Xfinity Store by Comcast

The 4 stars are purely for Donelle the store Manager and nothing to do with Xfinity :)
Donelle made what had been an extremely long and painful experience dealing with Xfinitys phone “customer service” to making the experience so much better. On two occasions, over two days, she resolved issues that had been messed up with my grandparents services. While I was on the phone with tech support (2 hours) and explaining to them in several different ways, I think they just needed to check a box or flip a switch due to DVR not showing as an option- I decided to just drive down when they put me on hold. Within 5 minutes of walking into the store, Donelle pulling up my grandparents accounts, and me explaining what was going on she said I was right they just needed to check a different option. Mind you she did this while tech support still had me on hold for 10 minutes & after already being on the phone for 2 hours.
Thank you again Donelle!!!

Extremely helpful staff , very knowledgeable and doesnt hesitate to go above and beyond for customer service. I am glad I went to this location and my issue was resolved after a month of call backs and chats with xfinity online
customer support was in vain.

P.S: The store Manager was very kind to an elderly person who visited the store.

Outstanding service experience, from the moment I entered the store, through the meet and greet with Raymond, the entire purchasing process to the ease of connecting at home as well as the fabulous app. It all took place and was completed rather quickly, no wait at all, and the kind, professional engagement from Raymond and the Mgr. Donelle just added to the satisfying feeling when the plug & play set up at home went so smoothly and without issue in just minutes. Highly recommend and encourage this store for assisting with your internet needs. Thank you Raymond, very nice job!!

All employees are friendly and helpful. Store manager Donelle really went out of her way to provide everything I needed. I didn’t catch the tech’s name who made the service call but he also did a great job. On time, efficient and very informative/ helpful

I recently had a very unique and challenging issue with my internet service that required immense patience and expertise to resolve.

Despite the complexity of my issue, the store associates, Cesar and the store manager Peter, displayed an unwavering commitment to ensuring my problem was resolved.

My situation involved mixed-up accounts and multiple addresses, which had caused a great deal of frustration and confusion. Prior to visiting the store, I had sought assistance from various support channels such as chat support, phone support, Reddit support, and even reached out to the Xfinity's Twitter support handle, but to no avail. None of them were able to offer a solution.

However, Cesar and Peter proved to be true customer service heroes. They patiently listened to my concerns, thoroughly investigated the matter, and took every necessary step to rectify the issue. Cesar tirelessly made phone calls, reaching out to multiple departments and utilizing every tool at his disposal. Despite it being the end of the day, both Cesar and Peter dedicated over 1 hour and 30 minutes to ensure my problem was fully resolved.

Cesar and Peter's professionalism, expertise, and dedication made a lasting impression. They genuinely cared and were determined to find a solution. Once again, thank you, Cesar and Peter, for going above and beyond to assist me.

I have had a very bad experience with the chat agents when I decided to switch from my old carrier to Xfinity mobile. I remained with no sim for multiple days until after I decided to go to the store and see if they can activate my sim. Cesar was very helpful and respectful of the issue and called backend office and fixed it. I feel like if I didn't go to store and met Cesar, I would have left with no service for weeks and that would be crazy. I am just giving this 5 star because of Cesar's help and the backend team.

We were on the call with the call centre executive for about 1 hr and she just didnt understand us. We booked an appointment at this store went in and were helped by Yamilet. She understood us and resolved the issue in 15 minutes. It was a very good experience.

Great customer service.👍🏾

Caesar was awesome, helpful, knowledgeable and patient and he fixed my phone!

I would like to "Thank" Joanne with "Xfinity"for her very polite and professional service when I had to go by their shop on Tracy Blvd today. I have a problem with some equipment and she did a fantastic job getting me back up & running since I work from home and was powerless without internet.
Thank- you Joanne!

Perfect and finally resolved the issue. I was on the complex where my services - mobile sim, is stopped functioning. After I went to this store and the issue has finally came to an end. I would like to appreciate Mr Raymond Gonzalez and taking my time add this review to applaud his efforts.

Store manager was very helpful and was able to help us out even though there were some compilations with the account/service. It was easier to get things done at this store rather online customer support.

I have reviewed great customer service at this location every time I have visited there.
I feel blessed to live literally blocks away from this service location.
Great crew, great manager, and service.
Keep up the good work!

The manager named Donelle was fantastic on helping me return some Xfi pods when the other representatives weren't. She cares for who she helps what she does everyday their. Really want to recognize her for helping me when nobody else would.

The absolute best! AT&T SUCKS! DIE!!! Xfinity representatives, technology and billing are way better! Tell your friends & family to drop AT&T now and get XFINITY. I promise you. Please trust me

Donnell was amazing, I went in with a seriously confusing situation and she handled it like it was nothing, she was super nice and even helped me save a little money. I hate paying my bill inside the store but she made me want to come back. Thanks!

Donnelle and Raul were excellent! There was a 4rd person but I didn't get his name. Such great team work!

Raymond was very nice and quick in helping everyone out and really appreciate him and his co workers!!!

Fast and courteous service even though you had to wait in line outside store due to limited occupancy. Terrific staff!

Very friendly and helpful! We got our questions answered and changed our plan!