The UPS Store

Alex was extremely helpful and pleasant to speak with. Alex answered all questions and for the unique and unusual questions I had, he did not gaslight me, on the one or two items he didn’t know, Alex stated he didn’t know but would find out and he called me back like he said he would. I appreciated that. As my Wife says, I’m a difficult customer but Alex satisfied my requests and got me the answers I needed.
I’ll be doing business here again. Great job Alex M.! 👍

Brian and Alex at the Chelmsford store are fabulous! They are knowledgeable,helpful and friendly. They go out of their way to assist you and make sure you have a positive experience. I recommend the store to everyone because I always know they will make things go smoothly

I came in with an extremely damaged box that seemed to beyond saving, but they were patient with me worked with me. We even laughed about it. They were great assistance, and I would recommend this store for anybody who’s looking to ship out anything and is having a rough time or may need the proper help. Laura and Sophany at the Chelmsord UPS storeat 119 Drum Hill Rd. Were AMAZING!

I’m usually too anxious to go to any sort of postal office, but the man that helped me today was very sweet! i was in and out in a minute and made me comfortable by asking about how i was in an irish accent! i was very comfortable and will probably come again :)

Amazing customer service! Laura helped me out by re-printing the label with the correct dimensions as well as providing me with a recycled box to fit two of my packages that had the same return label number.

Laura and Alex are always so helpful. I can tell they really enjoy working here.

Let me just describe the person that help me very very helpful very courteous very knowledgeable this person is her name is Laura thank you very much for all the assistance that she gave me and trying to send out a couple of packages I appreciate the all the work that she's done

This UPS store has the best customer service I’ve experienced in any store in a long time! It’s hard to find a sense of humor in such a high-stress, busy environment when people don’t necessarily know all the “rules” of returns. They have a smile and a personality and do a great job!

It was my first time mailing something and the person at the counter was very helpful and I managed to do everything without any problems.

I’m sad to say I don’t have her name but the blonde woman with short hair is so kind and helpful. I have been to the store two separate times and had her assisting me and she is pleasant and goes above and beyond with assisting customers. Always busy, but she flies through the line as well.

I feel as though she may be a manager, because when she was working, the other employees were also happy and pleasant. She’s definitely a leader and makes the store Pleasant Place.

I have enjoyed doing business at this UPS Store 3358 for over 15 years. The staff is phenomenal and extremely helpful. They always go out or their way and give me their 110%. My packages have been safely delivered. The store reps have saved me a ton of money on shipping costs. They have my special order photocopies done on time. They have helped me time and again with notary services and my mail box needs. Thank you so much !!!

I love this UPS Store! Why? Because although I think I'm closer to the actual UPS facility on Brick Kiln Road, I have not had good luck there. On the other hand, this UPS Store at Drum Hill has always come through for me. Friendly, efficient, and helpful, too! Sometimes the line of customers is a bit long, but my experience is that the line moves pretty quickly. And just maybe, the queue is long here because other people have had an unsatisfactory experience elsewhere and rely on this location to get their package to where it needs to be.

Not sure why people are complaining about this location. I both dropped off an Amazon return and shipped out a package at the same time. They were quick and friendly.

I had a fantastic experience here. In spite of the busy holiday season, the staff were friendly, helpful, and funny.

Good packaging options for shipping. Staff are helpful and friendly.

The employees at this facility should know they give a positive response on a day to day job.

I've always had positive experiences at this location for both personal and professional shipping purposes. Ethan was a great help during my most recent transaction, and was able to answer my questions and provide guidance for what services would work best in this instance. Would absolutely return to again.

Great service and the employees are extremely nice and helpful! One even helped me bring in a heavy package from my car and into the store. They were all so patient and willing to help. Super friendly. Would recommend to everyone!

Best UPS Spot for drop offs I use them all the time good group of people
Big guy
With the beard is my dude. They get you in and out.
Highly recommended

I typically use this store to box and ship my packages. Today I went in and was taken care of by Alex who not only processed my transaction efficiently and in a friendly manner, but also gave me good advice on how to ship on the future. Even though there us a UPS Store closer to where I live, I'll keep coming back to this location !