Best Buy

Greeted at door. They asked if we were looking for anything. I told them what phone & they told us to take a seat & they'll bring it to us. They brought 2 phones to us, one new & the other an open box for us to choose. It was so fast that we were in there less than 20 minutes.

My son's Birthday today Jay your employee made it memorable and made him so happy with his phone purchase he did the job of 4 people even though I am not happy that BestBuy has limited staffing. Either way one person made the sale of 4. Employee of the year Great job. I hope he is appreciated at Best Buy. 👌

I recently had to replace the screen inner protector on my Fold 4, as it started peeling off. I went to Best Buy for the job, and I must say, they exceeded my expectations. The service was incredibly fast; they replaced the protector in just 2 hours. The installation was flawless, and my phone looked as good as new. I'm thoroughly impressed with Best Buy's expertise and efficiency in handling this issue. If you're in need of any tech-related services, I highly recommend Best Buy for their fantastic job!

Stephane is the best employee ever, helped me to set up my Apple Watch and earphone. Love her! Give her a rise!

I really do not like posting negative reviews like this. I am a long time resident of Duarte and I want this store to succeed. Somehow it manages to stay in business even with the extremely poor customer service. I was in again on Monday 12/11/23 to pick up a gift. Many employees standing around. Sometimes 2 with 1 customer. I try to find SOMEONE in the area who might be able to answer a few questions, but even after looking directly at 2 employees nobody wants to move. So I take 2 similar products to the checkstand to A) check price because there was no price on the shelf and B) explain the difference between a JBL Flip 5 and Flip 6. Of course I have to wait in line. Finally I get to the register and all the employee could do was check a price and tell me that one was newer.What makes the newer model better and worth the higher price? He didn't know.

Sorry Duarte Best Buy, I think I am done.

Great to see appliances and other things in person. Good selection of tech needs. You can also see if items are in stock before you go in store by using the app.

I was here picking up an online order and appreciated the friendly sales associate behind the counter's polite greeting and the store's relatively quick item pickup process.

Best Experience. Sebastián is an awesome, knowledgeable, courteous and extremely helpful product specialist in appliances. He help me narrow down the search for a washer and went out of his way to schedule the delivery. Thanks!

Best buy has great customer service but not enough people working in the geek service area. For repairs

Got immediate help to find the products I needed. The new phone charger works great!

Sales person and the geek squad guy were very helpful.

August 14, 2023
Today, 12:35 Handsome young tall Jacob helped me with a question I had on my IPhone. He’s terrific, smart, sharp, personable and polite to name a few And definitely a bonus to the store!

Place was empty which is good I wanted to quickly get in and out and I did employees were super helpful and nice pointed me to the right direction and everything.

Good price for some items. Not too many people. The staff are very friendly and nice. Convenient and easy.

This is my empty time buying from Best buy. They changed their format for the extended warranty which is very smart and very economical. The people at the duarte store are the most wonderful. People are very accommodating and very nice. That's why I keep coming back.

People very helpful and friendly. Thank you

I just bought some very basic, JVC plug in headphones ($19.00) for Zoom meetings, but when I got them home I put them through their paces with a wide variety of music as well as narration, and was not disappointed.

Great customer service and clean store

The clerk is very polite and makes you feel comfortable

Great people! Very helpful and knowledgeable!