Verizon

Clark is awesome. My phone wasn't working went to multiple stores and he finally got me fixed up! This is the only store in Alabama you'll need!

I decided to pick up a SIM card today, bc of issues with a connection on a phone line. After some brief and very straight forward advice, I had the pleasure of speaking with Joycelin even further into my account. We ventured far enough to realize that there were opportunities to save a significant amount of money…. Just by making some adjustments on my plan, I’d be saving a decent percentage on my plan. I purchased a few things, that about a few others, but there’s time. I’ll be looking for her specifically! The best service I’ve ever had from them, hands down!

CLARK!!!!! The best Verizon store I’ve ever been to! The staff was so inviting and the store felt so friendly! They helped me find the best deal and get the most bang for my buck!

Leila Brown went beyond and above to help me in any way she could and was very polite and respectful.

Recently went in for an upgrade, Clark was able to get me a new plan, phones and save me money. He made the process so easy, explained everything in detail. I will be returning to this store and working with Clark for any future purchases!!

This was the best experience I’ve ever had with Verizon! Joycelin knew exactly what I was wanting and helped me with the most amazing upgrade! I was on the verge of leaving Verizon and she’s got me to stay! This was my first time at this location and it is great! Great parking and extremely clean, the entire staff was helpful as well. They are really a great team there and will definitely take care of you!

Adam at the Pelham store was amazing and so helpful to me yesterday! I told him that I was thinking about finding a new phone and he went above and beyond to help me find a new phone and a new watch! He found me the perfect accessories as well. I was in and out within about an hour with every accessory I could need and so happy with my purchase. 10/10 I would definitely recommend Adam with cellular sales to anyone who is looking for help with their cell phone needs!

We came here today and EVERYONE in the whole store was amazing. Michael, Joy, Clark in specific were so awesome!! They helped us get new phones, sort out issues, and worked tirelessly to make SURE we would leave happy. I have never had such a great experience here. Me and my mom are both SOOO thrilled!!!

The sales associate was very knowledgeable of the phones available. After explaining the problems I had with my old phone, she explained which phones she thought would be a good fit. She also suggested new plans. I would have taken her advice had I been the primary account holder! Overall my experience was excellent. I would happily recommend this service to anyone looking to get a new phone.

I can't say enough good things about my visit. Pleasantly surprised and will definitely be returning to this (Pelham) Verizon location moving forward.

After dealing with over 10 years of run around, circle talk, and constant lack of any actual assistance, I finally found a store that epitomizes the essence of customer, or technical support. The staff and facility overall was top notch. Clark, specifically at the Pelham facility was amazing and continues to truly go above and beyond by doing what he promises and following through, following up and NOT forgetting about the issue the moment he completed his initial phone conversation with us that brought us to our initial store visit. Verizon made a home-run hire when they brought him onboard. Great experience.

Came into the store and learned that my old iPhone 6 antenna died. Joycelin got me into a new iPhone 11 and got everything transferred over in a flash! We had a moment of difficulty with the Charter/Spectrum email, but Behn stepped in and helped finish out that transfer. The amount of patience and overall desire to help me into this new phone was absolutely wonderful!! I am an extremely satisfied customer!!!

Joycelin at this location was very helpful after having a bad experience with the Hoover Verizon store. I was having a network connection issue on my phone and she was honest with me and explained all my options which unfortunately was only to reset my entire phone and lose everything. Even explained that she had the same issue before reset her phone to still have to get another one. I did have to get a new phone which was definitely not in the plan, but Joycelin made a bad experience positive in the end.

I went into the Pelham store today and had a great experience. There were three of us that had to have our lines released. We had great service and it was very easy. Y'all added discounts to the account and helped us to keep one account open as opposed to closing it due to keeping it at a great price. We will continue to come back to this store!

Me and my mom came here to this location because it’s the closest location near Helena. We spoke to a representative by the name of Hunter Smith. He was awesome! He made upgrading to a phone such a pleasure. I walked in and knew kind of what I wanted and he made everything possible. He took the time to show my mom and I some things on the phone and explain different kinds of plans we could downgrade to, to help save money because my mom nor I don’t use that much data, so why pay for unlimited when we don’t even use 5 GB? I couldn’t be more happier with my visit at this location and with Hunter. Such a nice, professional young man. All of your representatives need to be like him.

Tyler saw my sister and I approaching the door and got up the meet us and ask if we needed help. He was very pleasant and didn't shy away from any difficulty. My sister got a new phone after 6 years. It was very old and to transfer contacts Tyler had to enter each one since Bluetooth was pretty new back then and they wouldn't just transfer. He embraced the task willingly and didn't consider it an imposition. Good customer service is rare these days. Since he was so pleasant, I decided to update my phone also. Great trip!!

1) found out Beth will be at Pelham for a long time and will not be switching stores!
2) she was the first of four to greet us! Great staff all around.
3) i was given upgrade options and saved money!
4) this location has outstanding customer service!

Without a doubt, the easiest and most pleasant transaction at a cellular store I have ever experienced. I was overdue for an equipment upgrade, and my current Android phone had been misbehaving for quite some time.

Stacy handled the upgrade quickly/efficiently, and was knowledgeable about handset options, accessories, insurance options, etc.

Other aspects of the good service included: rescuing me from a mess I had created attempting to backup and transfer my contacts info; performing initial phone setups, etc., so I basically left the store with a working device already connected to all my accounts, etc.

I highly recommend working with Stacy and the folks at this location.

Brad was professional and easy to work with. He was patient with a non savvy tech client. I returned the following day to have something updated. Thomas Fleischman was another asset to the great service at this store. He was instrumental in me receiving another discount. Thank you

Very helpful staff whose knowledge and willingness to discuss options made the visit extremely beneficial and enjoyable. Staff member Jen was able to quickly ascertain what needed to be done to update my account to meet my current needs and handled everything in an efficient, effective and personable manner.