The UPS Store

I am updating my review to the Lakemont UPS store after communicating with the store owner Maria on the details of my experience and feedbacks. She is a great small business owner with empathy, ownership, and customer obsession and willing to listen to customers. I would say that my not very pleasant experience turned out to have a happy ending as I think we have a trustworthy UPS store owner to support our neighborhood. Appreciate it.

==== The following is my original one-star review===
I cannot believe about the horrible experience on my packages during this holiday season at Lakemont UPS shop. I had 2 critical identification document shipped to me on Next day Air and I requested them to be delivered to the Lakemont store for pick-up because I can’t risk the packages to be left at front door. They were shown delivered on 12/26 1:19pm on the tracking so I went to pick them up. A store assistant named Taylor checked the computer and said “we don’t have them, they were not delivered, you need to call the 800 numbers, we are just store not UPS, we don’t know anything”. I asked if he could just check in the back to see just in case. He showed no sign of helping but arrogance and yelling. I was lucky to talk to the UPS driver who delivered my packages right outside the store. He was so nice and helped me go to the store and ask again. Guess what? They found my packages. Even with the fact, Taylor didn’t show any apology of mishandling my packages and providing wrong information. In the meanwhile, I want to thank Eddie who is really helpful and found my packages at the end, also to the UPS driver who stepped for me and ask/check the store again.

The service here is amazing, I didn't know you can do Amazon returns here, saves me the time to go anywhere else. Lily helped me and she was sweet along with the rest of the crew.

This store has really turned around since the new owners took over, great customer service and short times in line, the staff know what they're doing, and do it well!

Wonderful staff! Patient, knowledgeable and fast. The owner is lovely too.

This UPS store is super friendly, great service, the store is always clean and organized.

Had a great experience here recently! The staff was extremely friendly helping me with my shipment. The store was clean and nicely organized. I will definitely be back!

The change in ownership. Much better in customer service.
Always super welcoming.

This store was super clean and tidy. I was impressed with the quick and helpful service. Way better than the other UPSs I’ve been to in the area. I’ll be back for sure!

Customer service! You have the most helpful knowledgey friendly staff working there!

After a mildly complicated claim, Adrian was able to work everything out in a fair and correct way. These gentlemen have always provided top notch service, going above and beyond the call of duty. The epitome of customer service!! Zero hesitation shipping my most valuable and delicate items across town or across the country. They have been super. I would really have to question some of these negative reviews. I've spent much time in the shop and they are always helpful and have a smile on their faces. Best regards, Elizabeth Fiorini

I thought the folks at the UPS Store were friendly and efficient. They helped box my package even though they didn't need to.
I'm disappointed in the tone and content of a lot of the one star reviews here, which seem to include a startling amount of name calling, rather than accurate information.

Maria and Aphrodite have done an excellent job at making UPS Lakemont an enjoyable place to work. The store is clean, organized and welcoming.

Super Nice staff, quick and convenient. they're very helpful and answered my question about my Amazon returns. 10/10 would recommend!

I'm surprised by the low rating. This is the UPS store I've been going to assume 2016 and i have not had a single bad experience.

New ownership is amazing! The store is very clean and the employees always have a positive attitude. Will definitely continue coming to this location!

The greasy brothers that took forever are gone now. They have a whole new crew. Which are all very helpful. Store completely turned around. Very efficient now.

Love the new ownership. You can feel this store has a soul and great customer service.

New management has changed things for the better. Friendly staff, clean store, and highly satisfied with the service!

New management has really turned this place around. Everyone's super helpful and it looks like things have changed for the better.

In my experience with UPS Stores across the country this is among the best. Very nice staff, very courteous and helpful. Very fair pricing. Knowledgeable and kind.