Don's Appliance Robinson Experience Center

I can't say enough about Don's Appliances. My old refrigerator went right before Christmas and they were here before 8 AM the day after Christmas to put my new refrigerator in. The two installers that they sent were professional, friendly and extremely knowledgeable. They performed a flawless installation in under two hours, an installation that normally would take a half of a day. They were extremely thorough and cleaned everything up before they left. This is a first class organization from the top down. I have worked with them for almost 20 years and they have never let me down. In a day and age where poor service is the norm, Don's Appliances is a refreshing bright spot in an otherwise mediocre at best service industry. I would recommend Don's 100 times over.

If you're looking for appliances, look no further than this experience! The service at Don's Appliances is unlike any other. From the moment you walk in, you can feel the warmth and genuine care that comes from being a family-owned business.

First and foremost, the selection here is incredible. They carry a wide range of top-notch appliances, and I was pleasantly surprised to find all the latest models and brands I was looking for. Whether it's a sleek refrigerator, a state-of-the-art dishwasher, or a luxury steam tower, they have it all.

What truly sets this place apart, though, is the exceptional customer service. The family that owns and runs the store goes above and beyond to make you feel like part of their extended family. They take the time to understand your needs, answer all your questions, and provide expert advice without any pressure to buy. They're honest, trustworthy, and genuinely passionate about what they do.

Moreover, their prices are competitive with the big box retailers, and they offer fantastic deals and promotions. It's evident that they prioritize customer satisfaction over everything else. They even helped me find the perfect appliance within my budget, which I greatly appreciated.

The delivery and installation process was within days of my order for a new dishwasher with a seamless transaction. The delivery team was efficient and professional. They made sure everything was set up and working perfectly before they left.

But what truly makes this place special is the sense of community. You're not just another customer here; you're part of their family. They remember your name, and they genuinely care about your experience. It's a rare and refreshing feeling in today's retail world.

I can't recommend Don's Appliances enough. If you want a personalized, stress-free shopping experience, a fantastic selection of appliances, and the comfort of knowing you're supporting a local family business, this is the place to go. I'll be a customer for life, and I'll be spreading the word about this experience to all my friends and family!

Thank you, Don's Appliances, for making appliance shopping an enjoyable and memorable experience. Keep up the excellent work!

My new refrigerator was delivered today an hour earlier than expected ! Guillermo and associate were very prompt and courteous! They removed my old refrigerator and replaced it with minutes and it looks wonderful! Thank you Don's Appliances!!!

Jonny and his helper, were very nice, helpful , Courtesy, very quick as well. Took great care while moving stuff in n out, cleaned up and took out any of the refrigerator wrapping and stuff. 2 of nicest n most professional guys I’ve seen in ages. Also 2 just happy n helpful people.

I could not be more pleased with the purchasing assistance and initiation of the installation process, including help with assigning an experienced crew for delivery. Thank you very much.
Also, I want to express my gratitude to Victor and his assistant for their professionalism, imagination and persistence with the delivery and installation of my new appliances to the second floor of my home. They also connected the appliances, cleaned everything up, and were very pleasant to work with.
Again, thanks for your assistance in this complicated process.
Sincerely,
Jim Green

Nice guys. Contact was through text which was great and the delivery team was in and out knew what they were doing.. I worked at an appliance delivery place so I have a better idea of how deliveries should be... but definitely 5 stars and would recommend!! Thank you!!

Don's Appliance is synonymous with Pittsburgh, Service and History. They even outlived Sears. Quality Sales and MGMT., Logistics and Installation.I could not have been happier. And they truly delivered on all counts. Don't second guess this choice, you deserve the Best. To the entire team, Thank. You. Great refrigerator and freezer. Only my X Wife is colder.

I would highly recommend Don's Appliance after my experience with them in the purchase of my new refrigerator. After initially ordering the refrigerator with a "big box" store, only to find that delivery would be 2-1/2 wks out, then the next day being told that it would be an additional 3 weeks. I cancelled the order and called Don's, and was lucky enough to have spoken with Zach Culley from the Upper St.Clair office. Zach was highly knowledgeable, professional and responsive. My refrigerator was delivered the next day. Unfortunately, when it was delivered, because I had the handle moved to the right side, it was delivered with a "puncture" hole at the top left of the freezer. I emailed Zach, who responded immediately, telling me that they had forgotten to put the "whirlpool logo" on when they moved the handle, and he set up a time for a technician to come to remedy the situation. Don's Appliance is lucky to have Zach work for them, and I was lucky to have the opportunity to work with him. He was amazing!!

Thank You Don's!
My husband had emergency surgery and while he was in the hospital, our washer decided to stop working.
Once my husband was discharged, we headed to Don's Appliance for a new washer. Bob (our sales rep and angel for the day) made it easy peasy for us and scheduled our delivery for the next available business day.
With Don's get communication, we were ready for when Guillermo and his team arrived. Guillermo and his team are TOP NOTCH!!!
Thank you making our experience extra easy.
Thank you Bob, Guillermo and the entire team at Don's Appliances for this very pleasant experience.
Sincerely,
Mary Lou

Drivers were very friendly. They worked quick and cautiously in the house. Thank you for the great customer service.

6/23/2023
Couple days after the delivery, the refrigerator will not work to get cold. I was advised that the drivers were not really careful with the refrigerator when unloading it from the truck. Now all of the food we had is in the trash. Also waiting for a call back to see what happens next.

6/24/2023
I called Don's Appliances yesterday and without any issue or trouble they scheduled an exchange for this morning. So the drivers today were different guys and friendly. This unit was brand new this time out of the box. The driver said that the new fridge door was dented and used the door from the previous one. So I want to thank Don's Appliances for taken care of us. I will recommend to friends and family and even co-workers.

Don's did a great job for me. My washer broke Friday night, went in Saturday morning to the Robinson store and the new washer and dryer was delivered Sunday morning. Sales experience with Bob was friendly and quick, I had to be somewhere, and very easy. Delivery team was friendly, professional and did an amazing job. Hate having to buy new appliances but Don's made the process simple. I highly recommend Don's

Outstanding service before and after the sale. Everyone involved is friendly and helpful. Their communication during the delivery process is the best I’ve ever experienced. I can’t articulate enough how stress free it is working with them. On top of that, they have great brands at competitive prices.

This review sounds like a commercial, but it’s all true. I highly recommend Don’s to anyone shopping for appliances.

I've been using Don's Appliances for years now and they are amazing. We own a property management company and are in need of a good, reliable and affordable company. They fit the bill in all categories! In this particular case, my client saw a "Black Friday" special and asked me if my guys could match the price. Not only did Jeffrey match it, he beat it with a complete install and items needed for the install.

I can't say enough good things about these guys, local, reliable and very reasonable.

Second time around turned out great. The two guys that were here this morning did wonderful. These guys brought everything they needed to do the job as the first installers failed to do. They were not in a hurry to finish taped the duct work back up.. outstanding.. but I am very pleased with these two men you sent to instal the microwave.. well done guys you are welcome back anytime. Just wished they were the guys when I had the first microwave installed.. great job. Very satisfied. I would have a gave them a 10 but 5 was the highest.. thank you guys.

Our salesman , Greg, was very knowledgeable and helpful in answering all of our questions about which product we wanted. Delivery was on time and the APP allowed us to follow and see where our product was. Delivery guys were awesome and installation went very well. So far the oven looks good, can't wait to try it out.

Don’s is always great. Delivery team on my washer and dryer defied all expectations.

They removed their shoes immediately when they arrived.

Not a scratch or scuff on any of my walls.

Very polite.

Made sure everything was perfect.

👏🏼

I was so pleased with my refrigerator and my delivery drivers! They communicated very well, alerted me of their arrival time and we're professional and very polite. They got the job done cleaned up and we're on their way and that is always a plus..

Purchased a freezer on Wednesday, it was delivered on Saturday no charge. They offered haul-away if I was replacing an item as well. The delivery crew was amazing, driving through a snow storm and shoveling the road to ensure they could deliver the freezer. I tried to cancel that day due to my street being on a steep hill and worried their truck would not be able to make it safely but they still completed the delivery within the window. I will purchase from Don's moving forward.

Our dishwasher died just before a large family gathering at our house. We were amazed that Don's was able to provide us with next day delivery and installation on a new one. The entire process was painless from sales through delivery and installation. Great job. Special thanks to Greg at the Baum Blvd. store.

I needed a stove for one of my rental units. I told Jeff over the phone what I was looking for and the price range. He sent me 3 options. I picked one. It was beautiful, more than I thought I was going to get with the price range and it was delivered in 2 days! The delivery guys were great too! Thank you so much.