Walgreens

Update: I came by 1/09/24 I believe the date was (it is the 14th now) and I was there 39 minutes before they opened and stayed til about 9:10ish. I had to go to work.
I hope the pharmacist is OK. The techs and others there were wondering where they were but we had a BAD storm that morning and the road was partially flooded on Dupree Rd on my way to Walgreens.
I hope everyone is ok and didn't get hurt that morning. Arrive alive y'all.

Update: December 20th 2023

I tried to get my prescription filled Thursday last week but they did not have it because of the Nationwide shortage. I went to approximately 8 other pharmacies and they are having the same issue so I gave it a few days, went back and I was able to get my prescription filled.
Even though I waited 6 days before I checked to see if they were able to get the medication back in stock I feel very blessed that I was able to get on a waiting list and received my medication promptly which surprised me!

I appreciate and see the hard work that the pharmacist and pharmacy technicians put in behind the scenes.

It makes me sad that customers can be so rude to them for things that are completely out of their control like not having a medication physically in the building.
All of us need a prescription filled or need counseling for a medication clearly that's why all of us went to the pharmacy in the first place.

I work in retail as well and when I tell the client (for example ) I can't find the box that has to display they sent to the store I really truly mean it. I can't produce shipments for my job and they can't produce shipments for their job.
It's rough especially around this time of year due to shipments and all the places trying to get everything delivered before the holidays.

Thank you guys so much for all that you do, merry Christmas, happy holidays and happy new year!

Old review
Towne lake Walgreens has excellent employees. They work like dogs, never stopping to take a breath. The whole operation is visible, so everything they do is obvious. They are always patient and helpful. Yes, sometimes the system gets hung up, but not because they are not trying. They deserve commendations and higher pay, not the abuse they get from so many angry customers. I appreciate what my pharmacy does for me.
They do not deserve to be berated by the public for receiving 100+ prescriptions faxed to them around lunch time because other pharmacies are out and it makes them short or fall behind on the prescriptions for the regular patients at this pharmacy. There are shortages everywhere.
THEY COULD WORK SOMEWHERE ELSE BE THANKFUL THEY SHOWED UP IT'S STRESSFUL TO HAVE LONG LINES IN THE STORE AND LONG LINES IN THE DRIVE-THRU AND BARELY A LUNCH break TO DECOMPRESS.
A customer who isn't an a$$hole that's prescription is sometimes a day late getting filled that can see how overworked they are ~
Mahriah Grosh

Dear Walgreens employees, I don't remember everyone's names but I appreciate you and what you do from FOH to pharmacy.

Jason Vo is the pharmacist at this location, and he's amazing. He went above and beyond for my granddaughter this past weekend, and he didn't have to do anything. So I thank him from the bottom of my heart for helping us get the medicine that she needed through CVS, and not letting it stop him that it was a different store entirely.
Thank you so much for all that you did!

This pharmacy is great! Always friendly, they answer the phone, and they fill my prescriptions promptly. Excellent service. Front of store staff awesome too. I’m very pleased with this store.

Had a great experience with this Walgreens with two great pharmacy technicians and an amazing pharmacist! Thanks for all you do!

Called this Walgreens because the last one I called was extremely rude and unhelpful with vaccine information and hung up on me but this one had a lady who was very nice and informed me about the scheduling rotation schedule so that I can make an appointment for my vaccine :)

The rewards points are too gimmicky. It prints out a coupon that I can't use on my next purchase but I then get points for that and then I get to use a coupon on a third purchase. Just explaining it using voice text is gimmicky. Gross

I come here all the time to fill my prescription because it’s right next to my doctors office. Today they told me it would be 30 minutes to wait on my prescription but it ended up being an hour and a half. 😐
There was also issues today trying to get my good RX discount/no insurance information corrected, even though it’s been the same information for the last two years.

This location’s pharmacy is hit or miss.
Half of the pharmacy employees are great, but after today I’ll be going to a different location from now on.

They need more help in the Pharmacy department or to add a second drive-thru. When they closed the other two locations that were previously Riteaid's and became Walgreen's this location became extremely busy. Worst decision Walgreens ever made by closing the other locations down. They should have at least kept one of the other locations open.

Absolute worst pharmacy service you could ask for.

• Rude
• Inconsiderate
• No structure
• No communication
• Typically closes early without warning
• Delayed prescriptions every month
• Long lines
• Closes window cage in your face mid simple question ( a simple yes or no question ) solely because it turned 1:30pm while asking the question. Absurd, disrespectful, disappointing

2/16/2024 1:28pm in line 1:30pm mid question

Scheduled two appointments for my pregnant wife online to get the RSV vaccine. Both appointments were confirmed online only to find out that they “don’t do vaccines today” after arriving at the store.

Go to a different pharmacy so you don’t waste your time.

Do you really want to come on this store and try to get your medications that are supposed to be pure, non- contaminated... yet they allow people to bring their animals in and sit them on the counter where you check out your prescriptions? Can you say "contaminated health hazard"?!!!😬😯

The first time I came here the person at the drive-thru window obviously needed more training.
I came back 2 weeks later and I sat in the Drive-Thru line for more than 10 minutes I was the only one in line right in front of the window with six people inside nobody even approached me to say I'll be with you in a minute.
I only got help when I actually called The pharmacy from my car while I was in the Drive-Thru Lane.

My experience at Walgreens is not much better than CVS

Went by yesterday with me elderly moms medicine prescription and was told it would be a minimum of 24 hours before they could fill it. This is the only locations my mother has used for years. She needed the medicine asap post surgery. The workers were non empathetic and told me to go to another pharmacy. This is my 2nd bad encounter and tipped my bucket.

The prescription has been delayed. When you try to call to obtain assistance, hold time is ridiculous
No representative comes to phone just keep placing you on hold. Horrible service

Don’t even bother with this pharmacy. They don’t fill your prescriptions and they definitely NEVER answer the phone. The Walgreens on hwy 92 filled the same prescription in ten minutes with no notice.

Wallgreens when I first started to go there they was great I don't know what happened to them but for the last 6 mths they have been alful the tell you one thing then it still ain't ready I have waited 4 hours before and it has been that way every time one time I called my meds in the day before and got down there and it still is not ready

If I could give negative stars I would. Worst customer service. They alert you via text that your prescription is ready and then when you get there they say it’s not and it will be an hour or the next day. Then once you get all the way home they message you again saying it’s ready. This happened over 10 times to me and I switched locations because this specific location is the worst!They also gave me the wrong prescription and I had to drive to a different one to get it when I needed it. They also didn’t refund me, knowing that they gave me the wrong prescription which I could sue over and made me drive all the way back to their store with the receipt and opened prescription( which is illegal) which they asked me to bring back there. My card was on file and they should have been able to process it without me coming back.

Also they don’t know how to process a return with the receipt they ask you to bring back in. It takes 4 people apparently to run a return. I don’t understand how people with degrees to count pills and deal with prescriptions could possibly be so dumb. Awful, awful store. Prob the worst Walgreens I’ve been to ever. Really the worst place I’ve ever been to. Don’t go there unless you want your health to decline and also lose your mind from the stupidity of the employees.