RDA Pro-Mart

Adriana Garcia is always so helpful and friendly every time I’m there! The other day when I went there she helped me find many things that I was having trouble finding because I am still recovering from surgery and she was such a big help. She’s always positive and always has great suggestions for products and replacements whenever there isn’t stock. I always appreciate her positivity and her help. She truly goes out of her way to help the customers every time I’m in there.

When I shop at RDA Promart I expect the employees to show me professionalism friendliness respect and to be ethical at all times. The last few visits to the RDA Promart Universal City was not all that great. The employees showed no interest in helping me so when I ask for help they acted as they had no idea what I was asking for or talking about. When the owners Sold the Universal City location, I was super excited because I thought they would let everyone go that was unprofessional and unethical. To my surprise they kept one employee she is the worst with customers and with the other employees. She speaks to the employees as though they are slaves as though they have no sense as though they are nothing to her. She speaks to the customers with such rudeness she’s unethical to the customers she’s unprofessional to the customers but yet the new owners still have her there. If she continues to work at the Universal City location I fear that not only will the RDA Promart lose employees they will lose an immense amount of customers. I don’t know the woman’s name but I can tell you this every time I went into the RDA Promart University City and seen her she made me feel depressed she made me feel lonely she made me feel sad she made me feel angry and she made me feel that I was not welcomed or belonged at the RDA Promart Universal City.

This brings me to today I am so pleased to say I went into RDA Promart Universal City not only was I greeted by one but two employees. I was asked if they could help me. I want to give a BIG shout out to Adriana Garcia she went out of her way to make sure I was helped and that I found everything that I needed/wanted. She spoke to me as though she has known me for years even though she’s just met me today, she spoke to the other employee with respect. She made me want to shop at RDA Promart for things I didn’t need but because of her friendliness, professionalism and her being a sincere person I felt comfortable. She has a natural sincerity to her that would make any person doubting the Universal City RDA Promart location want to give it another chance as I did. She made me feel that I was the most important person that walked through those doors today. That is the feeling that every customer should have from the moment they walk into the store till the moment they check out. This is the first time I have ever felt like this at the RDA Promart Universal city. I have a feeling if Miss Adriana Garcia continues this outstanding customer service she will not only help the owners make this RDA Promart number one in Texas but she might and I truly believe this she might make the RDA Promart Universal City the best RDA Promart in the USA.

I want to bring it to the owners of RDA Promart’s attention that this is the type of manager you need in your stores. Adriana Garcia is the type of manager that you need in everyone of your stores she is the type of manager that will keep your customers coming back. Remember RDA Promart owners we the consumer can choose to go to Princess professional and or Armstrong McCall. We can choose to stay with RDA Promart and we will if you have people as Adriana Garcia running those stores. Please and I am begging you the owners of RDA Promart Universal City keep your regular customers coming back and get new customers by keeping your managers as friendly and as ethical as Adriana García.

Thank you for listening or reading what I have to say about the RDA Promart Universal City.

Warm Regards,

Tim

Excellent Service!!! There was a computer outage in the store today, and Adriana was working so hard to accommodate everyone and get the job done.
Awesome job helping everyone get what they needed And turning a bad situation into a good one!!!

Highly recommend this location! Store is always clean, orderly and well stocked. Sammie is very knowledgeable about products and the industry. She is also friendly and courteous without being pushy, which is always what I'm looking for!

This is a supply store for professionals ONLY!! It says so before you go into the store. The lady who is always there is awsome. She is very nice and helpful. Always answers my questions. And makes sure the shelves are fully stocked. Love that it's closer to me!!

I’m happy the location has changed . I usually go to Armstrong McCall . The prices on some products are less expensive though and the Redken products are a welcome change. The girl that works there helped me find exactly what I was looking for . My daughter even commented on how well the products work and how good her hair feels .Great early hours for people who work at Shops that open at 9.

My favorite professional beauty supply store! I've been shopping with them since 1993. I hate they moved to a new location which is a lot farther from me but I don't mind making the drive.

Everyone is helpful and everything is in stock when I need it! Adriana is amazing and helpful! I enjoy her knowledge and friendliness!

Excellent experience shopping here at this store. Always clean, orderly and the staff is always very friendly and helpful!

Also offered me information about the color class Sales girl on May 22 awesome very helpful

the lady that works there is really nice. And very helpful.

Do not forget to check in with the app., to get points and coupons!

Always has friendly employees

Love love the vibe in this place 😍