Holiday Stationstores

Holiday car wash damaged my car. (see photos)
Timeline:
9/27/23 - Car wash damaged my car, get out of car, see missing protective barrier from hanging panel in car wash , go inside and report damage and issue to Mindi. I was provided Olaf's phone number. I text description of issue. I call and leave a voicemail requesting a follow up.
9/28 - Return to store for follow up. I see protective panel has been replaced. An older gentleman acknowledged the issue and said the car wash people came to fix the problem and asked to give them a couple of days to figure out next steps.
10/4 - I send an inquiry to Holiday corporate detailing the issue.
10/5 - Olaf reaches out to me via text saying there was no malfunction, and my vehicle make/model was the cause. I send a follow up inquiry to Holiday corporate detailing the issue.
10/6 - I write this review because I think its inappropriate to create a repair order on 9/27 after reported damages, perform repair service to the car wash on 9/28, then say there was no malfunction.

Shout out to Mindi and the rest of the holiday staff team! They were awesome and courteous during every encounter, before and after this incident.

I will update this review to post the conclusion.

Edit: 10/6 - I see I received an email email from corporate time stamped 10:42am that says there is nothing corporate can do, it's totally up to the franchise owner.

10/9 - Olaf Reached out via text requesting a repair estimate, then he will follow up with me via email.

10/12 - I received an estimate from Highland Collision, and forwarded it to Olaf. Olaf acknowledged receipt and told me to expect a follow up from his finance guy Eric.

10/19 - I received a call from Eric saying he will take care of the repairs and vehicle rental costs. I dropped of my car for repair same day.

11/2 - Eric notified me that the car repair invoice is paid and I picked up my car same day! Just need to wait for Hertz to bill me for the rental and Eric will mail me a check for reimbursement.

This was a stressful experience, but a place of business that takes care of their customers when an accident occurs is hard to come by these days. That deserves special recognition. Special thanks to all those involved in this lengthy process.

This is by my house so it’s convenient if I go here. The staff here are so kind. I’m disabled and have good and bad days. They go over and above to assist me. I wish people would be more respectful to them and friendlier. Really bothers me.

Supper nice people I stop here almost every morning and they always start my day off good no matter how crabby I wake up lol

Manager and team members are amazing if a regular they know it

I'm giving 2 because of location and the store has an average setup. The wash goes through its cycles too quickly, not allowing time to actually scrub off the dirt. It cleaned my vehicle in general but still left behind a fair amount. I'd rate the wash a 3/10. The air dryer starts before the rinse cycle ends, so you lose quality drying and I got soap blow back, so it didn't rinse my vehicle.

It's fine; what you'd expect from a gas station and convenience store.

I'm giving it two stars because the gas pumps play unending, unmuteable advertisements. If I had a choice, I'd go elsewhere.

This station advertises Propane fills for $14.99 but the problem is you can't get your tank filled because there is usually only 1 person working and they can't leave the store to fill. This has happened 3x now.

Car wash is old and dilapidated. It smelled terrible and the dryer stopped 15 seconds before the countdown was done. Never coming back.

This location never has anything ready. Came in to grab coffee and no coffee. Reason getting ready for closing. They close at 10 it was 7. Plus why clean every single pot. Leave one full for customers. They were all standing around talking. No one was working and they couldn't even manage a coffee pot. This is the case at this one all the time. We will drive the extra few miles to the one on 94 to avoid this one now.

Don't stop here for a bathroom break unless it's an emergency. Every time I stop here the sink is always more dirt. I wonder when the last time they actually "cleaned" the bathrooms were.

Just left... WHY ISN'T YOUR CASHIER WEARING A MASK?

No station here