AT&T Store

Nathanial’s and Jay were amazing! Attentive to all our needs and in a timely manner. We will not use any other location other than the Vestal one because of Nathanial's expertise and friendly demeanor! Great staff! Everyone was extremely helpful and friendly vibe all around! Ty

This was the best AT&T experience ever!! The team of associates worked very hard at greeting everyone and very clear about wait time. I will go back to the vestal ny store for all my needs.

I love Anna! She always takes great care of us!

I came to this store near GMC to get my phone from my moms name to mine. Plus I work for Lourdes. So they set me up with a diff plan. I think Kyle was his name. Kyle and exavier helped me out a lot. They were really helpful and super knowledgeable, and patient w me. They answered all my questions. Amazing place and great ppl. Also went to the other AT&T bc I was impatient and wanted my Apple Watch. The lady who helped me there was wonderful as well. Thank you to everyone at both places. You guys are amazing

Everyone was so nice and very eager to help. Jason and another associate went above and beyond to help me even though I was the last customer for the day!

The manager is so kind and helpful. Every time I go in to pay my bill, she gets it taken care of in a quick & friendly manner. I really appreciate her demeanor toward myself and others, including her coworkers. Everyone in this store has always been super helpful and kind. ❤

People leaving one-star reviews are the type of customer that likely do not read what they sign, listen to what they’re told, or pay attention to what time the store closes. Some people love any excuse to complain when they’re upset, or to blame their low IQ on, but this store is definitely not a valid reason to be so negative. I hope the Karen’s find a way to get their help online instead of in-store, the only bad part of the experience here is having to deal with one of them giving the employees an undeserved hard time.

We have had to come to at&t over the years many times. We always have a great experience here. Store manager Stacia was patient, kind and so knowledgeable!

Went to the store to port service. The associate, Adam B, helped me with excellent service. He went above and beyond in getting me even better service than what I walked in for. His patience and skill in listening to my request and then providing a better service was beyond expectations. The wait was expected these days. He also checked in other customers and explained they would help as soon as available. It was a busy Saturday, each associate provided excellent service. Well done AT&T!

I stopped in a few days before and they were very busy. A female employee, sorry I didn’t get her name, left her customer to see if there was something hung she could help me with. I am as looking for a mobile hotspot. She explained a few things because it was a timely matter.she suggested a few other places to look for the hotspot!

I returned yesterday b cause it seems a hot spot is nearly impossible to find locally. So I came back to your store because of the kindness she showed.

I worked with Michael M this time and he worked hard. He understood my n Ed for this tool and he not only found my need but he went above and beyond my hopes. Got a great deal and amazing service. Thank you both for you work.

There were only two employees working, the store manager and his assistant manager, Justin Sherman. With a crowded store of 8 customers signed in awaiting assistance, the managers both seemed to treat everyone with patience, kindness and helpfulness. I was the last customer and needed to switch over as a new customer (which is a time consuming process). Justin was very helpful, knowledgeable and patient, even though I kept him about 45 minutes after closing. I appreciated the professionalism and efficiency that Justin demonstrated throughout my interactions with him as a new customer. Thanks!

Even though there was a long wait (what cell phone store doesn’t?), the two men working were wonderful. As I waited I watched one of the managers work with an older gentleman who continually grumbled about the wait time and other factors that were clearly not the managers fault. He handled the older gentleman’s comments with truth and respect, without seeming frustrated (at what was clearly a frustrating conversation). I appreciated seeing that. When it was our turn (10 minutes before closing), the assistant manager, Justin Sherman helped us switch our accounts over from Verizon. He was super knowledgeable, as efficient as possible, pleasant, and kind. Even though he needed to stay about an hour past closing to help us finish our transaction, he didn’t make us feel rushed. In a world where so many times customer service is lacking (especially with burnt out workers who are making up for people not working), these two managers stuck out to me as exemplary models of what any business would like to represent their company. Well done and thank you!

I was sent to the store because the online order system didn't like my order. What should have been a simple port request turned into a nightmare.

Kudos to Mike, Jorge, & Justin for getting everything right and working, ensuring I didn't lose my phone numbers. Yes, it took 3 trips and about 7.5 hours all together. Yes, the place is swamped with customers and the phone rings a lot. If you're a customer or want to become one, make an appointment, because walk-in service is hard to accommodate when so many people do not want to work. These guys worked hard for me and I saw them do the same for others who patiently waited.

Absolutely over the top service. We were Canadians looking for international service. Kim and Jordan took very very good care of us and gave us an amazing pkg.
We were acknowledged when we arrived and served shortly after.
Very nice atmosphere with friendly staff and other customers

I had two dealings with two different agents in the past week or so and they were both super professional, knowledgeable, and we were in and out of the store quick in both cases. I think this is the best local AT&T store!

I was a loyal customer for over 10 years. I recently did the upgrade trade-in offer at an at&t in 3108 vestal NY. Luis Calvo who helped me was very kind and friendly. I had a great service from him. I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T to anyone who is shopping around for the best phone company to go with. I plan to stay with AT&T as long as the service I'm receiving continues to be great with no issues.

My husband and I decided to upgrade our phones and stopped at store on Vestal Parkway East. We were in a bit of a time crunch and didn't think we could do it. But ,Stacia made it happen and was PHENOMENAL!!
Fast Foward a few months to yesterday. My mother has been added to our plan and needed help transferring. I called store and as I expected,Stacia was ready and able to assist my Mother and had her come right in.
I hope that Stacia is recognized for her SUPERB Work!!

Dustin was very helpful and knowledgeable. He answered all our questions and was very patient with us. We had a problem and he helped us fix it. He was very professional and I would send family and friends to get their service there too.

My AT & T representative was Daryl Croft. He was wonderful. I went in for a free service and he took the time to transfer data from my old phone to a newer phone that my friend gave me. He was very knowledgeable and made sure I knew how to use the new phone. I saw a lot of negative reviews on here so I decided to include my positive one. He was awesome, and I was greeted as soon as I walked in the door and put on the "list". I waited less than 10 minutes before Daryl was able to help me. Everyone was very efficient and friendly and helping other customers as they came in. I would recommend this store.

I just came back from the store. WOW....what a relief. After 2 years of unsuccessful attempts trying to transfer my account, was Dillon (the AT&T sales consultant) able to transfer my account. Thanks Dillon. I had given umpteen tries calling the AT&T 1-800 number and it was just impossible to get it done. Most of the contact center agents do not know the process and just in a hurry to close the call. Dillon was patient to hear my whole story and took a very methodical step by step approach to solve the problem one at a time, acknowledging the limitations of the customer management software in the backend. This might be the only reason I would stick back with AT&T for some more time to come. Service matters.

Service was great. Ana was our representative and she was knowledgeable friendly and very efficient. I would highly recommend her to friends and family.