The UPS Store

This is the best UPS store in the area, and I can't be convinced otherwise. There's a low turnover rate -- I've been seeing the same faces at various days and times for the last year. Furthermore, those staff are stellar. They're not merely dedicated to the service they offer; they actually care about who walks in, and they maintain a socially equitable and inclusive environment. You can get UPS service at any UPS, but you won't find this high caliber of UPS service anywhere else. A great team is ideally reflective of good management, and by all appearances, this location is run very well.

This is my go to UPS store for all amazon returns and personal packages. They are always quick and friendly. No matter what time of day or how busy they are they make me feel welcomed and important. I would recommend this location to anyone who asks.

Everyone here is wonderful! This is definitely a one stop shop for any UPS or USPS shipping need. Brian is very efficient, pleasant, wealth of knowledge and great to see daily! The whole staff deserves a pat on the back. Keep up the good work!

Needed a notary and Bryan helped me with my needs in the quickest and friendliest manner. Super kind and had me out of there in less than five minutes!

I live smack between two UPS stores but I chose to keep coming to this one because EVERYTIME I go in I am helped quickly by professional, patient and super nice employees. Thank you!

Five stars are not enough to adequately describe the best customer service team in town, hands down. I could have a printer at home but I prefer to give my business to them. The owner and crew, both Brians, Chris, and Jamie, greet me by name and are unfailingly patient with my occasional difficulties with technology. Several years ago the younger Brian packed a favorite painting of mine, glass and all, to Chicago. I was then the one to unpack it and never in my life have I seen such a professional job. There's a community spirit and a wonderful work ethic among the staff. I wish them continued success. And I will continue to take them homemade cookies and pretzels as a small token of appreciation.

Brian is a very nice staff there. He is always friendly and happy to help customers with their needs. I have been enjoying his service every time. Other staffs are also nice and doing their great jobs!

This specific business and the guys in it are absolutely amazing. I moved here from Utah and I was spoiled by my mail lady and expected the same treatment when I moved here. It’s been hell dealing with the post office. I have a small business that uses the mail carriers and have nothing but issues. Every time I drop off my packages they always get to their destinations in a timely manner and they aren’t destroyed. I’ve not actually used their services yet but Bryan #2 is always super sweet and welcoming and just makes me feel confident when I leave. Never any judgment but rather laughter and knowing that myself and my packages are in great hands. At first I felt guilty about using them but I was assured not to feel that way. It’s been one heck of a year for me personally but to know that I’m welcomed makes each time going in way more positive.

I came into the store to try and print some documents, the guy immediately jumped out to help me find what I needed. While helping he saw I was resigning my job, genuinely asked me about it and congratulated me on the new position. When I asked to pay he said no, paid for it with is own money and said “Congratulations on the job”. What a great gift! Seriously best service I have had in a very long time!

My little brother passed away two months ago and my mom and little sister had to fly up to Eugene to do the dreaded task of cleaning out his apartment and shipping his stuff back to where we live. They had a little less than 12 hours to get everything done so I called the store a few days beforehand to make sure they could ship some heavier items that were sentimental to us. Brian was so nice and helpful on the phone. I gave my mom and sister the address of this UPS store and told them to go there. When they got there Brian took amazing care of them. He said he would do his best to get everything back to us at the best price. He didn't know what our family has been through the last two months and he was kind and caring. My mom texted me as soon as they got to the airport telling me what a great experience they had. Thank you Brian for making a dreaded task a little easier. You have no idea how much we appreciate it.

I've had a mailbox there since before it was the UPS Store. Brian and his crew are always there with a smile. They take good care of the mail and packages that arrive. They take good care of the mail and packages when sent out. Their attitude is always, "How are you today?" That makes me feel like they take good care of me, too.

I love the owner of the store, he’s making everything so easy and clear. So far this is my favorite UPS store.

Great staff. Very friendly and helpful. I go in there nearly every day during the week to get the mail for the business that I work for. Brian will see me coming, sometimes, and meet at the door or the desk with our mail.

I was getting a lot of copies made this morning and so I was there for awhile. There was a steady stream of folks coming and keeping the staff hopping. Plus, having to help me when things needed to be done to the copy machine.

Thanks to Brian, Brian Jaime and there is another new younger guy. You all are doing a great job.

P. S. I've noticed several complaints about the price of shipping either UPS or USPS. Having done quite a bit of shipping myself, you all need to know, the UPS store is neither UPS nor the post office. If you want UPS shipping prices then you need to drive out to Glenwood or out West 11th to a UPS shipping hub. If you want USPS shipping prices you need to drive to Springfield, downtown Eugene or River Road to an actual post office. If you want convenience, then a UPS store is what you want, however, you will pay more for it.

I’ve never had a bad experience here. All of the staff are kind, efficient, and patient. Best UPS west of the Mississippi, probably.

I love UPS!! This store and the shipping building off Henderson Av are the best!! I've used both places and the service was friendly, quick and affordable. When I send anything that is really important to me, like birthday or Christmas presents or tax documents, etc, I always use UPS. I can always rely on them! Good job to UPS employees for working hard to do their best to give us the best service!!

Brian is the greatest guy ever and was SO helpful to us when we had to drop off a large amount of heavy boxes. Best UPS store we have ever been to. Thanks for making our day so easy, Brian!

I live out of the country and LOVE this store. So many things are a hassle, no matter where a person lives, but dealing with this UPS Store is easy. Sure, they make mistakes sometimes, but a phone call and a conversation is all that’s needed to sort things out.

YOU'RE KILLING IT BRIAN!! Honestly the best experience I've ever had shipping something, Brian was very fast, polite, and professional and did his job very well. Thank you, would come back if I need to go to a UPS store.

Friendly, knowledgeable service, and accurate tracking

I packed up and shipped my son's apartment contents from Eugene back to Connecticut. This UPS Store made the process absolutely pain free.

From the moment I brought several loads of plastic storage bins to their store, they could not have been more helpful.

They helped me carry all of the bins from my car to the front counter, weighed, shrink wrapped and shipped my packages.

They disassembled a mountain bike and shipped that as well.

All in all I couldn't be happier with their service.

I would whole heartedly recommend them to anyone in the Eugene / Springfield area.