The UPS Store

I am editing this review today, 4-11-24 to send a special shout out to Jim McMahon, Manager of the UPS store in Buffalo Grove, IL. My international package seemed to be lost overseas for a few days. Jim had been monitoring my package since the night I dropped it off. He called me with regular updates without me having to call him. He reached out to corporate to investigate and within a day or so my package was found and delivered. It is very rare that an employee or manager of a company calls you before you call them and provide updates on what is happening. Fantastic service. I highly recommend to use the UPS in Buffalo Grove, IL for this exceptional service. 4-3-24 - Thank you to Jeff, Jim and Tony for helping me out on a UPS letter/documents that I had that was going to Caribbean. Best service and made me feel very comfortable that it would deliver. Thank you!

Jim is just one of those humans that is an every day hero.
The extraordinary light brought into life is sometimes brought in the most ordinary of tasks/ways.
Always helpful, always smiling…we need more of him in this world. He’s been there a long time and I hope someone who can give him a raise does so because he is good people.

Great store and courteous service by the employees. Conveniently located in The Grove. Jewel-Osco is next door and good parking space. A few restaurants around. Saturday’s until
2 Pm and Sunday it’s closed.

Wonderful location! Always so easy to take care of all my shipping needs. Jeff is the best!

Every once in a while you have a customer experience that's absolutely exceptional! That's what happened today. Mel, was so helpful, knowledgeable, friendly, excellent in explaining the choices I had for delivery, and was incredibly kind and nice! I so look forward to my next delivery with her to assist me. I hope this message somehow gets to her. Please let her know what an amazing job she's doing!! And how happy and grateful she made a customer. Thank you, Mel!

Just had the best customer service experience at this location today! The customer service was above and beyond. After going to the post office and being treated horribly, coming to this UPS store was the breath of fresh air I needed to turn my day around. :) Thanks for your help with all my packages!

I visit UPS weekly to mail out various packages and this is by far my favorite location. They are quick, efficient, and always pleasant. Jim is not too bad on the eyes either :):)

Jim and Jeff were insanely amazing! This was the best service that I ever got

Super helpful and creative problem solvers. They find options to ship something at a reasonable rate and always have a good vibe in the shop.

I recently visited this UPS Store and had a fantastic experience. The staff was incredibly friendly, always wearing a smile and ready to assist. They were knowledgeable, patient, and provided excellent service. The store was clean, well-organized, and stocked with everything I needed. Highly recommended for all your shipping and packaging needs!

Take your shipping needs here, this store is one of the best UPS locations out there. Jim's guys are great, and their service is rare to find in modern times. They go above and beyond always to help out. They do their jobs incredibly well and know shipping inside and out. Take your packages to the experts and you'll see why I left this review. Thanks Jim for turning this store around BIG time. Buffalo Grove needed you!

We came with a few huge boxes close to their closing time but Mel was so pleasant, helpful & friendly and make everything so quick!! Super efficient and such amazing customer service!!!

I would give this store 10 stars if I could! Best UPS store ever!!! Thanks to Jim, you’re one of the best people I’ve met. Extremely helpful and super cool guy. Thank you for helping me carry all those heavy boxes and helping me sealed them properly. I can’t thank you enough! You’re the best, Jim!!!

Great Service! Very professional on handling my shipping needs! Highly recommend this location!

I had 10 boxes to ship to Houston. I walked in and there was a huge line. Nate was able to service everyone quickly while I waited. He then he showed me how to tape the boxes and went to help other customers. When I was done, he worked patiently but efficiently with me and I was totally satisfied.

Every time I go there to return my Amazon stuff, the guys take care of it right away, print confirmation and good to go! I appreciate their efficiency and friendliness!

The counter staff guys are very friendly,helpful

This is a great ups store with very professional employees. I use this one only for Amazon and other returns. I’ve never had any issues with my returns or regular mail when used this location. Comparing to other stores I can’t say the same. Staff is friendly and polite, they do their work fast every time I use the store so line moves very fast. They are also good at responding questions and advice as needed.

This past Tuesday 5/17 I came in with an Amazon return that turned into a bit of a nightmare matching the 5 items I had and only 2 return codes to scan (codes did not give detail on what they were for exactly). Melvin (I believe that was his name) was so patient with me and helpful in trying to figure out how to return my items properly.

I have a PO Box at this location and my experience at this location has been wonderful!. I ended up having unexpected surgery,followed by unexpected hospital admissions. I received lots of packages, and big boxes all the time. I was in crutches at one point. For a while I wasn't able to pick my packages, UPS was very patient and kept me informed of my packages accumulating. I made stops, when I was having a good day(not so much pain from surgery) The staff, would bring the boxes to my car in addition to my regular mail. They went above and beyond to make sure I was well taken care of! Thank you so much for all your wonderful help!