The UPS Store

During my recent visit to the store, I was very much impressed by a team of young, enthusiastic and courteous new owners. Their way of working and attending to their customers is commendable.
Congratulations and good luck guys for your new venture.

I highly recommend this store for all your shipping, packing and other office requirements.

I've been a repeat customer of this particular location but tonight's experience with Abhi and Ghitika compelled me to write a review. They both juggled a non stop line while helping my family and I with a complicated and heavy shipment. They were calm and very understanding and walked us through the process to give us the best expectations for our packages. Even the rough estimate of cost was accurate! This level of genuine friendliness and composure in a packed store is honestly refreshing and a welcome service that I only wish was common in more frequented stores. Excellent job!

Very Clean store as compared to others in SIMI! Staff is super friendly and they asked me if I have AAA, which I did, and they added a discount for it. What a great customer service!

Excellent Customer service, the guy who helped was really nice. It’s the one wearing glasses and in uniform. This is what you call customer service. Definitely recommend this place.

The best shipping store around. Always friendly staff. Lines move extremely fast.

Amazing customer service! The owners are very friendly and always go above and beyond. Highly recommended!!

My husband and I have been coming to this UPS store for over five years. We highly recommend Mark and Kathy's professional services here. They are friendly, informative and helpful. Great place to go for your shipping needs.

We have several UPS Stores in town, but this is by far our favorite! Great Staff, Extremely Helpful, package our items with care & precision! And always help us to get the best price for our needs. Couldn't ask for a friendlier place to do our shipping.

This is the ideal spot for Amazon returns. They are clearly handling way more than the average store and they do it with a smile.

I had 4 returns for Amazon. 3 were just scan and go. 1 was print and ship. They simply said 1 buck to print and 5 for a box good? Great! Said I. In and out in less than a minute.

Will continue to come back here for always.

Amazing services and very cooperative team working hard to give the best possible outcomes.

Kathy and her husband are amazing! They picked up the product from the residence and mailed the items. They were so good at making the packages and made sure we received on time and safe. Great customer service and the best UPS in town with the best prices!!

This service at this store is the best ever . Kathy and Mark know how to treat you and always make you feel like your really important.

I have had bad service in other ups stores where you walk in and the associates don’t even look up to welcome you or ask may I help you.

That never happens in Mark and Kathy’s store. Their store should be the standard for all ups store service .

You can’t ask for any better service than what I have always experienced there .

Thank you
Tamyra Valentine

Very humble staff, I recommend to everyone to visit this store.

I have lived in Simi Valley for 39yrs and this UPS store is the BEST.. Always friendly and helpful..the hours and days they are open are perfect for people that work during the day..and open sunday!! no need to go any other place!!!

Used this UPS Store to ship an art piece. The framed art piece was odd shaped, 60" wide by 18" tall. The people at this UPS Store packed it very safe for its journey to Illinois. I will use this UPS Store for all my future shipping needs. The customer service is fast, friendly and professional.

Had to get a package to my family on the other side of the country by Christmas eve with only 2 days to spare. Kathy was very helpful in making sure I got the best price available and even helped with the AAA discount. Great service and will use again. Peace out post office!

This review is long over due. With that said I have to say the owners of this store go above and beyond for their customers. Mark and Kathy take the time to get to know the people that walk in, and if that isn't excellent customer service I don't know what is. They tailor the needs of each individual and have always been friendly and kind. Thank you for all that you do!

Mark is awesome! Always friendly and always convenience. They will go out of their way to notify you about packages if you haven't swung by in a few days. Helps me especially since sometimes I don't get the notification of a packaged delivered.

The nicest employees in town. Will help in anyway possible .

These peoples; this couple instantly became a member of our family stretched from Simi to East County San Diego and Ridgetop, TN. Their smile and friendliness and making sure the packages 📦 are received on time and safe!! Thank you two so much. Stay safe!!