The UPS Store

I had 2 packages shipped off today and initially I was very concerned about the price of one and Nick did everything he could to make sure the price was as fair as he could get it, down to figuring out a different less expensive boxing situation for me. Hamil was helpful with taking apart and repackaging the items, and he spent a lot of time doing what he could to reduce the price prior to Nick stepping in. It was very evident that both of their priorities were their customer service. Nicholas was not a part of my transaction but he was very kind when speaking with me, and I appreciated his professionalism. (I hope I am not getting the Nicks mixed up). The 3 of them were great and did everything they could within reason to make sure I walked away happy.

My experience at the UPS Store in Mission Grove has always been a nice one. The owner and the staff have always been helpful. They greet you when you enter and tell you to have a nice day when you leave.

Everyone at the store is always very friendly, patient, knowledgeable, and professional. I love going to the store and use it a lot.

The staff is always friendly and efficient. I drive out of my way to come to this location. Other stores are closer, but not as customer friendly.

Went to this UPS store to mail a Manila envelope on 10/24. The guy quoted me different prices depending on arrival date, I chose the cheapest which when he rang it up was $31 and change deliver guaranteed by the following Monday/Tuesday plus a request for signature. He gets label ready puts it on envelope then he tells me that in order for it to be more “secure” I should put it in a hard envelope which they sell. I ask price, he tells me $2.99 so I agree. I see him take a measurement. He finishes transaction and now the shipping charges are $41 and change plus 3.39 for the envelope. He FAILED to mention that if I used their envelope the shipping would be $10 more. I also had a Halloween card with stamps already on it going to Vista (normally it takes a few days for mail) he asked if I wanted add priority cuz it might not make it by Halloween. I told him it was no big deal if it got there by Halloween ( it was ONLY a card). Obviously this guy is out to make money instead of customer satisfaction. I normally go to UPS store in town center but this was on my way home. Beware of employees trying to get you to purchase more then you need!! I should have called him out on it but I was in a hurry and didn’t want to start an argument or have something occur to my package. It’s sad that some
Employees at that store put a few bucks over repeat business☹

11/1: received call from Nick owner of store. We discussed transition and he did explain that the original $31 and change was for shipping alone however I did request a signature which the associate forgot to add to the price he quoted me. When he went to complete the transaction he then added the signature cost but he failed to then explain to me why the price went up from what we discussed. Regarding the extra postage on Halloween card they are trained to make customers aware it can take up to 7 days for delivery, I assume employee wanted to go the extra mile by offering priority mail. Nick did offer to make things right but I told him it was ok; the fact that Nick made a point to call and make sure he explained charges and assured me he would do extra training with this employee is more than enough. There are businesses that wouldn’t care about a bad review so this shows the owner of this store DOES care about customers. Thank you Nick for the call truly appreciate your time and offer.

Himal! He was awesome! So patient, extremely helpful and answered all my questions.

Odelia was friendly, efficient and took care of all my needs today. Much appreciated!!

I’m convinced the bad review are Karen’s because I have had only wonderful experience Time and time again with this location and staff . I go there quite a lot for Amazon & shien returns, shipping packages ect and I never had issues . No packages have ever been damaged or lost and the staff is always extremely polite, respectful and professional.

Very good customer service, professional,
very safe

Most friendly, efficient, knowledgeable, and customer oriented staff

Beyond Excellent customer service from all levels of the staff. Friendly and always professional as well. Although I've never experienced any problems here, I did see the main guy go above and beyond the call to aid a customer who seemed displeased. Not only did he resolve the problem, he did it happily and that customer left his business satisfied and thankful.

You guys rock! I wish you ran half the places I frequent that provide sub-par service!

I’m not the kind of person to write reviews, but my experience was so great I wanted to let people know. This store has great customer service! Workers were very welcoming and kind. The atmosphere inside is super relaxed and professional. Needless to say, I would 100% come back to this location!

I had a mailbox here and I still come back for other services. I loved the discounts and reasonable prices. ....they educate you on what the best way to ship your parcel. Asking the right questions (common sense) helps you to make best buy.

Great customer service.

The convenience and the helpfulness of all the employees.

The employees who work at this location are the best!! Always helpful, courteous and happy! They’re never too busy to be friendly, they remember everyone’s name. I can’t say enough about this UPS store!

Every time I walk in to drop off I receive top notch customer service. Both Enrique & Neal are courteous & knowledgeable . 5 Star service every time

Location, friendly and professional service.

They are so friendly and extremely helpful- not to mention prices are reasonable... for shipping and services. In-store items (pens, envelops etc.) better off purchasing elsewhere.

Great service and convenience