CVS

Jada was very kind and helpful. Jada had phenomenal customer service. It is always great to see kind and nice people who love what they do.

I was provided excellent customer service today by Roxanne. She was efficient, kind and patient.

Jada help me great excellent customer service. Way to go CVS for phenomenal employees.

Team members were very friendly and helpful. Store is organized and clean.

Great location, easy access 9n and off parking lot, large quantities of items to choose from and friendly employees.

Jada was good help for me .

They had safety measures in place. I walked in, got what I came for, bought my items and I didn't have a line to wait in.

Always easy to find what I need!

Love, love, love this pharmacy.

There was only one person working and he was not friendly

Unresponsive to pharmacy calls. The Front of Store answered immediately (the associate I spoke with was responsive and helpful) and was able to transfer me, but nothing from the pharmacy. I finally called another pharmacy to have my prescription transferred. They answered immediately and indicated that they could make the request, but that they too had difficulty reaching anyone by phone at the Canton Mart CVS.

Honestly, when I've gone in it's slow, but everyone there seems good at what they do. Something has to be going on with management if it is so understaffed that basic requests can't be handled.

I wont experience serious side effects from delaying my medication another day, but not everyone has that luxury.
Professionals also dont deserve poor conditions when their work is important enough to require specialized knowledge and licensure.

I consistently cannot get anyone on the phone at the pharmacy. I have tried to call numerous times for service at this location (I.e. backing out a filled prescription in order to do mail order). I have currently been on the phone now for 15 minutes. It’s much less convenient to go through the drive-through (with a toddler!!!) just to handle this. I switched from the Walgreens across the street when my employer started using CVS Caremark. I think I’ll look for a different pharmacy if no one can ever answer the phone.

This location is seriously understaffed. When you finally get to speak with the staff, they provide good service. CVS Deville Plaza Jackson MS. I waited on hold for 49 minutes waiting for someone to answer the phone in the pharmacy and they never answered. I actually called the manager and it took an additional 9 minutes for someone to answer. If you are looking for service, check elsewhere.

Worst customer service ever!
The care and compassion CVS was known for is now something that you can only wish for. The employees definitely need a refresher course in customer service 101!