Advance Auto Parts

Hi! I just stopped in on New Years Eve and I needed a brake light, the nice gentleman let me borrow a screwdriver and confirmed I changed it out correctly for me! I was stressed because this was the only place open, and it was close to closing time, and I didn't catch this man's name but I just wanted to commend him for his excellent customer service and going above and beyond for me! Happy New year :)

Was a very quick and painless experience here, Nadine promptly greeted me, helped me find the exact part I needed and really went above and beyond. Thank you Nadine!

Using the app & having it remember your vehicles makes shopping for parts & supplies super easy. I also take advantage of buying online and picking up in store. There's almost always a discount available online/on the app and it makes shopping so simple. Plus you get perks. Highly recommend!

Friendly staff and had what I needed plus installed it

Never had a bad experience here staff is very kind and helpful. Usually have a lot of parts in stock so it’s not hard to get what you need. Would recommend here over other auto parts places in Penfield.

I received outstanding customer service from John regarding a battery issue. I have been treated well here over the last 30+ years. However, John was especially helpful with resolving my problem. Advance Auto will continue to be my go-to place for auto parts and great customer service.

We had a dead battery.
They came out to the car and checked to make sure it was not working. He then proceeded to put in a new battery. Very nice young man and totally knew what he was doing. Thanks for the great service.

Went in today for a car battery. Nadine proceeded to discuss the topic at length, recommending their most expensive AGM batteries (and some quick research on the side told me this was a good recommendation), but also listing off alternate sources for batteries if I was really looking for something on the cheap. No joke, she is one of the most pleasant customer service reps I've ever spoken to at any business.

I was in dire need of washer fluid in the winter, completely out with salt buildup on my windshield, and I swung into their store and there was a guy seemingly waiting for me who oddly knew exactly what I was looking for? I was in and out in two minutes, which was great because I was late to my job. They also replace my windshield wipers whenever I need it and they've never complained even when it was terrible weather outside. Great customer service.

Staff are always very helpful and friendly. Always have what I need or can help me get it.

I went in last week to get wiper blades and had no idea what I was looking for. I asked Sasha if there was a catalog where I could find the size info I needed and she said there wasn't, but she offered to pull it up on her screen. With sizes in hand, I selected what I thought was a reasonable option. When I went to purchase them, Sasha kindly suggested they might not be the best choice and that for the same price I could get a brand that seemed much more effective and had better reviews. I then asked if they were easy to replace (the package obscured the mechanism) and she said she would be glad to replace them for me. Not only am I very grateful for Sasha's advice and the extra effort to replace the blades for me, but they've turned out to be the best wipers I've used yet on my car. Sasha's a keeper!

They are very (really, VERY) helpful and knowledgeable. I strongly recommend this store. I went there to buy a battery. The person diagnosed the problem as not the battery, so he didn't get to sell me one, But he was still helpful, spent a lot of time checking out the car, thought it might be the starter. The car was dead at that time so I was towed to a shop where it turn out to be the starter.

I will certainly be going back next time I need a car part.

I walked into store this morning, immediately greeting with a hello & welcome by store manager. Very pleasant experience. Helped me with my auto parts needs. Definitely my store of choice.

Great customer service

Great knowledgeable service, fair pricing, everything you can think of car!!

Jeff took the time to go over and above and helped me save a few bucks in the process. I don't often need stuff for my cars, but when I do I always come to this Penfield store because they are very helpful. Nice job!

Had an exceptional service experience with Sasha. She was such a huge help and didn’t give up while helping with my Subaru headlight change!!! Thank you, Sasha.

Nice person at the counter, UPS drop off point. Which I was there to do.

Staff is friendly and knowledgeable. Good selection of items. Right next door to a liquor store which comes in handy when you're there for a lot of parts for a project 😉

Very kind knowledgeable staff who helped meet my needs. Very impressed. I just moved here from Idaho and so glad I did.