Fiesta Mart #69

I attempted to post the below statement on September 26, 2023 regarding an adverse experience at Fiesta but it didn't post. However, considering a subsequent adverse event that transpired today (October 2, 2023), I am reposting and will be adding additional comment in this post or a subsequent post.

(Original Post)
FIVE STARS FOR THE STORE MANAGER, BUT ZERO STARS FOR THE SECURITY GUARD!

I was getting my car fixed at the Firestone (across the street from Fiesta) and I brought my bike with me to ride to Planet Finess to workout. I stopped at Fiesta to get a Gatorade to drink with clear backpack where the inside contents are clearly visible. As I walked in, I contacted security and stated that I wanted to get a Gatorade and asked if I can take my bag with me or can I leave it up front by the cashier. The security guard (who was a female) said "No" you can't bring backpacks in here🤔,....but here's the kicker! Another customer walked in with a backpack along with a baby, but the security guard didn't say anything to her. I questioned the security guard and asked why is she allowed to come in with a backpack and I'm not. The security guard responded by saying "I don't speak English"; however, she had just stated that I could not come in with a back pack in English🤔. Afterwards, she stated (in English), that the lady had a baby so she can come in with a backpack🤔. (Note: But wait, I thought that she couldnt speak Engish 🤔!)

I asked for manager and the store manager came and greeted me with outsanding professionalism! I instantly felt like a star! This gentleman is real deal and employed common sense rather than potential discriminatory practices. We talked for roughly 30 minutes about a variety of things, but to make long story short, I was able to purchase my drink and move on.

I've shopped at this location for a long time and it has come a long ways. The new store manager is the real deal and a great addition to the store and the wider community. As a community activist, public official, retired veteran, etc..., It is nice to know that this store has such outstanding leadership at the helm! I'm not sure how they're gonna resolve the issue with the security guard, but I trust that something will be done considering the promises made by the manager.

Update: (Fast forward to today October 1, 2023).

I was on my way to Planet Fitness to workout. I stopped by Fiesta to purchase an energy drink and a PowerAide. As I walked through the door I saw the same female security guard talking to another employee. I ignored her and went to find an energy drink and a Power Aide drink. After locating the Power Aide drink, (in the back of the store), I noticed the security guard near my vicinity (by the coinstar). I ignored her and got in line (which was long) to pay for my items. As I looked to my left I noticed the same lady that the security guard was talking to originallt constantly staring at me. I ignored it, but as looked to my left, the security guard had moved about 10 feet from me and was staring in my direction too. At first, I ignored it, but after a while I became annoyed and frowned my face at her and stated "why are staring at me". A few minutes later, the outstanding store manager opened up another register (#4), so I darted to that register. As soon as I went to register #4, the security guard repositioned herself from where she was to a position (where I assume) she could see me. As I paid for my stuff and walked out, the security guard was having a discussion with the same lady that she was talking to initially. Both were starring at me and talking, which made me feel uncomfortable and unwelcolmed. To document the incident, I pulled out my phone and took a picture of them as I walked out the door.

Comments:
I'm not sure what is going on at this location, but this is the second time within a week that I feel that I've been unjustly targetted and profiled. This behavior is dangerous because of the potential civil implications. (Note: The picture was blurred to protect and respect the two ladies' privacy).

This Fiesta is the best grocery store around. Fresh food and great prices This location is great. Usually has full stock, and quickly refills the shelves. It gets very busy, but there are times when its not. Thank you

I love this place. They always have everything I need. And all the employees are always so professional and caring, sweet and courteous. This Store is also very clean. Love there prices too!!!! I will always keep coming back 😊❤❤❤❤

I find Fiesta Mart to be one of the best places to buy live crawfish every season! They have live blue crab all year long, and the absolute BEST salmon. They descale and debone it for you for free. Also, a good place to find healthy and fresh fruits and vegetables.

Every time I go into Fiesta Mart, I'm greeted warmly and with the biggest smiles. 🙂 I'm always able to find exactly what I'm looking for. Today I went in looking for Cranberry Sauce and I literally just walked in and spotted it on the outside shelves and was able to get to the register to be rang up quickly! I'm really impressed with the new customer service and customer care! I would definitely recommend this store!

The cashiers are the sweetest people ever. I've been here multiple times to grab some groceries and have never had a bad experience.

I just discovered this place and love it. It reminds me of the grocery store my mom shopped in. I found my new home. Bye bye Walmart.

In, out, friendly, easy to locate items, and lines were short with help on hand. Decent prices!

This store is clean and well stocked. Mentionable is the live catfish blue crab and other fish. They have a fresh seafood market as well. Prices for meats is fair. I especially like the variety and freshness. Overall some prices for canned items cookies seasonings etc. are slightly higher than other grocers.

It has all the Mexican/ South American food you can ask for! Their fish selection is incredible- they even had swordfish steaks! I will be shopping here in the future.

Good food fresh fruit and veggies pig feet and small meats etc

Love this place. If you can’t find it at Walmart look here. Shop Local!!

Great place to buy cheap veggies and meat, but always check the price on the package of meat or else you will pick up the higher priced cuts. If the price is on it, then thats what you will pay regardless of who tells you it's ok.

Great employees always helpful and kind

They have such a variety of things to choose from

I love your store!
It's clean...
The cashiers up front could show more customer service.
We all have a choice to go to other stores, your employees will determine that you us.
Y.A.
Aledo

They are a little high on some things but the staff there are great. Anytime I've needed help I've never had to search far. Also the manager I believe actually walked by joked with my kids a bit and asked how we were doing and if we needed help. That has never happen to me at a grocery store... Soo with that being said 5star..

Best produce for this side of town. They sell many of the same packaged goods as Sprouts but for a lower price.

Produce prices are better than sprouts. Not the prettiest store and in an older building. Lower overhead. Very culturally diverse consumers.

This store is for real people who want quality food that is affordable, and who don't feel the need to "be seen" shopping at a higher priced store.

This place did a good job fixing my watch very good customer service from MD I highly recommended this place if you wanna get your watch fixed or for phone products

Granted they have no deli with hot food.