Goodwill Retail Store

This is one of the best Goodwill locations in Middle Tennessee. The store is well stocked in every department and the prices are very reasonable. I have been able to find several items.

Very well stocked goodwill with a wide selection of styles and sizes. Prices are excellent. Worth the trip out.

Friend down from Chicago showed me the back room .10 a pound. But I only found 1 think.
So I went around corner to the Retail Goodwill looked at all sorts of things I needed. Pots and pans forks knives ECT. I had moved in to new apartment.

Super long line and only one check out person. There were SO MANY employees in the store and not one got on a register to help. Waited so long I almost just put my items down and left.

I purchased a chair here on 02/21. It did not fit my car and I spoke to three different employees who said it would be fine if I came back in a week with a friend with a bigger car. I went back today, one week later, and they sold it to someone else. They sold a chair twice and profited off of a donated item. This alone is frustrating.

Worse, though, is how the cashier Kay treated me when I spoke to her about this issue. She snatched the receipt from my hand, told me I would get store credit since I don’t know the names of who I spoke to, and they don’t do refunds.

I explained I understand the return policy, but this isn’t a return. I paid for it, it was sold to someone else. I did not pay with store credit. Kay made it extremely obvious in her condescending voice, hateful attitude, and unprofessional and childish demeanor that the money must be coming directly from her pocket. She also used another employee’s login (Thomas B, don’t share your login man!) to do the transaction, which also seems dishonest and probably against company policy.

All of this was over $10. It was not a big ticket item. It’s despicable and dishonest to take someone’s money for something, and then sell it to someone else. I thought goodwill as a whole was better than that. I am scared to shop here again because I don’t want to be scammed out of my money, especially because times are hard. Hence why I’m shopping at goodwill!