Kroger

The staff at Krogers are wonderful! They cut up with you and will help you out. I absolutely love shopping at either Krogers. Hall Rd and Foothills Mall Dr.

My wife and I use the pickup option every week. We are usually helped by a lady named Heather! She always has a smile on her face and is always a delight to deal with. We got to know her for a while and she would ask about my the family or how my wife was and was always super pleasant. It's not everytime we get her but she always makes it a very enjoyable experience when she is. Congratulations Kroger you guys found a GOLD MINE with Heather and her amazing level of customer service!

Everything we needed in one place, inflation is still high though.

So I go here getting a lift from my Uber, nice guy his name is Gabe, in the need of a dozen glazed donuts. Simple right? So I read the label of the dozen glazed donuts and I'm out the door back to Gabriel to enjoy my purchase.
Next to my surprise I open it up expecting the perfect glaziness of that donut to enter me. But no it's a f%#$ING pretzel. But pretzels are great so f%#$ it, win win amirite?
So I down that salty b%#$@rd but now I'm ready for my sweets. Next up, a F%#$%NG BAGEL. If I'd have known I was getting bagels I'd have gotten cream cheese! I check the box and they're all bagels! And not just bagels but there's only six of them not the dozen like I expect!
Oh well it was on clearance so you can't be too upset, I guess. Either way I'm not too pleased with my experience. But the Uber driver kicked a$$ so 5 stars.

Store is always nice and clean, it's not as big as some Kroger stores but it has everything you need. Most of the staff is kind and helpful.

Great example of how good a krogers can be when they are ran well with good employees.everything looks fresh and well stocked.thers always some discounted groceries that are a steal.best grocery in alcoa by far!!!

This store is really doing better since all the COVID-19 stuff. They finally got some new hires who are invested in their jobs and it shows. The store is clean, all the associates are friendly, and for a smaller store they still have a very wide selection! The meat department is amazing! They have several associates who are very friendly and helpful, and their meat and seafood selection is incredible! I mean they have all the standards but then they also have things like bison, individual cuts of meat that can be trimmed the way you want. On the seafood side fine things like swordfish steaks, jumbo raw shrimp, cooked shrimp, salmon, tilapia.. the list goes on and on! My point is if you do your shopping in Maryville in the Hall Road area you're not going to find better store for groceries than Kroger on Hall Road.

I love being able to order online & pick up later. Saves me time & money. I do realize it doesn't open me up to try new things. Recently I found that when I order online for bananas that you must put exactly HOW MANY bananas you want. I thought they meant bundles of 4 or 5. So I ordered 1 "bundle" & I got 1 banana. Lol Update: Since prices have increased everywhere, I don't use the pickup service as much.

I had made a purchase the day before and had an awesome conversation with the cashier at checkout unfortunately I'd forgotten to use my Kroger card. The next day i returned to see if they could help get the savings back. Gale at guest services so kind and not only refunded the money from savings back to my card but even updated the proper fuel points to be added to my account as well. What an outstanding example of taking great care of your customers and going above and beyond.

Good buyd

Everyone is extremely nice have shopped there since 1990. Couple of questions, why do the deli employees wear the same gloves with multiple orders touching the meats, the equipment, the packaging and on to the next customer. I have seen one young man who changed between orders and also washed his hands. 2nd, several employees wear their masks below their nose and touch their faces, nose etc. I know it is a hassle, it is for me too but sorta defeats the purpose ! Their are many of your employees who are following the guidelines and I really appreciate it. I wish more of the customers would wear them . Thank you for the person who wipes down the carts

Good place to shop for Groceries. Prices are very competitive. Just wish they would open more lanes with humans at the check out. Long wait!

Shopping here is always a good experience!!! Especially today, there was an employee named Tanna. She bagged our groceries in a pefect and thoughtful way. She had a huge smile and was great to talk to. Makes the shopping experience wonderful!!!!!

There are so many good things about this store. I love the people that work there. They are always friendly. I love the new app that provides a shopping list with things that I have ordered in the past and it is in order by aisles. There are lots of digital coupons and they mail you paper coupons for things that you buy on a regular basis. Now they have the "CLiCKLIST" It's wonderful and easy. I love this place.

I had a problem with my pickup date with my medication. It seemed to be a computer issue regarding the date. Tommy, the pharmacist was able to correct the dates, keeping me from having to go without for 2 weeks. I'm disabled and need my medication on time. Tommy went above and beyond with my receipts to correct the problem. A1 Service!!!!! Thank you KROGER pharmacists!!!!!!

Logan was my bagger today and he made my day by taking the time to get me a second cart. Mind you i had my 5 month old son with me crying of course lol that didnt stop him to help and make me feel comfortable cause people stare anyways! he also took the time to walk us out with my 2nd cart of groceries and load ALL my groceries in my car for me while i buckled my son in! HUGE Thank You Logan for your A1 customer service today to make my day a little easier on me today!

Great experience! Loved the variety. The prices were good, friendly & very helpful staff and the bathrooms were very clean! A plus for me! We stopped here on vacation & this store left a great impression on an "out-of-towner." 😉👍

Love the store. I work here stocker nights.love the people very friendly. Also I love working here.

It's small and cozy, especially the parking lot, but I like that - it's easy to quickly get around the store and get what you need. The employees are all friendly and the store is laid out very efficiently in what little space they have.

I enjoy shopping at Kroger on north hall road because of the workers. Most grocery stores have about the same items and products but seeing a familiar face enhances the experience. I've been shopping at this store for 12 years.