T-Mobile Authorized Retailer

Great customer service here! Tundre was amazing, very professional, and had transferred my phone within an hour. Very happy with my visit . I will go back.

I was in last week. I was trading in 2 Samsung phones for an upgrade of 2 newer Samsungs. I want to give a grand shout out to Dalton, Ethan, and Lasiarius. Wow, sure made this techinical "uneducated" gal feel ok about my list of a hundred questions. They all were patient, kind, willing to explain and wanted me to feel ok before I left the door. And invited me back if I had any further questions.

The reason I stay with Tmobile is for the great customer service I get upon entry to your stores. I don't want to go somewhere that the employees are bothered by the customer. Continue Tmobile on 96 to hire employees that care about the customer.

Thanks guys!!

Dalton, the manager, goes above and beyond to serve the customers and his staff follows his example. My experience with TMobile customer service online and by phone has been nothing short of mind bogglingly inept and if anyone was going to keep me as a customer it would be Dalton.

Tunde was a lot of help and great to work with. Very knowledgeable.

Absolutely, The best service ever! Clayton, Ceira (I am so sorry if I spelled your name incorrectly!), Devon, and Kelsey are a GREAT TEAM! All, have gone above and beyond (especially Clayton, who has responded even on his day off!) to take care of me, when I rather would have gone to get a tooth pulled at the dentist, than to go to "the phone store". I have to say, I am only slightly kidding in that statement. But NO MORE!! They have all been fabulous, and I have total faith in this team. How nice to not have to deal with a big mall store! I had many issues to take into consideration and they addressed them all. My phone died and was looking at other in home internet connections to consider as well, not just the phone. They advised me, gave me choices, and in the end, helped me make the best decision, based on my concerns and situations. I had been a T-Mobile customer since day one (hate to date myself, but era 1994) and only left because of an employer providing my cell phone. When that relationship ended, and I was forced to make the change, they were the first I looked to and Clayton at T-Mobile location in Vadnais Heights, did the best! I didn't even try to stay with my other carrier. They could have discounted anything $20 and it still would not have not mattered. This is my T-Mobile! THANK YOU! Michelle

Dear Tmobile, you have a bonafide ROCKSTAR in a young lady named Veta on your hands. I just left your store and it's been a long time since I've been impressed with somebody as young as she is. Her pleasant attitude was as genuine as it gets. She took the time to google "if chocolate hurts squirrels" with my elderly mother😂She handled her job flawlessly multi tasking with more than one customer at a time in a manner that all were happy. My family will be making this our home store, and we are looking forward to watching her climb the ladder of life...what a great kid🤗

They've recently changed management or something because their service is a complete 180 from the last time I was there (4/2018). Our bill was all out of whack, they took care of the problem and got it straightened out after the customer service via phone was zero help, they helped rectify the netflix issue, and last but certainly NOT LEAST...they were out of the tablet for their promotional deal so the manager drove to another store to get one for me so I didnt have to wait for it to be shipped. Best customer service EVER!

Helpful fast to setup new sim card for phone

Kelsey was great when my wife and I bought our phones. Today I needed a number switched from one extra phone to another and Kelsey was there. Fast, pleasant and fun to work with. 5 stars for Kelsey.

This wasnt the most pleasant place to start off with but since they changed managers it's been delightful. Michael the new store manager was super helpful. So understanding and accommodating. I definitely would recommend people to go there. Great customer service!

Matt was extremely helpful with everything we needed to get switched over to Tmobile from Sprint. By far the best cell phone store customer service we have ever experienced!!

Had a very good experience here switching from the iphone 8 to the iphone SX. They worked quickly and made sure to acknowledge other customers. Perfect customer service!

employees here are always genuine with me and very informational. they’re fast and efficient with getting me in and out of the store when i come in for a screen protector change.

Even though we weren't able to buy a phone, (they were sold out) they were extremely helpful in getting our account sorted out and went above and beyond to make sure everything was taken care of.

Workers are so friendly and helpful! I've been to a lot of tmobile stores, this one by far is the best one!

The store employees were very helpful and empathetic with frustrating problems we had with online and telephone help while trying to get data connection for new Ipad Pro.

Ethan was amazing and helpful. This is the T-mobile store to go to.

Sooooo helpful and polite. They are the best team T-Mobile has ever had!

So much better than Xfinity and Verizon. Service and price. We will be switching.

Wonderful place and friendly workers! Great service and product!