AT&T Store

We won't go anywhere else because Stephanie is our go-to anything cell phones. She always gives top notch customer service! She is professional, courteous, and extremely efficient. No one holds a candle to what she does for people. 👍🏻

Ray Hovel is an outstanding AT&T associate at the Ottawa, IL store. Ray went above and beyond customer service for us. Ray was patient, diligent, and kind in handling our requests. This man stayed almost 2 hours after closing to help us, even missing the opportunity to see his own children before he got home.
In an industry where there are a lot of complaints, we wanted to take the time to acknowledge Ray's excellent customer service work. This man exceeded our expectations. PLEASE give him a raise...he deserves it! AT&T is VERY lucky to have Ray Hovel.

You know when u go there, or any other store of the like, what to expect. Your visit can go one way or the other and today, 7/1/21 at 10:00 am, my visit was positive. The young man working should be recognized by his superiors. He is very good at his job, polite, easy to talk to, and knowledgeable. He went above and beyond to help me with things I didn't even know I could use help with. I can say I have had the exact opposite experience with other staff, and I believe management, on other occasions. He deserves a raise or a promotion 👏. Excellent customer service.

Customer service representative Kyleigh was very helpful along with Stephanie she is the manager of the Ottawa store. These ladies are very helpful. I go to this store 1 because of them and it is close to my home. Thank you for having such great people working in this store.

Amazing experience was have trobule with my sim card and Stephanie was ready to help thank you so much in and out in 5 mins

Liz at your Ottawa store was Fantastic. Super Sweet. Took such time and Love and care. She was Awesome! Promote her she deserves it. Greatest Customer service I’ve ever had.

Stephanie is awesome! She take care of everyone and she is very helpful.

Kayla was very kind and helpful. She answered and my question and fixed my phone I was in and within 10 minutes.. I looking forward to upgrading my phone with her.

The associates were extremely understanding and patient. Had an issue with my bill that they couldn't explain and attempted to call customer service for me to try to figure it out. Although we didn't get much for answers, I greatly appreciate the time they spent on the phone on my behalf so that I didn't lose my temper.

Stephanie is always so nice and helpful. Always goes out of her way to help!

I knew what I wanted to do before I got here and I was able to leave with a new phone. Monica was super friendly and helpful. She answered all my questions and set me up on my new phone. I was in and out in a sufficient amount of time!

My family and I came in to look at possibly switching from sprint and Tanner was such a great help. He was very nice and respectful, and gave us all the information we wanted.

Have had a very good relationship with this store , the staff are very accommodating & understanding .
Krisina has been very helpful with a billing problem I have with Direct TV & her help is greatly appreciated.

Tanner was such a great help, he did a good job putting on my screen protector, and was able to change my plan and save me money.

Very kind employee helped us to quickly resolve our phone issues.

Came in on two separate occasions needing help with my phone. The employees Sydney and Caybree were very helpful and professional would recommend to anyone.

Stopped by this lovely store and had a wonderful experience! Would definitely recommend to friends and family!

I went to this AT&T store and the sales associate named Cory was outstanding and patient with me. Highly recommended.

Tanner was a big help. I though an upgrade was going to take a long time, but he made it short and easy.

Steph and Nicole were great they help me every time I come in. Thanks girls!