CVS

I live in Bedford Hills but have switched my pharmacy to this one because they are competent and great communicators. They make great use of the texting system so I'm never making wasted trips for Rxs that aren't ready.

I had such a great experience the other day going to the CVS store in Armonk, NY.
I was lucky enough to come at the right time and find the right person to talk to.
I met the Beauty Consultant, a young lady not only pleasant, but extremely helpful. She gave me the very best advice, in a patient and professional manner.
She had great knowledge of all the different skin products. It was not only interesting, but also extremely helpful to hear all that she had to say about the different creams and their beneficial effects.

I only wish that every CVS was this organized and hassle free. Ashley was so helpful and went out of her way to help me find something (when she wasn’t constantly restocking the shelves for the holidays!).

I’ve always received good advice and help from the pharmacy at this location and in particular from the pharmacist and Stephanie.

The pharmacy is excellent- especially Steph, who is so efficient and knowledgeable.

excellent customer service

This review is long overdue. I am just glad they have a competent senior staff , Stephanie, otherwise I almost miss my important dosage. The male pharmacy tech kept telling me that I don't have my prescription but actually just wasn't trained properly on how to read the system. Stephanie have saved me few times already. The pharmacists look all stressed and overwhelmed. No one picks up the phone when you call . I called my doctor's office and was hoping that they can help but ... their calls were also ignored. This Armonk CVS Pharmacy location wasn't that bad before so not sure what happened. This review pertains only to the pharmacy department.

This morning purchased some items at CVS (450 N Main St, Armonk, NY 10504), to surprise my sister for her birthday after a long drive this morning (have been injured in the past which is work related, trying to exercise my knee/back while driving being more active recently but in pain), then took those items to another store referenced by this CVS location ( 10 S Bedford Rd, Mt Kisco, NY 10549) so that I may be able to get helium for the 6 balloons I have already purchased. I expressed to the store I had no issue driving to another location it’s worth it for my sisters bday surprise, it’s early and I have time. When I get to the other location I explain the story to the cvs employee at the front counter. The employee was very kind to me and wanted to help with the situation. I waited on the side with no shift manager in site to help the employee. I also waited while the employee tried to help me and half a dozen or more guests at this CVS location in Mt.Kisco,NY. I waited patiently while in pain standing there. Shift manager finally noticed me, came to help after I greeted her first, the shift manager then mentions out loud after I told her my story that the shift manager was losing money for her store giving out her air (helium) that the employee wasn’t suppose to do what she was doing. I was astonished from what she said and such attitude! I said I am here for help and I thought CVS brand is about family? I said I’ll take my ballon and go, God bless you. I walked in with 6 balloons in a CVS brown paper bag and I left with only 5 balloons. When I was leaving the store I asked the shift manager are you sure I only have 5 balloons? The shift manager said yes! I hear the employee that was helping me before in the front counter when I was leaving say yes he has 6 balloons!

I headed back to the CVS in Armonk,NY and asked the shift manager for a copy of my receipt, morning of 04/09/2022 - 8:46 am - $53.10, the manager of the Armonk,NY store tried to produce the receipt but couldn’t, system is old?, then I found it weird when I mentioned the details of the story that I purchased 6 balloons and the shift manager in Mt.Kisco,NY told me I had only 5 that’s stealing if I’m not mistaken. Check the cameras of that store and our interaction at the front counter. The camera can see if the 6 individual packs of balloons were taken out of the CVS brown paper bag. Then the shift manager comes back out and says I’ll just give you a ballon and I’ll take your number down. I told the shift manager, I’m not here for $ or another balloon, also I will not give you my number, I just wanted my receipt and on record to see how if I was basically rob by a CVS shift manager employee. The employees in both CVS locations were very helpful and kind but I was very confused by the shift managers at both locations. The manager In Armonk,NY did offer me a chair to sit which I appreciated but declined that and the free balloon he offered. This isn’t for attention or clout, I felt belittled/rob by a CVS shift manager, I just wanted what I paid for nothing more of less! Now as I post this I’m going to stretch my legs and head now to my sisters new home in Armonk, NY. It’s now pouring so safe travels god bless everyone!

I scheduled a covid test the other day. I arrived the suggested 15 minutes prior to the appointment. The test is provided at the pharmacy drive thru window. I waited in the car for over 45 minutes wondering if this was the correct place as there were no further instructions. Finally I arrived at the window and was given a do it yourself kit by the cashier. This should be indicated on the website when scheduling the test. Also, I feel bad for anyone who is trying to pick up a prescription to have to wait on that line. More communication is needed.

I had a horrible experience here. There was a schizophrenic cashier Marcella that was screaming at me and other customers. It was honestly a really scary and horrible experience and I am scared to come back here. She started yelling things after she scanned my CVS card and threw my receipt at me. All the employees apologized for her behavior, but I don't think it's right to have someone who needs to be institutionalized helping customers.

The absolute worst customer service, I stayed on the phone for 20 minutes as a physician; was hung up on.
Usual state of affairs for CVS.

Horrible pharmacy. They take forever to answer the phone. The retail portion of the store is severely understaffed.

My husband is 72 and has a compromised immune system. I transferred his prescriptions from South Bedford Road, MT. Kisco to the Armonk store based on the fact that Armonk has a drive up window.
I called to check the prescription and it was ready and inquired about a change in vitamins my husband needed, which was over the counter. I was told when he pulled up, just ask for the vitamins he needed and they would get them because they were close by the counter.. I expressed concern about holding the line up but was assured it was no problem at all.
My husband arrived at the drive up and the women OUTRIGHT refused to get the vitamins on the shelf.
She was rude and uncaring, something we don’t need at this time.
What was the point of transferring our prescriptions? My husband had to park and go into the store!
He could have done that in Mt. Kisco without the rudeness of a person at the window.
I suggest either everyone works by the same rules if you want to keep customers.
I am now understanding, from Armonk residents that this CVS is always a problem!
Needless to say, if your employees conduct themselves in this manner, we are moving back to your Mt.
Kisco store.
No one needs this kind of treatment dealing with our current situation!
I did try to call, but was left on hold, at the pharmacy for 15 minutes!

Diane Bonnie Lang

Extremely unprofessional, the pharmacists are mean and not accommodating. Made no attempt to be helpful after they made a mistake filling our prescription. Will never be returning.

I was today at CVS Armonk I had a very bad experience the worker was so mean to me and it’s the second time. The manager come but really she was not nice at all they are not professional at all

Terrible service!!!
After waiting 25 minutes in line the lady at the pharmacy (which wasn’t wearing a mask) told me that because they didn’t have electricity my doctors order haven’t been processed and they are nowhere to be found...i am so confused at this comment...i understand that they can’t full fill the orders while they don’t have electricity but when it comes back all the orders should be on the computer!!!!!

bad serv