Madewell

The cashier was able to price match the online sale after getting manager approval. She was very friendly. I will keep coming back.

There’s a great local business close to our office the name really does kind of stand out to me. It really does matter that things are made well and that you have great plans in place. It also matters that it is close to starbucks. Haha

Love their denim and clothing. Customer service is always wonderful. Big shout out to Francisco who was extremely helpful in helping me find the perfect pair of denim.

I absolutely love Madewell and was so excited to find a store in Fig Garden!! Everyone in the store was so friendly and helpful. Can't wait to come back!! 😁

Everyone in this store was so kind and so incredibly helpful!! Delaney (I hope that was her name, that’s what the receipt says!!) helped us the whole time and was amazing!!

This is a nice location for Madewell. One benefit is that any online order can be returned in store.

Super nice and down to earth staff. Always willing and able to help.

Courteous staff, great store

Super helpful, and nicely made products.

Nice store

Love the clothing and service!!

Absolutely one of the WORST experiences I have had. I walked in with my daughters and was immediately looked up and down by employee Keith as if I had zero business being in the store. The stares continued and we felt completely judged and discriminated against by all the employees there. Kara the associate also stared continually in addition to Keith who continued to give an attitude and laugh. We could hear them talking about us and turning and laughing. While my daughter was trying something on, they stared at us while outside the dressing room and when we stared back Keith walked by and said something to my daughter negatively. He then took a hanger and threw it in a box right next to where she was standing. When leaving, I asked for his name as well as the managers and was told he was the manager as well as Susan. I later called and asked to speak to Susan and Keith answered. When I asked to speak to her he said she was with a customer. I asked when her shift was over and he would not tell me. I asked when her next shift was he also would not tell me and said they aren’t allowed to give out schedules. It should not matter how someone is dressed or if they are perceived to fit whatever image Madewell is trying to cater to. Implicit bias is a very real thing and their staff should be better trained on providing quality customer service. No employee especially a manager should ever laugh, judge, stare, or talk about customers. Do better Madewell.

I’ve gone to this madewell for years. Since it opened. I went yesterday and the staff was horrible. They didn’t ask if I needed any help. The manager was more busy teaching the staff what to do than helping customers.I asked a question and I t was a walk away as answering type of thing. The store wasnt organized well at all. The clothes hanging were wrinkly and not organized. I wanted to buy things but was so irritated and frankly shocked at how the store was being ran that I just walked out. It feels like Madewell is turning into a target or Walmart.

30 day return policy stinks. Can't even do store credit. Will not shop here again.