanks to the friendly and humorous guys in the store.

Monique is a real life picture of customer service par excellence, for my wife & I & those who were there while waiting for our turn. We wish she would own a store someday!

They were very patient, professional and courteous to this ‘ol gal.

We moved from Metro and to be honest I was not looking forward to the stress of the switch. I feel like getting phone service is as fun as dealing with car salesmen. My sales associates name was Daniel and the store manager who double and tripled checked everything to make sure it was correct was Reed. Reed, Daniel and Donald truly care about their customers, I felt put at ease right from the start. They not only want to make an instant sale but you can tell they put in a lot of work/time/effort to earn the trust and loyalty of their Tracy customers. They seem to shoot for the long term customer relationship and that is what we will be! I feel like their shop on 11th has the small town feel but with the services and options of a big town company. I'm so glad that we switched as the difference between support and services is night and day. After all that is said and done, the cost difference between Metro and Verizon service is minimal but the customer service that Verizon, Reed, Daniel and Donald provide is worth it 10 times over. Highly recommend this team for any of your cellular needs. Thank you, you guys!!!

I have to say how impressed I am with Mr. Donald brown and his supervisor Jackie . These two highly professional people aided me in the purchase of my new note 9. Donald took the time to explain all of the great features of this awesome device. Totally passionate and efficient in the quality of service I received from these two wonderful people. I remain humbled by this whole experience . Thank you Victra for the pleasureable shopping experience I had from Donald and Jackie. And miss Victoria, even though my time talking with you was short. You also made my day. Thank all of you ever so much. Sincerely, Dan Schultz

Reed, Daniel & crew are awesome. Always super friendly and helpful. Very personable. If I ever need anything, they are a call or a text away. I run a full time business and have more kids than I can shake a stick at. So staying connected at all times is imperative.
Their service coupled with Verizon’s signal = unstoppable!

First, I’ll say I went to 2 stores prior to coming here. Secondly, I should have spared myself the hours worth of time and the bad customer service from the other authorized retailer. Now to the good stuff! This location, hands down the best customer service I have received from ANY service provider. All the workers are extremely professional, friendly, and make the process very personable! Needless to say if I have to make any more visits in person to a Verizon store, they will be my go to 100%. Thank you guys!

We were provided excellent customer service. Staff was professional. The service itself is great. I love the flexibility in plans. The best part of Verizon for me was their selection of phones and reliability in coverage.