The UPS Store

These guys at UPS Store are so kind and helpful and I really appreciated the great customer service. 100% recommend coming here for shipping help/Amazon returns etc.

We had to ship a large wooden chest out of state. Sameer was the sales staff who helped us. He was professional, friendly, and detailed. He worked out the exact cost for this large shipment and took care of the whole transaction. We appreciate his help and highly recommend this store.

Have been going to this UPS store for years now and finally getting around to rave about their excellent customer service!! Everyone is so personable, friendly, and knowledgeable about the best (and cheapest) way to get things shipped :) We appreciate your hard work and thank you for taking care of our shipping needs as well as accepting all of our endless mail in the P.O. Box that we rent.

I went in to package and ship a painting for a former roommate. The staff was so helpful and knew exactly how to help. There are p.o. boxes, xerox services, shipping supplies available for purchase, and of course shipping services available as well. Next time I need to ship a package, I will be returning to this location

Gabriel was super friendly and efficient. Really nice guy, thank you for the help!

I had an insane amount of Amazon packages to return and the staff person who helped me, Sameer, was incredibly patient and kind as I figured things out. Would highly recommend coming to this location for all your shipping needs!

This place is worth the extra drive. I tried going to the South SF and Millbrae locations, and they looked at me puzzled when I asked for express boxes. I had to describe what they were. They should know their competition offers these boxes without having to even ask staff. Customer experience is key. I’m trying to patronize their most expensive services and they really offered little help. Forty five minutes later I arrived at this Burlingame location (next to Lunardi’s) and they greeted me happily and handed me express boxes without question. The first two stores told me they’re franchised so I guess they do what they want. Well, I’ll be making the trip directly to this Burlingame location from now on. It’s definitely worth it.

Great customer service and care

I had a great experience at this store yesterday. Shalini helped me coordinate the packing and shipping of a large monitor, a Macbook and several small electronic supplies back to my remote employer. They were very efficient and suggested several ways of doing the task that would save me a lot of time and headache. I can't thank them enough for making a task I dreaded much, much easier. They followed through on everything they said they would do, and everything went far more quickly than I anticipated. I did not have to wait at all when I showed up at the store and I was treated with attention and respect right away. Doesn't get much better than that as far as service goes.

Friendly, very helpful and nice people that work here. I drop off my Amazon returns here and have never had an issue.

Thank you for your help 😊

My preferred UPS store. I've been to other UPS stores where the staff tries to hurry you and not tell you what needs to be done before an error is made. Overall helpful, patient, and professional. Also finding parking and lines are not bad in my experience.

I have been gratefully using this UPS store for many years since the current management began.
They have always gone out of their way to make things easier for me, and even to save money for me.
A happy customer

This store is a hidden gem tucked into Burlingame Plaza. I've been a customer here for years and wouldn't go anywhere else as long as Shalini remains in charge. UPS places a lot of demand on its stores and even with the newly implemented Amazon returns and Sunday hours, she somehow manages to keep everything running smoothly.

Went to the UPS Store on Plaza Lane Burlingame and the customer service was SUPERB, completely opposite from the store on Broadway Millbrae. I was extremely satisfied with Lalit Kalra’s customer service. He was friendly, funny, knowledgable and with a smile. I would DEFINITELY recommend coming here rather than the Millbrae store.

Wonderful honest and caring folks the best customer service in town. They treat you like a human the other Ups stores are rude and mean they act like they can't give you the time of the day. So if you want nice people and service and better prices go to 1534 Plaza ln store @ Burlingame ca.....

The staff here is the best! Very efficient and attentive. I've used them for notary services, package pick up, Amazon returns and they've always been great.

Thanks to Lalit for his excellent service and kindness today at the UPS store. Grateful for his expertise!

this place is great to pick up your package, but sometime didn't except your pacakge arrive late, but is good choose to send your stuff to here

LOL the other UPS Store in MIllbrae is rated at 1 star. Not surprising, what a night and day difference between this one and the one in MIllbrae. No BS games here with customers, just straightforward customer service.

Fabulous business! They are fast, knowledgeable and thorough! Couldn’t be nicer people! We are so lucky to have them and this business in our community!