Heinen's Grocery Store

I like this Heinen's. Everyone is considerate, polite, helpful, & friendly.

I am disabled. Meaning, I walk very, very slowly with the help of medical equipment.

Unfortunately, my caregiver called off, and so I attempted to do my own shopping & and be far more independent than I should have...🤦🏾‍♀

I normally have my groceries delivered, from this location because the produce etc is good quality.

I appreciate the little things like as they walked forward to show me where an item was, the employee slowed down and waited. And was pleasant as well as patient.

I definitely will continue to shop this location & I highly recommend others do the same!

Fresh produce, nice variety, many delicious prepared meals, great for single portions. Shopping and delivery are unmatched in terms of value and quality. Any issues handled immediately. Heinen’s is by far the best grocery chain in Cleveland area.

Love this grocery store. Staff is so friendly and helpful. Local produce and local products sold here. Very good sushi too and amazing bakery! Only downside is I don’t find as big of variety of dairy free products compared to whole foods but overall great store

What a nice looking grocery store. Also, didn’t know I could get a carton of Egg Nog in the middle of May!

I love this place the service is wonderful the selections are great and the produce and meat are some of the best anywhere you will ever find.

Is Heinen's a little pricey? Sure. Is it worth it? Absolutely. The employees at this locations are all very friendly and helpful. The store is always very clean. The staff operating the curbside pick-up service are super efficient and communicate well when items happen to be out of stock.

Always a great shopping experience. Fresh made bake goods, salads, and meals to enjoy. Their flowers are the best and long lasting

Heinen's is the best! Excellent selections and their produce is outstanding! Their employees are always ready to help me find unusual items and are so friendly and courteous! It is my favorite grocery store! And I highly recommend it!!!

A Large cookie for $2.50? I buy two and I'm set for the weekend. Luv you guys...

I have been to this store only twice and I must say that both experiences were Awesome! The store is clean and the staff are very nice. So much that I purchased fruit that turned out to be bad and the Store Manager/John was nice enough to call and replace all at no charge. This was definitely Customer Service at its Highest!! Will for sure shop there again and again!

I never saw expired products. The stores I want to are very clean. The stuff was nice to me.

Good service on a regular basis. Friendly competent staff. Quality products some of which cannot be bought elsewhere.
I wish the Rocky River store would open the dining area to the public currently employees only. Used to be public accessible prior to the pandemic. Why Heinen's family 👪 is the dining room staff only restricted? Avon Heinen's allows anyone in their dining area. Race creed color and national origin are irrelevant. Employee or customer alike are welcome.

Love this heinens location!!!! And great variety of options for everything u could look for!! Also totally love their weekly farm to table flowers they’ve been having this summer every week!!!!

First time in that particular Heinens n twice I asked where something was n they walked me over to it. They didn't just tell me they walked me to it n picked it up for me! Now that's great customer service! And they were very busy. They aren't cheap and their prepared food reflects that. It is wonderful. I will go back for sure.

Love Heinen’s for the customer service, and food quality . Fresh produce, meat and seafood. Once in a while, it's not as good, however, they will always do their best to make it right.

At meat dept, spoke with Nick who happened to be there with another customer. Explained a lot regarding the raising, care, & processing of their meats. He is very knowledgeable & informative; and, also took the time to answer questions. Heinen's does a great job with their produce, meat, et al. Now I feel even better about my purchases.

Cheers to Barb in the wine department for her knowledge of California wines from around my hometown!

I have loved Heinen's for years. Has a more personal feel than your typical grocer. The fish and meat counters are excellent, prepared foods are always very good. Turns out my neighbor works for Heinen's in their prepared food department. I asked her if she ate the food and her reply "Everyday!". That sealed it for us.

Great selection , staff isn’t the friendliest but I’m not there for friends I’m there for the produce 😊

The store is clean, lot of variety. The staff is very helpful and friendly. For low sodium people, if you don't know, I always get no salt turkey lunch meat and no salt Swiss cheese. It's good for my husband, he's glad, something in the way of lunchmeat he can eat!!